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7 years 7 months ago
Awful experience at this hotel. Went on this weekend as had spent a weekend at the same hotel in 2014 which was booked through the sports and social club at work so there was more than 20 couples staying on the same booking. On the previous occasion we were allocated room 19 which was fabulous so had expected something on a similar basis. On this occasion we were allocated room 116 which was simply awful and sub standard. The door frame to the bathroom was chipped, the toilet bowl was nearly touching the shower cubicle, the shower head sprayed water in 3 different directions, the plumbing sounded like a train arriving (6.25am wake up both mornings), the bed was small the pillows overhung the sides of the bed). There was a kettle provided for tea making facilities - unfortunately you had to fill this using the tiny glass in the bathroom as you couldn't get the kettle under the tap - oh and a cracked electrical plug socket in the room!!! The worse thing after the plug was the noise from the pub next door which was almost within touching distance which kept us awake all night.
After talking to other couples on the SAME booking it transpired that we were the only ones in an awful room and others on the SAME booking had been upgraded to superior suites. Completely spoiled our weekend and decided to complain (since we came home) - the hotel have said that the rooms are in the process of being upgraded (there is nothing belonging to workmen either in or near the hotel) and have called us a liars regarding the plug (clearly having pointed this out to them they have swiftly sorted this dangerous problem out). The person who replied to us could not put a sentence in English together but said he was the Manager. He also said that the others had paid more for their rooms - which I know they did not they paid the same price as we did.
He did not deny how bad the room was!
After talking to other couples on the SAME booking it transpired that we were the only ones in an awful room and others on the SAME booking had been upgraded to superior suites. Completely spoiled our weekend and decided to complain (since we came home) - the hotel have said that the rooms are in the process of being upgraded (there is nothing belonging to workmen either in or near the hotel) and have called us a liars regarding the plug (clearly having pointed this out to them they have swiftly sorted this dangerous problem out). The person who replied to us could not put a sentence in English together but said he was the Manager. He also said that the others had paid more for their rooms - which I know they did not they paid the same price as we did.
He did not deny how bad the room was!
Travel operator: Through work sports and social club
Hotel tip: Ask for room 19 or 127
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