arrived late afternoon,quick and easy check in,giving our towel cards and wrist bands and shown to our suite. very impressed with the size of the suite.kids room two single beds,mini fridge,tv,air con and kitchen area, small lobby area, bathroom, then our room double bed flat screen tv and air con. both rooms had plenty of storage and were very clean.fresh towels daily. bottled water supplied every day.the whole hotel was kept clean all of the time,gardens were beautiful, four pools one with a waterslide.all of the staff were very friendly and helpful.the animation team worked very hard water polo, darts,aqua arobics,yoga etc during the day then shows on an eveining. the michael; jackson show is great.outside of the hotel there is nothing to do, you would need to get a taxi to nama bay for nightlife,but we were not really bothered about nighlife.the food at the hotel was fine i thought, always found something to eat and never went hungry.

The hotel the ta sent us to was really over rated by imperial travel as was all the other hotels they tried to impose on us,this was no way a 5* star rated hotel,i would be reluctant to give it a 3* rating.
On the whole egypt is a tip and this is assesed after this 2nd visit here,we wont ever ret. To this continent nor to this sub standard hotel,if you insist on going to this dessert for a holiday ive been told the savoy and the 4 seasons is as good as it can get.
Nama bay is a total and pure nightmare at any time of day and the locals will wear you out by the time you leave,begging,hassling and demanding all the time,we avoided this place after a 2hr visit,
dont buy the oils either,its glorified chip pan fat with added essences,its a scam,be warned.
Back to the hotel.....on entry all looked quite ok,the reception was clean and tidy but after that there was hundreds of faults with this resort.
It was very tired and there was pot holes and raised grates everywhere round the complex,basically an accident in the making,wheelchair and push chair access was impossible as there was loads of hills and steps to contend with as the hotel apts. Was staggered down hill and towards the beach,the beach was a fair old hike away too.
All the toilets throughout the complex absolutely stunk and were very poorly maintained.the beach bar restraunt and the poolside restaurant food was diabolical and i refused to eat there all holiday.
The main restaurant food was very repetetive and catered alot for the many russians and germans on the complex.
At breakfast there was no bacon,the beans were not as we brits know them(rock hard and massive in a horrid sauce,they seved thin slices of beef and called it beef bacon,the sausages were mini hot dogs and tasted foul,i had a fried egg every morning,you also had to pay for orange juice and the staff/waiter service in the restraunts wasnt the best experience either.theres far better hotels in the world than this dive and in far better countries.
My family and i had a massarge and it cost me

For questions about this hotel or for further information about the hotel, resort and region,visit our Egypt forum here
http://www.holidaytruths.co.uk/viewforum.php?f=32

My sister and I spent half term here and had a fantastic time without husbands or children! The members of staff at the Sultan Gardens are an absolute credit to Basel, the Manager. Everyone was extremely friendly, pleasant and helpful at all times.

We met so many other guests and again, everyone was so friendly. This must surely be a knock-on effect of the whole ethos of the place.

Our room was brilliant - it had been refurbished and the view from the balcony over the two large pools to the sea and Tiran Island, was beautiful. There were tea and coffee making facilities, free bottled water every day, free use of the fridge and safe. You also have free use of bathrobes and pool towels throughout your stay.

There are 4 pools at the moment (another is planned!) and we tended to stay around the quiet pool as it was heated and very pleasant. The sun beds around all pools were wooden with 4 inch mattresses, therefore, very comfortable. At the beach they were the type you see more often abroad. Pool towels can be swapped at the pools or the beach at any time during the day so there is no need to ever have a damp one.

All tables in the restaurants were marble topped with linen napkins at every meal - something I have found lacking in other all inclusive hotels around the world. We found the food to be good both in quality and quantity - not the best we've ever had but certainly the best all inclusive we've ever had. The use of premium brands helps e.g. Lurpak butter, Heinz tomato sauce, Nescafe coffee etc.

The 'taftaf' shuttle leaves the front of the hotel every 15 minutes to transport guests to the beach with the fantastic coral and fish but the walk through the resort does not take long. Athough there are quite a few steps to negotiate, these should not be a problem to most people.

We ventured into Na'ma Bay one night but we were hassled so much did not stay long. We had taken a taxi from within the hotel grounds. The journey is only 10 - 15 minutes and when you want to return, you just phone the driver on his mobile. Even if you do not have your mobile with you, apparently he lends you one!

As we had arranged the flight and accommodation separately, we emailed the hotel prior to our arrival and arranged to take advantage of the free airport transfers. When we arrived, our shuttle was awaiting and our return transfer was equally as good.
We found the fact that the Sultan is only a 10 minute drive from the airport to be a great advantage as you get to spend more time soaking up the sun. During our week we very rarely saw, never mind heard, any aircraft. I suppose it does depend on the prevailing winds and which way the planes take off etc but we certainly had no problems at all.

Overall, we had an extremely enjoyable week. The management are always visible and Basel the Manager, walks around asking guests how their holiday is going and if there are any suggestions for him to consider for future development of the facilities and services.

We would not hesitate in recommending this hotel.

The SG was a very clean well kept hotel, the food was okay, not the best I have had but not the worse either.
The hotel is a little out of the way but there is a free bus twice a day to Naamma bay but nowhere to walk to in the evenings if you like a stroll.
The best thing about this hotel is the staff, the best we have ever encountered. Nothing is to much trouble and great with the kids.
The evening entertainment wasn't that good but geared for all nationalities.
We would possibly visit again but I have to say the Russians can be very annoying but just the way they are, they don't queue, say thank you and very off with the staff, but they proberly go home saying the same about us Brits.
If you go have a open mind and you will have a great time.

Just returned, hotel staff were excellent, just could't do enough, very hard working and courteous. 2 heated pools which was needed in December.

New Year gala night was excellent.

Rooms maybe a little dated but decent size especially family rooms which consisted of 1 bedroom, sitting area and American kitchen and kept very clean. Bottled water in room each day, nice touch. Grounds were very well kept. Food was excellent and varied.

Entertainment could be improved although animation team were excellent for kids. I have never been to a hotel with such wonderful hard working staff and management was always available and mingled with guests.

I would not hesitate in returning to this hotel.