Image of Hilton Rose Hall Resort & Country Club

Hilton Rose Hall Resort & Country Club

6 of 8 hotels in Montego Bay

4 out of 5 from 24 reviews
4 stars
Rose Hall Rd, Rose Hall 33126, Jamaica

24 Reviews

Traveller Rating

  • Excellent
    7
  • Very Good
    11
  • Good
    2
  • Average
    4
  • Poor
    0

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Robinson
19 years ago
All inclusive....why? the food seemed ok to begin with but after two weeks we as a group were disappointed with the repetition.....where was the fresh fruit at breakfast?
We didn't expect tinned....why no fresh fish? I would have thought it readly available it was dried to a crisp!!

Also don't go for tea after 9pm they sereve til 10pm but stop topping the food up at 9pm so you are left with pickings.

The rooms were spotless and maid service excellent, shame the maids didn't work in the bars and restaurants because the staff in these departments were rude and ignorant unless giving tips they migh't have bothered going to work everything was too much trouble for them and their attitude ruined my holiday.

Take warm clothes for the java it's freezing...shame the best food was served in there.

Entertainment for kids none existant, my teenagers were bored stupid, daytime entertainment juvenile.

My best days in Jamaica were when were were out of this hole, excursions to Negril Dolphins and the Dunns fantastic, take plenty of tip money though.......sorry but in total 14 people in our party all disappointed with the above. How can this many people be wrong.

We are a well travelled gorup of people and have better comparisons. Sorry hotel reviews are for the truth. My Jamaica was ruined by this hotel and their lack of customer care!! Because they didn't.
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Travel operator: virgin

Nickie
19 years 1 month ago
HONEYMOON

I'm not going to write a story, I looked the length of some of the other review and thought WOW I'll be here all night, so I'll stick to the basic facts!!

When we booked in we were given a "complimentary upgrade to a superior suite" On the third day, whilst chatting over the balcony, it became apparent, that the room was infact a basic one!! I would rather the hotel had simply said, "i'm sorry we have no rooms available to upgrade you" rather than to feed us this blatant lie!

A bottle of cheap champagne and a bowl of fuit, would have been a welcome gesture, we were on our honeymoon afterall and were promised a little extra attention, no such luck.

They were however quick to deal with the cockroach and at that point left a bottle as a sweetener.

We took our 9 yr old daughter with us. The disco closed to children at 10pm, you were then left with nothing but a small terrace bar, no music, no entertainment and the only way to get served in less than 20 mins was to tip!! The best option was simply to go the bed. Which you may think a good deal on our honeymoon, though a 9 yr old in tow kinda spoilt the mood.

In its favour the water slide and lazy river were glorious.

No ice creams for kids, no chips (on eve buffet) spinach curry served for breakfast???

The last 8 out of the 14 days it rained CONSTANTLY, the entertainment staff did nothing to relieve this boredom.

On the whole a very very disappointing honeymoon!!!
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Travel operator: First Choice

McCarthy
19 years 3 months ago
This hotel was great especially the waterpark and the entertainment!!
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Travel operator: virgin

Recommended
Rob & Kate
19 years 4 months ago
We went to this hotel as a party of 10 to celebrate what we hoped would be our wedding and holiday of a lifetime -we were not dissapointed.

The hotel ground and inside are immaculate.

Food is good, probably in line with other all inclusives we have been to.
Getting drinks was very slow unless you tipped reasonably, then you got better attention from the bar staff.

The staff overall were fabulous always got a smile and tiime for a chat especially Dwainton who I think was particually taken to my daughter and her friend.

Entertainment was quite good with singers being very good.
We had a dream wedding there and I must compliment the wedding co- ordinator for making things run smoothly.

Eating at the speciality resteraunts was very good especially the three palms were the service was second to none.

The water park is fantastic and good fun for both adults and children, especially the lazy river.
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Travel operator: virgin

Recommended
Sam
19 years 5 months ago
All inclusive was really good as there was a different theme night for food. Good selection and more than enough places to choose from to eat in.

The hotel was spotless and there was always a maid or a cleaner around what ever time of the day it was.

The location of the hotel is set to one side of Montego Bay luckily away from the airport. The hotel is set within its own grounds so no tourist ever wonders outside the hotel and plus there isn
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Travel operator: Thomas Cook

Recommended
John Swindells
19 years 7 months ago
Despite a nightmare journey home with First Choice airlines, going out was fine and the extra money for the upgarde well worth it a smaller plabne home resulted in the in coming flight having to re fuel in Canada and hence being delayed. No upgrade available on the way home 13 hrs with your bad knees jammed into the seat in front is no joke I was in agony by the time I made Manchester.

Stayed for 2 weeks 5th April - 19th April
It was a wonderful place to stay found it difficult to find fault despite the 4 days of non stop rain in the second week.

Joined Wyndham by request before we went, got the quick check in promised and a sea view room that was great even found that 1 of the TV channels was fox soccer channel that showed live premiership games and the late sky sports news at 6pm Jamaica time so could keep up with the footie scores and see the goals.

Wyndham by request gave us a late check out 2pm instead of 11am the drinks and snacks promised on arrival by wyndham by request never arrived but as they say in those parts "no problem"

No problem was often said by the super staff who really did try to make your stay the best it could be.

I am a fussy eater with an aversion to spicey food, but the buffet style in the terrace let you try litte bits of the many choices on offer. Strangely after giving some of the spicy foods a try I oddly found them to my likeing.

As one who normally wont eat rice I found rice and peas one of my favourites.

Breakfast gave a vast array of choices and the ommelette station was brill as an Englishman did not know you could have eggs so many ways.

The 2 restaraunts you have to pre book were really top knotch the Luna Marr staff made our silver wedding one to really remember the Three Palms was wonderful.

The pool and beach areas were well laid out with many empty sunbeds at all times of the day although some people raced for their spot every day! why?? One good touch around the beach and pool was the iced water and lemonade barrels placed around the site save on having to take bottled water down with you. The tap water was no problem and tasted better than in the UK.

I am missing floating round the lazy river (one of the best parts of the stay ) already.

A truly memorable stay get out and about the island if you can it is not only the hotel staff who make your stay great but all the people of the wonderful Island of Jamaica.
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Travel operator: First Choice

Recommended
Mark May
19 years 8 months ago
Booked with Virgin travelling with Air Jamaica, the worst airline I have ever experienced. 22 hours delay, tatty plane, drop-down tv screens 10 rows away which you couldn't see due to lighting and people walking about, unfriendly cabin crew, poor meals.

Hotel was great, food good and if you didn't like what was on offer at the buffet you could always go to the java cafe or book one of the two fantastic a la carte restaurants (three palms is excellent).

Water park was good and kept all the kids away from the smaller pools, which were nearly always adults only, this was where the swim up bar was located! Look out for gregory.

Entertainment overlapped with evening meals and could have been timed otherwise. Disco is nothing more that an 18-20's kindergarten.

Rooms are well appointed and joining wyndham by request you get a free upgrade and late checkout if available. West wing rooms 200 - 207, 300 - 307 and so on upto 700 - 707 are best with fantastic sea views, we also received a visit from the maid twice per day (morning and evening).

Flight back, more delays and poor service from air jamaica.

In short, would definately stay in this hotel again but not fly with air jamaica.
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Travel operator: virgin

Recommended
Sharon Cuthbert
20 years 1 month ago
Wyndham Roase Hall Resort & Country CLub Montego Bay Jamaica.

We had two weeks at this resort and thoroughly enjoyed it.

The water park is fantastic and kept our two little girls aged 5 & 7 thoroughly entertained.

After a 10 hour flight with Air Jamaica (would not use this airline again - this was also the view of many guests we spoke to) the hotel was only about 20 minutes from the airport. We joined the Wyndham by request programme at Wyndham.com free to join - they tailor you room to your specifications ie type of pillows you prefer, your choice of snacks and drinks in your room on arrival - room upgrade, extended check out free of charge (lots of guests were charged USD 100 for an extra few hours - separate check-in on arrival at the hotel - all of which we did get - including an ocean view 2 bedroom suite (and it was the October 1/2 term so hotel was almost full)!

We had many telephone message left for us asking if everything was OK and to let them know if we needed anything too which was nice. The staff cannot make you more welcome if they try,the entertainment for the kids is second to none including daily treasure hunts and competitions without admitting them to the children's club and they are always giving lots of prizes away - with kids aged 5 & 7 what more can they want!

The Lazy River is wonderful for all ages. The two al a carte restaurants are fantastic, you are supposed to get a visit to each of them per stay but some guests told us to just ask if they are full and book again which we did no problem at all. The Luna De Mare (Italian) is in the hotel itself and matches any top restaurant in the west end of london ie the Savoy or the Ritz, the service is second to none and the Three Palms is very special and is just a free shuttle bus ride but is still on the hotel grounds. We took advantage of the two nights we used these restaurants to have a hotel baby sitter who was very nice and about
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Travel operator: Tradewinds & Hays Travel

Recommended
Susan
20 years 1 month ago
We travelled with our granddaughter as my brother in law was marrying here.

The Water Park was great for kids and adults and I also enjoyed a few walks over the golf course in early evening.

The Entertainment could definitely be improved, even our granddaughter was prepared to give it a miss.

The buffet was not too bad but the best food was definitely at the cafe (good kids menu) and the palms overlooking the golf course.

The place was clean and the air conditioning easily adjusted to a more comfortable (warmer) temperature.

The staff were great and really helpful, both organizing the wedding and even down to finding my granddaughter some sticky tape and paper when the hotel shops didn't have any!
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Travel operator: Virgin

Recommended
Mandie
20 years 9 months ago
When we arrived at the reception we were asked for our credit card incase any charges were made on our room... We found this hard as we don't have credit cards for personnal use, so were lucky that we had one of our business cards with us, be aware of this as we were not told we would need this! One family was told on check in that if they could not check him in if they did not have a card (not sure how they worked it out!)

We arrived at the Wyndham with open eyes, even after a 10 hour flight... the views from the terrace bar was amazing...

Our Rooms were clean and bright with a lovely view over the golf course. Make sure you request a high floor with golf course viewing or you will be stuck behind lots of trees on ground floors with no view. Or you may get views overlooking the pool area where they occasionally have entertainment which can be loud especially if you have kids.Easy access to all floors with the lifts on both sides of the building.

The best part of this holiday was definatley the water park. There is something for everyone at the water park, lazy river, jaquzzi, slides. etc etc..Kids had much fun in there and we never saw them all day which meant we could relax too. Beach was lovely with clear warm waters. Water Park bar was a bit of a nightmare getting drinks.

The most down fall about the wyndham was the lack of evening entertainment. Come 10pm and it went quiet... you could go to the Cricket Club disco but kids not allowed after 10pm, so the only bar available was the terrace which never seemed to have much of an atmosphere.
They did have some entertainment evenings which were great but you had to "find" were they were and if you eat late like we did you missed half of it!

Can only comment on the breakfast which was lovely and the "cafe" resturant where the food was excellent.

An excellent hotel but if it did not have the water park it would only be an average hotel.
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Travel operator: Thomson

Recommended

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