We traveled here with Thomas cook, first impressions of the hotel were good however this went down hill fast! Resulting in us leaving after 3 nights.

We arrived at about 10.30pm with a quick and efficient check in. The exterior and reception areas played to the 5 star standard and looked fantastic. We had booked a swim up room and was allocated room 110 this was away from the main area of the hotel and had half a sea view half a view of the neighbouring self catering accommodation. The room was a good standard, beds comfy and had everything we needed. The pool was very quiet we hardly saw the neighbours in it at any point so basically it became a private pool! However they are massively overlooked by the balconies. Also the air conditioning isn't great and we found the room boiling

Now comes the issues! We went down for breakfast on the first morning and as a someone with food intolerances I found very little information, the food was also very badly presented and the hot food was on serving trays with gas burners underneath not even dedicated food serveries. This meant it was hit and miss what was warm and what wasn't. The juice was disgusting and the tea and coffee we left as it was undrinkable. As for lunch..... At least this time there was information regarding gluten free etc, so I ate these thinking it was all ok! However within an hour I my body told me the food was definitely not gluten free and I spent the rest of the first day dealing with the fallout of incorrectly labelled food! I ended up having a doctor out twice in the three days we were there due to this and when I approached staff in the restaurant they were not bothered and just said it is gluten free (never known sauces made with flour to be gluten free) the doctor in the end recommended we fly home as the hotel were not making any effort to help me with this issue. The hotel may be five star but the food is worse than some 3 stars I've stayed in! Don't even get me started on the attitude of the waiting staff! Even the salad made me ill.

The restaurant is hotter than the centre of he earth, the air conditioning does not work and we were eating in 35 degree heat at times and it made my husband feel sick every time we went in! Trying to eat in those temperatures was appalling.

The outside areas were kept clean and tidy but am in agreement with the other review which states about the music blasting out all day, there wasn't a quiet area outside just to sit, plus the drinks were awful flat and tasteless. We ended up buying litre bottles of water from the shop for 95c each and putting them in the fridge.

The reception staff were helpful and tried everything to help us

All in all the hotel looks amazing but as I said its all fur coat and no knickers, from the outside it looks fab but they haven't got the basics down, with service or food and drink quality.