New years eve was a total nightmare. We were placed in a corner room with no view whatsoever apart from the generators on the side of the hotel.

The Banquet for New Years Eve was fantastic and they really went to town on the whole evening however after going to bed at 1.00 we were (and baby) kept awake until 4.30am with the industrial hoover/floor cleaner out on all the landing clearing away the xmas and new year decoration mess. Despite asking them to stop 5 times and going to reception twice the staff did nothing but laugh at us.

The cot for our baby fell apart as soon as we put him in it. And all the highchairs have screws and nails poking out.

There are no lifts or ramps so you have to carry the buggy up stairs all the time (restaurant, room or pool).

Stayed in Tropicana Rosetta a week, end of October/beginning of November. Can make following comments:

* Hotel in general is clean and the staff is friendly. Having said that, I have to add that the room I got was more in the category two stars than 4 (which is their official rating). A bit sloppy. I suspect that this was because I was by myself (although I had paid for double occupancy). I suppose I could have changed but it was not that bad, and being on my own I did not bother. The other rooms, as far as I could see were OK though, so I you are a couple or family you should be fine.

* Had half board. Buffet. Food was OK but not much more. They had a tendency to re-circulate food. What had not gone one day become another dish the second day and then again a third dish the third day. I think you get the picture. After a week (although I l-o-v-e middle-east cuisine) I was more that happy to just have pasta and fruit a few days.

* Safe deposit box is free at the reception

* The Hotel DOES have a beach in Naama bay (as opposed to what I read earlier here). They share it with another hotel, Goofy Inn. You have to ask for a "towel ticket" at the reception. Access and towels are free.

* The upper pool is the best (I think they have four all together). The serve food and drinks here and you can have a massage. Full body massage (50min app.) for USD 27. Not bad

* As said, staff is nice and friendly, as Egyptians are in general. But if they can the will try to get money out of you (not surprising. I talked to a few guys and they do n-o-t earn a lot...). Example; Late check-out, 18.00, was included in my reservation. Nevertheless they (reception) tried a few times to deny this and make me pay 35 USD for the extra time. But just be cool and stand on your rights and it will be OK. Do not be naive, that all. And try not to get too upset. A firm but friendly attitude and a smile is better.

* Try to pick up a few basic words in Arabic (thanks, bye, good morning etc.). It is appreciated.

I have just come back from The rosetta and what can i say well the best thing about our holiday was out Rep Danielle (Blondy) she made our holiday we had a few problems during our stay but was allways on hand to assist us even on her day off, she is a one of a kind individual and i hope that someone from Thomas Cook reads this as she needs to be nurchured and i am confident that one day this bright young girl will be running Thomas Cook, A big thank you again Danielle

Julie x

Being Egypt and the hottest part of the year there air conditioning is a necessity. First room we had was terrible - A/C was either on full (meaning you'd wake up freezing in the middle of the night) or was simply off meaning you just couldn't sleep and were wet thorough with sweat!

Furniture was falling apart, lots of things broken...maintenance seems to be, if it breaks, leave it or take it away if someone complains! Shower was just a trickle of water.

Hotel kept saying they'd fixed things when either a)they didn't know what you were on about as their English was very poor, or b) they were just fobbing you off.

We moved room purely for A/C reasons and it was much better (in a newer block).

However, a few days later we returned back to find it flooded - with water still pouring from all A/C units!!! There had been a burst pipe on the roof. We phoned reception who never even knew. 45 mins later water was still pouring in and even coming through the power points!

We had to move room again! There were still problems like toilet not flushing and shower waste blocked (they couldn't even fix this!!)

We were on a B&B basis and the food was certainly NOT to British taste - we didn't fancy meats and cheeses for breakfast nor cakes!! The A/C in reception and dining area was also OFF so it was unbearable!

The beach was a good 15min walk and when you got there in the intense heat you were exhausted and soaking!

We went on a Cairo coach trip and were the only hotel whose guests were NOT allowed to take a pillow onto the coach to help you sleep overnight!! They got the hotel security onto us as if we were robbing the crown jewels!

We bought a child's lifejacket from the hotel shop...after using it once it was falling apart, all freyed with the float actually coming away - totally dangerous. They refunded me but refused to stop selling them even when I reminded them that they had been lucky this time - a child could be dead next time - they just laughed!!!

This is the worst hotel I have ever stayed in.
DON'T go to this hotel!

We probably stayed in the nicest part of the hotel. It was the farthest from the reception, but had the largest of the 5 pools, & a really good pool & snack bar.

Our first room was probably only a 2 star, but we were moved as soon as we had a bit of a moan, so no problems there.

The staff were very friendly & helpful, and the security guards were very unobtrusive.

The rooms were cleaned every day, and quite a good job was made of it, but they didn

the hotel is in real need of modernisation - the rooms are a decent size, but the beds are very very hard, the bathroom needs attention (shower curtain kept on falling down despite house keepings fix attempt of jamming a piece of paper at the end of the pole) and the rooms smelled musty. there was no minibar in our room and only one "watchable" tv channel (no english language channels)

the pool area was fine, but there are alot of manholes that are dangerously fitted, a concern if you have young children

we went B&B and most of us skipped breakfast as there wasnt much for the "british palate"

i will definately go back to Sharm again but will avoid the Tropicana Rosetts

I agree with Nessy - this is a lovely hotel, very clean and friendly with all amenities, chinese restaurant/internet cafe/nightclub/DHL office and shop/minimarket.

Our room was at the top end of the hotel past the kids club and minimarket. Hairdryer, fridge (ideal for drinks and ice packs) two double-ish beds, although not much clothes storage space. Our room was very clean and although our bath tap broke it was fixed the same day, as was the air conditioning - which we had on at 16 all day and night it was lovely like sitting in a fridge. There is a doctor on 24hr call and a daily clinic for any illnesses. The doctor is a lovely old egyptian man who treated my son and insisted on seeing him twice more to make sure he was okay(you wouldnt get that here!)

Food and drinks at hotel(pool bar) really cheap and pizzas are fab. The pool boys and general staff are really freindly, they love children.

The black house disco apparently is full of russian girls?! our rep is a regular, but we never made it there, always too tired!

Walk into the town is about 5-10mins ideally located, but taxis are cheap and arent a problem to find, everywhere you go your asked if you want one. Average price is

The hotel reception area is lovely - all marble with a domed roof with a massive brass lamp/chandelier thing in the middle. Safety Deposit boxes are free - which is good because i don't think you should have to pay for them.

The rooms are clean and brightly painted in blue and yellow and the best thing about the rooms, well our room anyway, was the mini-fridge - it had a freezer compartment so it was great for keeping our gel ice packs icy - which came in handy on a couple of occasions in the middle of the night when the air-con wasn't working properly - I covered myself in them to keep me cool and help me get some sleep! Plenty of storage in the rooms but the wooden furniture needs some attention. All the cleaners in the hotel are men and this shows - you can see where they have just slopped the mop around on the floor and the excess water has started to rot the bottom of all the wooden furniture in the rooms. However, on the last night our cleaner had made some really interesting swan type things out of the towels and left them on our bed and covered them with pink petals which was really sweet.

This hotel is very popular with Egyptians, and as we were there during their school summer holidays this hotel was swarming with them. This didn't present too much of a problem apart from at Breakfast when they caused chaos and even flustered the egyptian waiting staff. Breakfast was OK, salad, patries, bread, ham, cheese, omelette bar etc, although I had a real job trying to persuade them that the butter was off - it smelt stronger than parmesan and that was before you took it out of the packet! I'm sure they thought I was mad!

A BIG fault with the waiting staff was that they were too eager to clear your plates away. One morning we had gotten our coffees, juice and rolls on our table and went back to get a cheese toastie and when we came back they had cleard everything away and another couple were sat there. They once even took my plate whilst I was still holding my knife and fork mid-mouthful!!

The pool at the hotel was very quiet as most of the people that visit Sharm spend their days 'under' the sea somewhere. Even the egyptians disappeared during the day. The pool is deperately in need of regrouting but other than that its OK. Towels are provided too. The waiter at the pool bar is really friendly and you can get a lunchtime pizza for