5 Reviews
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Good2
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Review Overview
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Cleanliness
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Food
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Service
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Location
16 years 4 months ago
Arrived 8th august, hotel built on a hill, reception at bottom and rooms at top, 126 steps to ours, 4 times a day in the heat ???
Hotel clean but some way from resort centre.My family and I along with 50 other guests all got gastrointeritis but still Thomas Cook allowed new guests to arrive???? Rep was useless when questioned about it. Cost our party over
Hotel clean but some way from resort centre.My family and I along with 50 other guests all got gastrointeritis but still Thomas Cook allowed new guests to arrive???? Rep was useless when questioned about it. Cost our party over
Travel operator: thomas cook
17 years 5 months ago
the hotel is located at least ten minutes walk from stalis. the main problems are the vast amount of steps from reception to the rooms especially if you are on floors 5 or above. we counted 150 plus steps. the elevator works intermittently at best.
Travel operator: thomas cook
17 years 5 months ago
Just stayed in the Heliotrope. Nightmare! Unless you are fit as a fiddle, run marathons get one of the low rooms dont bother. Just been on the ale for the past 14 nights over there, eat loads & ive come home prob losing weight & the fittest ive ever felt. This was because we was put in the very highest room which had over 150 steps but actually had over 350 odd footsteps including the use of a lift. The lift decided when & when it didnt want to work? We had to do this triathalon about 3-4 times a day.
Rooms were a sweat box, had to share with 5 people in 1 room & it didnt even have any cooking part or storage. 1 cupboard between 5 of us made us have to live out of our suitcase for 2 weeks.
Most of the staff we got on great with especially the manager. He was a great fella him, always found time to speak to us & ask we ok & just have general chit chat with. A big dutch barman who was sound as a pound who I really liked. He was always giving us free shots. One polish barmaid, mad woman she was. She was sound too, we had a laugh with & always good banter. Did become a problem sometimes ordering snacks at the bar though. Felt guilty ordering food the faces that got pulled!
If not a couple though beware of 'love hour' in the pool. Seemed everyone got in the pool & got it on, didnt know where to look half the time. Not many english speaking guests there either which sometimes was a problem, got the feeling we werent wanted or liked very much.
A good 10 mins or so walk from Stalis main part which you had to do cause there was one Taverna & one shop close to our hotel apart from that there was nothing. More than an hours walk to Malia which I wouldnt even dare do in that heat, it was taxi's all the time which at times were very unreliable. Living up in the sticks of the Heliotropeour closest neighbours were hens, chickens & goats.
Rooms were a sweat box, had to share with 5 people in 1 room & it didnt even have any cooking part or storage. 1 cupboard between 5 of us made us have to live out of our suitcase for 2 weeks.
Most of the staff we got on great with especially the manager. He was a great fella him, always found time to speak to us & ask we ok & just have general chit chat with. A big dutch barman who was sound as a pound who I really liked. He was always giving us free shots. One polish barmaid, mad woman she was. She was sound too, we had a laugh with & always good banter. Did become a problem sometimes ordering snacks at the bar though. Felt guilty ordering food the faces that got pulled!
If not a couple though beware of 'love hour' in the pool. Seemed everyone got in the pool & got it on, didnt know where to look half the time. Not many english speaking guests there either which sometimes was a problem, got the feeling we werent wanted or liked very much.
A good 10 mins or so walk from Stalis main part which you had to do cause there was one Taverna & one shop close to our hotel apart from that there was nothing. More than an hours walk to Malia which I wouldnt even dare do in that heat, it was taxi's all the time which at times were very unreliable. Living up in the sticks of the Heliotropeour closest neighbours were hens, chickens & goats.
Travel operator: Thomas Cook
17 years 5 months ago
What a dump! save up all year to enjoy a week away with all the lads and we end up at this place up in the hills with the forest animals
We were all good lads here looking to enjoy time away and have a fun but from the moment we arrived people at the hotel just didnt want us there. The security guard especially seemed to be on a mission to stamp his authority down and to show who's boss. Good riddance to him!
Getting back the hotel from a night out in Malia was like running the London marathon three times over. im up for keeping fit like but thats not what you want while abroad and on the ale night and day is it!!?
Our rooms were like prison cells, 5 of us in one with a cupboard to share, a couple of beds and a fridge. thats it. Add to that it was 300 steps up with a lift that never worked!
Its a good job us lads saw the funny side as much as we could and made the holiday ourselves
total farce!
We were all good lads here looking to enjoy time away and have a fun but from the moment we arrived people at the hotel just didnt want us there. The security guard especially seemed to be on a mission to stamp his authority down and to show who's boss. Good riddance to him!
Getting back the hotel from a night out in Malia was like running the London marathon three times over. im up for keeping fit like but thats not what you want while abroad and on the ale night and day is it!!?
Our rooms were like prison cells, 5 of us in one with a cupboard to share, a couple of beds and a fridge. thats it. Add to that it was 300 steps up with a lift that never worked!
Its a good job us lads saw the funny side as much as we could and made the holiday ourselves
total farce!
Travel operator: Thomas Cook
17 years 6 months ago
We arrived at the hotel & found we had been allocated a room that was not serviced by the lift & my husband has asthma. Although we arrived late & there was only the night receptionist on duty he quickly found us a more suitable room without any fuss. That was the start of a super relaxing holiday at an hotel with beautiful views & super staff nothing was too much trouble. Although we only booked B & B the evening meal was 4 course at only 4 euro's which we enjoyed so much we ate in most evenings. Althogh the hotel is on a hill (bay views from balcony) the taxi's are only 6 euro's so we walked down & taxied back.
Travel operator: Thomas Cook
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