1 Review
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Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
20 years 2 months ago
This hotel had only a 2* rating on the door not 3*
Hotel was clean
Food good for the price paid
Good location
Staff friendly holiday rep hopeless
No entertainment and very little in the way of a lounge to sit in just tables and chairs and a TV area with better seats
The whole hotel needed an upgrade as it probably has not had one since it was built at a guess in the 70s some bathrooms had been upgraded
The main complaint was the appearance of 400 teenagers either in the hotel or in the annexes next to the hotel. They caused mayhem till 4am most nights.I should have been informed of this fact before I went. I would have changed my booking.
The hotel staff gave me a nights sleep in the hotel next door (hotel Eden 4*)saying I would get better because most were leaving that day. It did improve for one day but then got worse as more arrived. Since they had been there the year before they new (the hotel and the tour company) there was no excuse for not telling us before we went.
I am current going through the complaints procedure they have another week to answer before 28 days are up.
Hotel was clean
Food good for the price paid
Good location
Staff friendly holiday rep hopeless
No entertainment and very little in the way of a lounge to sit in just tables and chairs and a TV area with better seats
The whole hotel needed an upgrade as it probably has not had one since it was built at a guess in the 70s some bathrooms had been upgraded
The main complaint was the appearance of 400 teenagers either in the hotel or in the annexes next to the hotel. They caused mayhem till 4am most nights.I should have been informed of this fact before I went. I would have changed my booking.
The hotel staff gave me a nights sleep in the hotel next door (hotel Eden 4*)saying I would get better because most were leaving that day. It did improve for one day but then got worse as more arrived. Since they had been there the year before they new (the hotel and the tour company) there was no excuse for not telling us before we went.
I am current going through the complaints procedure they have another week to answer before 28 days are up.
Travel operator: balkan travel london
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