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7 years 6 months ago
Despite being provided with a "confirmation number", they did not enter my reservation into their system, apparently because they had computer "issues" on the day that I had initially booked.
When I arrived on the day of, they had no room for me and had me wait for over an hour and a half before informing me that a room had been made available. This was after 14 hours of consecutive travel, and they still asked me for a €100 deposit even though my company should have been paying for everything. To top it off, they charged the entire room to my credit card without my permission when I checked out 2 days later (roughly €540).
I speak fluent French, however the receptionist could clearly hear my "Canadian/Québec" accent, so naturally she responded to me in English every time, as if my French wasn't good enough for her.
And to top it off, room service had walked in on me half naked (in fact, I was fully naked but had to scramble for a towel).
Absolutely worst hotel experience that I have ever had, hands down.
Oh, an their Wi-Fi was horrible as well... avoid at all costs!
When I arrived on the day of, they had no room for me and had me wait for over an hour and a half before informing me that a room had been made available. This was after 14 hours of consecutive travel, and they still asked me for a €100 deposit even though my company should have been paying for everything. To top it off, they charged the entire room to my credit card without my permission when I checked out 2 days later (roughly €540).
I speak fluent French, however the receptionist could clearly hear my "Canadian/Québec" accent, so naturally she responded to me in English every time, as if my French wasn't good enough for her.
And to top it off, room service had walked in on me half naked (in fact, I was fully naked but had to scramble for a towel).
Absolutely worst hotel experience that I have ever had, hands down.
Oh, an their Wi-Fi was horrible as well... avoid at all costs!
Travel operator: Booked directly with the hotel.
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