We were in Chanioti week ago and we spend a good time there. Rooms were clear. Ladies who cleared our room were very lovely. we made food ourselves. Time on pool we will never forget. :) and Sarantis family are very friendly..

Having only returned yesterday from Haniolti I felt obliged to inform/warn people about the Sarantis hotel. As two ladies 20+ all we wanted was a beach holiday and to relax and what we got was a holiday ruined by the rude and horribly staff at Sarantis.
When we arrived we were not welcomed but thrown a set of keys and remote control and given directions to the room. The room is very basic and has only 2 of everything, 2 spoons, 2 knifes, 2 forks etc and god forbid you ask for anything extra you just get waved away by the awful wife and given a dirty look. Within 3 hours of being there we were warned about making any noise even though we were asleep by the pool, we didn't think anything of it and just carried on sleeping laughing it off. The next day we arrived from spending the day at the beach and Mr Sarantis was waiting by the front door for us and just followed us into the room picking up our towels and telling us that if they are wet we are not allowed to sit anyway in the apartment but only outside and that he would not be changing our towels or sheets for the rest of the week, at this point we had to call our rep and tell them that we were very unhappy as we were being picked on and penalised for everything we did even breathing. Our rep told us she would voice our concerns to the hotel.
As the resort was expensive we decided to cook in our hotel and couple of nights to save some money whilst cooking pasta we received a phone call from Mr Sarantis shouting down the phone telling us to close the fridge and not to open it, shocked and angered by this phone call we called our rep immediately informing them that we had just been shouted at and further more that the two men had been looking into our apartment through the window - we felt so exposed and insecure by this as it meant that they could have been looking in all the time, even with the heat we had to keep our doors and curtains closed for fear of prying eyes.
On our last day our check out was 9am, at 8.50am there was a bang on the door the wife and cleaner didn't wait for us to open up but just walked in the room with their own key telling us to get out as our holiday was over we were so angry we just quickly packed the rest of our things and walked out as we were leaving the wife was shouting telling us we had broken the remote control - we hadn't even used the TV.
Our holiday itself was lovely the resort itself is very relaxed and friendly and is aimed at couples and families but nevertheless we had a good time and made friends with the locals, however this hotel brought our hotel experience down the staff are rude and nasty and Thomas Cook should seriously consider not using this hotel

We had read the reviews before we left and were quite worried.When we arrived the family were lovely and we never had any problem with them. The hotel was really clean and we had a fantastic holiday from start to finish

These apartments very basic but nice. Rooms had twin beds, sheets changed 2 weekly and towels at the same time. Bath room with shower. Satellite TV in rooms, 2 ring hob, toaster and kettle. Karaoke on Tuesdays of each week. Toasted sandwiches and Burgers around pool which were very good.

The family run appartments we very nice. Sarantis and his family very helpful and we enjoyed the entire 14nights. Sarantis's daughter Zoe, helped with our birthday celebrations and she brought us the cake we had purchased locally, complete with sparklers to the side of the pool so we could celebrate together.

We were concerned before we left as to the negative feedback these appartments had got but as a party of 10 we did not have any problems.
Other people had problems which were mainly due to their attitudes to Sarantis and his family.

Hotel is clean by the staff who are constantly shout at in fron of guests, They change frequently as they walk out after a very short time.

Passports of everybody in party are kept by management until room is checked and passed on day of departure.

Self catering is one electric ring and a microwave a fridge toaster and kettle and the exact number of plates cutlery and glasses for people in party entertaining other guests in fround upon, the fridge control is glued on number 2 and you are fined if you have moved it usually 45e.

Entertainment is very poor if any any.

The cleaners are very nice and from eastern european countries ie bulgaria, the rest of the staff are Sarantis his wife Zoe Daughter Georgia and son Angelo.

Locals just laugh when you say you are staying there and say they don't work for them.

Costs of drinks 2.5e pint 2e .5pt greek brandy 5e small glass pop 2e for glass filled with ice.

Snacks burgers or toasties poor quality at 3e.

Apartment cleaned every day although the room we stayed in was on the small side, pool area was very clean.

We did not have any pool snacks as they only offered burgers and toasties.

Apartments are set in an ideal location to resturants and bars, but not to close for you to be disturbed by the noise.

No entertainment whilst we were there, but only there for 4 days.

Pleasant clean apartments, the only downside is the fact we had to leave the apartment at 8.00am we were not on the transfer coach which was picking up at 9.15am as we had hired a car. From what we were told there had been complaints all season due to this early departure from your rooms, so check before booking as our flight was not until 1.00pm and we did not have babies or children with us.

The hotel rooms are cleaned on a daily basis and to high standard.

The pool area is very clean but a bit on the small size. Snacks are served from the pool bar but restricted to Burgers or Toasties.

The staff are very friendly and helpful and are at hand all day.

The hotel is just 5 minutes walk to the square and a little further to the beach.

Entertainment was weekly karaoke and large screen T.V in the bar area.