5 Reviews
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Good2
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Average1
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
3 years 3 months ago
On our first day the lift broke down with us in it which terrified my wife who has alzheimer’s no apologies from staff then on our last day we went too breakfast at 08 30 which was ok when we eventually got our drinks which were promised but had to be requested 4 times, when we eventually finished I went back to my room at 09 20 to find the cleaner was blocking the door I told her that I didn't have to check out until 10am but she said she had already cleaned the room and she thought we had left as our suitcases weren't there all our toiletries had gone and other things were missing too bearing in mind that we had not handed the keys in yet.My sister inlaw had the same problem only when she returned to her room her brand new coat which was hung up on the door and her toiletries were missing, we complained to reception with no joy and her coat was later found screwed up on the floor of reception which really upset her. I have sent 6 emails now to their customer service with no reply they really DO NOT CARE ABOUT THEIR GUESTS
Travel operator: Self drive
Hotel tip: Go somewhere else
9 years 1 month ago
Just returned from a special birthday / anniversary break at bay Esplanade hotel Paignton. We have stayed in ten Shearings hotels over the years and this was the most disappointing. Although we paid for a sea view, the room was small with a dirty stained carpet. The bathroom was so small you could not turn around, nowhere to hang clothes and nowhere to put shampoo. OPEN YOUR EYES HOUSEKEEPER!!!!
The restaurant supervisor was out of sync with everything that was going on around her, waiters and waitresses doing good impressions of sprint athletics, (and getting nowhere). We have never waited so long for such poor quality food. The one highlight was Lee the entertainer Saturday night, he was brilliant and please send your reception staff on a smile courses that he attended. We do not intend to use anymore more Shearing’s hotels.
The restaurant supervisor was out of sync with everything that was going on around her, waiters and waitresses doing good impressions of sprint athletics, (and getting nowhere). We have never waited so long for such poor quality food. The one highlight was Lee the entertainer Saturday night, he was brilliant and please send your reception staff on a smile courses that he attended. We do not intend to use anymore more Shearing’s hotels.
Hotel tip: Try the Grand hotel in Paignton,
15 years 2 months ago
The Esplanade Hotel is one to avoid. The exterior looks tired. The interior and rooms are very dinghy with wallpaper peeling off the walls. The rooms are small and the beds must be have been there for 20 years and extremely uncomfortable. Ended up with severe back ache are sleeping there for 3 nights.The bathroom was microscopic. A maze of winding corridors which must be impossible for anyone with disabilities to negotiate. The average age of the clientele was 65 plus. Entertainment is OK if you enjoy Bingo. Food is reasonable but small portions and very rushed. The staff are in a hurry to get you out.
Travel operator: Shearings
15 years 2 months ago
Old and shabby - Shearings should do something about it.
Travel operator: Shearings
15 years 8 months ago
We had mixed feelings about the Esplanade Hotel in Paignton. we were blessed with sunny weather and overall enjoyed our 4 day break. The staff were helpful and friendly and for what we paid the food was good. The entertainment was acceptable. The biggest bugbear was the rooms which was small and were probably last decorated about 20 days. The hotel certainly needed modernisation and redecoration and but this was a half board 4 day break [package which was good value. Televisions hotel inspector could do with going in to upgrade the rooms which quite frankly were pretty awful, but did have a television and kettle. The bathroom was microscopic. One visit was a suprise and experince but unless it is modernised we would not return again.
Travel operator: Shearings
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