Wish I had read reviews before booking four rooms in the courtyard. Room 20 was one of rooms allocated. The room was tired but the bath room had to be seen to be believed toilet didn't work shower stopped working as my guest was showering had to wait half an hour before he could wash soap off with cold water. Complained to Sharon the wedding planner who informed me she would be in contact, waited three days so I rang and spoke to Pete.

He would also get back to me. Still waiting.

Lovely setting for a wedding poor house keeping and very poor management, complaints do not get dealt with.

This hotel was a huge dissapointment. It has huge potential in terms of it's location and layout but is badly let down by poor management, even worse policy and an obvious level of underinvestment. We were told on arrival at 3pm (after complaining of the cold) that the heating is only switched on at 4.30pm. The place didn't actually start feeling warm until around 6pm. Most guests were walking around in overcoats until then. The level of cleanliness was poor with cobwebs visible in most rooms. The bar ran out of beer and had to be replenished from the sister hotel in Scarborough. Waiting time in the restaurant was too long. The hotel is obviously tired and in need of an urgent refurb. Most of the staff on the friday were agency staff with no experience of the particular hotel and hence spent most of the time trying to work unsupervised whilst familiarising themselves with the layout.

In general the staff were friendly, helpful and sympathetic to the plight of most guests!! They just found themselves working to mad policies and suffering a general lack of organisation.

Any hotel that leaves it's guests to freeze will eventually, sell out, close down or go bankrupt!! My advice is to wait until it does so and then visit when someone owns it who can turn it into the wonderful country house it has the unboubted potential to become!!

Really Really Really Bad

Price Astronomical although some guests in the room next door had paid nearly

This hotel was expensive, unfriendly, freezing. After repeated requests for the heating to be on (we had a baby in the room) this was still not done. No answer on reception at all from phone.

It is advertised as a Country House but is quite run down and in need of some TLC and money thrown at it. It was part of a promotion where we paid for the meals and the room was free.
We were allocated a room in the courtyard area, outside of the main building. We opened the door to Room 30 to be met by a musty, damp smell. It was so bad that we had to keep the door open to freshen it up while we unpacked. There was damp mould on the bathroom window wall and bedroom window wall; cobwebs in the wardrobe and, the most horrible of all, slug tails under a wooden box in the wardrobe. Over the bed was a long dust web and the lampshades on either side of the bed were thick with dust. The toilet seat was loose and care was needed to sit upon it.

We both took a shower and the room became so wet that we had to leave the door open again. We had no privacy what with the path being right outside with other residents walking past. There was not an extractor fan in the bathroom so I had to open the window in the bathroom and in the bedroom. Fortunately I am tall and was able to reach but it was obvious that they had not been opened in a long time, as I had to thump on the bar to get them to open. When we woke the next day the bedroom window was running with condensation. I had put a letter on the sill and it was actually damp. Anniversary cards on the dresser had stuck together with the damp. My wife had left an item of clothing over the chair and was appalled to find it damp to the touch.
After complaining we were told that we could have another room and that we could move our belongings over and to hand the key in when finished. We were not offered any assistance, so we spent the next hour and a half moving house, packing and unpacking when we had planned to have an excursion to Scarborough. It was 11:45am when we handed the key to Room 30 in at reception. It was only at that stage that the receptionist said the word

I have never experienced such poor quality, poor food, poor hygiene, poor staff, just downright appalling.