30 Reviews
Traveller Rating
-
Excellent1
-
Very Good15
-
Good9
-
Average5
-
Poor0
Review Overview
-
Cleanliness
-
Entertainment
-
Food
-
Service
-
Location
19 years 5 months ago
The hotel is in a very nice position right on the beach plenty of sunbeds but you do need to be early to get a bed.
The food in the hotel is very much the same every day although always fresh it is the same both lunch and dinner, the hotel operates a long trouser for men even though some people were wearing beach shorts in the evening.
The rooms are cleaned every day with towels being changed at the same time, tv in room with satellite not very good, not a lot of english channels to watch apart from the news.
The toilets in the hotel need to be looked at they are so dirty dont seemed to be cleaned on a regular basis.
The Entertaiment team work very hard just a pity there is not enough room to accomodate every 1 in the entertainments centre.
The hotel reception tend to be a little rude maybe thats because there under so much pressure.
The bar staff work very hard in the day and even more at night due to the fact theres not enough and the time you have to wait is not acceptable.
All in all the hotel does try to live up to its 5 stars but in reality its only a good 3 star.
The food in the hotel is very much the same every day although always fresh it is the same both lunch and dinner, the hotel operates a long trouser for men even though some people were wearing beach shorts in the evening.
The rooms are cleaned every day with towels being changed at the same time, tv in room with satellite not very good, not a lot of english channels to watch apart from the news.
The toilets in the hotel need to be looked at they are so dirty dont seemed to be cleaned on a regular basis.
The Entertaiment team work very hard just a pity there is not enough room to accomodate every 1 in the entertainments centre.
The hotel reception tend to be a little rude maybe thats because there under so much pressure.
The bar staff work very hard in the day and even more at night due to the fact theres not enough and the time you have to wait is not acceptable.
All in all the hotel does try to live up to its 5 stars but in reality its only a good 3 star.
Travel operator: Sunstar leisure
Recommended
19 years 6 months ago
My visit to Rinela Beach Hotel took place between 3 - 10 May 2005. Overall, I was very happy with my early season visit enjoying the package and warm sunny weather. I would estimate occupancy at about 60%. The UK agent was Sunstar Leisure, flights seemed to be through Olympic Odyssey and on Island administration and tour representation was by Aegean Travel.
The 3 agencies mentioned above all fulfilled the contract and Sunstar kept me well informed. The Aegean agent
The 3 agencies mentioned above all fulfilled the contract and Sunstar kept me well informed. The Aegean agent
Travel operator: Sunleisure
Recommended
19 years 6 months ago
This is not a 5 star hotel. With the exception of a few waiters the staff were very unhelpful and surly.
Our room was nice but some are very basic. The food was very bland and repetive.
Very large and busy hotel, loads of steps everwhere no help offered with luggage. Would not recommend this hotel.
Our room was nice but some are very basic. The food was very bland and repetive.
Very large and busy hotel, loads of steps everwhere no help offered with luggage. Would not recommend this hotel.
Travel operator: sunstar
19 years 6 months ago
Having read previous reports before going, I contacted the hotel by e-mail and upgraded to VIP room, this was much cheaper than booking through the travel agent who didn't actually have anything in their brochure about upgrades! I would recommend this as I think it made our stay so much better.
I did hear a few people complaining about their rooms and we had no complaints whatsoever. The room and extras were really worth it. Check what you get on their website.
There are many steps in the hotel which was okay for us but people with children were having problems with pushchairs and it would also be a problem for anyone with any disabilities.
Although there was almost the same food daily there was so much choice that you could have something different daily. The waiters are assigned to their own bit of the dining room and these all seemed to be very friendly.
There is entertainment around the main pool daily but if you don't want to join in you are left alone to relax. Although some of the music got a little aggravating.
There are free water sports available on the beach but these have to be booked up well in advance because they are a bit limited.
The evening entertainment is a bit dire. The kiddies stuff starts very late in the evening and as the evening gets on you have to wait quite a while for the waiter to get you drink.
Despite being quite close to the airport the noise from the planes didn't seem too bad and in fact it was excellent for transfer time!
It's a very good place to start if you hire a car which we did with the hire car place in reception. The hire agreement was in English and seemed to cover everything and was a great deal cheaper than booking through the tour company. Now that the new national road has been built it's very easy to drive around.
On the whole we had an excellent holiday and would recommend it (although with an upgrade!!)
I did hear a few people complaining about their rooms and we had no complaints whatsoever. The room and extras were really worth it. Check what you get on their website.
There are many steps in the hotel which was okay for us but people with children were having problems with pushchairs and it would also be a problem for anyone with any disabilities.
Although there was almost the same food daily there was so much choice that you could have something different daily. The waiters are assigned to their own bit of the dining room and these all seemed to be very friendly.
There is entertainment around the main pool daily but if you don't want to join in you are left alone to relax. Although some of the music got a little aggravating.
There are free water sports available on the beach but these have to be booked up well in advance because they are a bit limited.
The evening entertainment is a bit dire. The kiddies stuff starts very late in the evening and as the evening gets on you have to wait quite a while for the waiter to get you drink.
Despite being quite close to the airport the noise from the planes didn't seem too bad and in fact it was excellent for transfer time!
It's a very good place to start if you hire a car which we did with the hire car place in reception. The hire agreement was in English and seemed to cover everything and was a great deal cheaper than booking through the tour company. Now that the new national road has been built it's very easy to drive around.
On the whole we had an excellent holiday and would recommend it (although with an upgrade!!)
Travel operator: Direct Holidays
Recommended
19 years 7 months ago
We were meant to be staying at the Serita Beach Hotel but were not informed about this being closed. We were not on the transfer so we bypassed the lady until she stopped us and said it was closed. We arrived before the transfers which was good as some of them had to wait till 12:00 p.m. until they had a room as there wasn't enough space.
Basically the whole plane was at this hotel. We arrived at the hotel expecting 5* luxury which it definitely wasn't, the room stank of paint, we were frozen at night and the bed was damp. There was no shower hook and the sink was plastic.
The water was browny/yellowy and lukewarm. Many people complained but hardly anyone was moved. The rooms were concrete blocks. The reception staff kept saying different things each time you went up.
The food was not that nice and all the same. It was nicer in the Taverna and the Chinese restaurant. There was a bus stop outside the hotel where it is possible to catch a bus to Iraklion for 1.30 euro.
The staff were not helpful or friendly but the animation team were talkative, friendly and happy. The entertainment varied each night but most of the time we went to bed earlier.
The pool was freezing and water was from the sea.
This hotel is definitely not a 5*.
Basically the whole plane was at this hotel. We arrived at the hotel expecting 5* luxury which it definitely wasn't, the room stank of paint, we were frozen at night and the bed was damp. There was no shower hook and the sink was plastic.
The water was browny/yellowy and lukewarm. Many people complained but hardly anyone was moved. The rooms were concrete blocks. The reception staff kept saying different things each time you went up.
The food was not that nice and all the same. It was nicer in the Taverna and the Chinese restaurant. There was a bus stop outside the hotel where it is possible to catch a bus to Iraklion for 1.30 euro.
The staff were not helpful or friendly but the animation team were talkative, friendly and happy. The entertainment varied each night but most of the time we went to bed earlier.
The pool was freezing and water was from the sea.
This hotel is definitely not a 5*.
Travel operator: Sunstar
19 years 7 months ago
Check in procedures a joke. We arrived at 6.00am local time and finally got a room at 9.30am after travelling from 1.00pm the previous day. The staff were running around like headless chickens as there were only 2 members of staff trying to book in over 200 people.
A lot of refurbishment work was still being done and we were woken up at 7.30am every morning with building works.
There were stray dogs and cats wondering around the hotel.
Reception was tidy but the rooms were little more than concrete chalets which were rated as 5* (cracked floor tiles, no plugs in sink/bath, patched up sinks and bath, bathroom door wouldn't shut, ants/cockroaches found in many rooms.
The food was great for the first couple of days then became less appetizing as it was always the same dishes served with maybe one or two changes. Waiters/waitresses helpful but very few of them. As the dining room got fuller the chefs became agitated and rude towards guests (i.e. almost throwing the food onto their plates).
Reception staff very rude.
Entertainment facilities OK but not enough seating for everyone making the place cramped, crowded and uncomfortable for guests. At lease half hour wait to get a drink on an evening. Had to pay extra for 5* treatment (i.e. room service, mini bar, one beach towel for the whole week). Found it quicker to go back to the room and get room service after the evening meal to be served with a drink.
Some of the facilities not open (i.e. beach bar, pool bar). Hotel wasn't really ready to be open.
We would visit the hotel again but maybe later in the year when hopefully it would be ready for the amount of guests the hotel can hold with maybe a lot more staff.
A lot of refurbishment work was still being done and we were woken up at 7.30am every morning with building works.
There were stray dogs and cats wondering around the hotel.
Reception was tidy but the rooms were little more than concrete chalets which were rated as 5* (cracked floor tiles, no plugs in sink/bath, patched up sinks and bath, bathroom door wouldn't shut, ants/cockroaches found in many rooms.
The food was great for the first couple of days then became less appetizing as it was always the same dishes served with maybe one or two changes. Waiters/waitresses helpful but very few of them. As the dining room got fuller the chefs became agitated and rude towards guests (i.e. almost throwing the food onto their plates).
Reception staff very rude.
Entertainment facilities OK but not enough seating for everyone making the place cramped, crowded and uncomfortable for guests. At lease half hour wait to get a drink on an evening. Had to pay extra for 5* treatment (i.e. room service, mini bar, one beach towel for the whole week). Found it quicker to go back to the room and get room service after the evening meal to be served with a drink.
Some of the facilities not open (i.e. beach bar, pool bar). Hotel wasn't really ready to be open.
We would visit the hotel again but maybe later in the year when hopefully it would be ready for the amount of guests the hotel can hold with maybe a lot more staff.
Travel operator: Sunstar Leisure
Recommended
19 years 8 months ago
The rooms were basic but clean (the maids were in every day) but they were just for sleeping in.
The food was great the Chinese restaurant exeptionally good.
The staff cheerful and helpful.
The evening entertainment was not so good although you could not fault the animation teams effort (but the kids loved it)
In the main we found this hotel great and as an all inclusive it did everything it said on the tin!
The food was great the Chinese restaurant exeptionally good.
The staff cheerful and helpful.
The evening entertainment was not so good although you could not fault the animation teams effort (but the kids loved it)
In the main we found this hotel great and as an all inclusive it did everything it said on the tin!
Travel operator: sunstar
Recommended
20 years 1 month ago
When we arrived it took ages to book in as there were so many people arriving at the same time.We had a chalet & it was fine for we wanted it for.The restaurant was very nice but the food was terrible, it was either too salty or too greasy,it was the same thing every day,it is up to you to vary it.The location of this hotel was ok,right on the beach & buses running outside in either direction.I found the staff very rude,unhelpful & miserable.The entertainment was very poor,it was done by the staff only.I will not be visiting Crete again,based on this hotel.
Travel operator: Sun Star
20 years 1 month ago
We came for a rest which is what we done. The all inclusive was ok if you are a drinker. The food was very poor,a lot of choice but the same thing everyday.
Not a 5 star hotel only about a 3 star.
The reception area was very nice & so was the restaurant. The best food was the chinese, you had to book as soon as you arrived to guarantee a meal in it.
The staff were very rude & unfriendly, I am sure not all of greece is like that. The location of the hotel was by bus stops that took you either direction.
Never saw entertainment while we were there, it never started until 10pm.....after bingo. From what I heard it was done by inhouse staff & was very poor.
We will not be returning to this hotel or Crete again.
Not a 5 star hotel only about a 3 star.
The reception area was very nice & so was the restaurant. The best food was the chinese, you had to book as soon as you arrived to guarantee a meal in it.
The staff were very rude & unfriendly, I am sure not all of greece is like that. The location of the hotel was by bus stops that took you either direction.
Never saw entertainment while we were there, it never started until 10pm.....after bingo. From what I heard it was done by inhouse staff & was very poor.
We will not be returning to this hotel or Crete again.
Travel operator: Sunstar
20 years 1 month ago
My family and I loved the hotel as it was all inclusive and the cleanliness was great.
The food was very good, something for everyone, although there are 3 very good restaurants the food is the same every day.
It is in a great location. The weather was exceptional also. There are not many shops but the ones there are are good.
The staff at the hotel were so friendly and my whole family made good friends with the reps.
At night time in the theatre there is always a show, although we were only there for a week, we got a very good taste of the entertainment. We all had a good laugh at night.
Overall I couldn't have asked for anything better, the hotel has a very well earned 5 stars.
The food was very good, something for everyone, although there are 3 very good restaurants the food is the same every day.
It is in a great location. The weather was exceptional also. There are not many shops but the ones there are are good.
The staff at the hotel were so friendly and my whole family made good friends with the reps.
At night time in the theatre there is always a show, although we were only there for a week, we got a very good taste of the entertainment. We all had a good laugh at night.
Overall I couldn't have asked for anything better, the hotel has a very well earned 5 stars.
Travel operator: Sunstar
Recommended
Ask a Question
Got a question? Ask our community of over 1.5 million users.
Location
Book Your Stay
Looking to stay here? You can check the accommodation availability and get the best prices using the link below:
