23 Reviews
Traveller Rating
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Excellent4
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Very Good17
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Good1
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Average1
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
13 years 11 months ago
Stayed at CSM from 3 Dec until 18 Dec. On B&B basis.
The first room we were offered was outside the main gates. We said it wasn't suitable and was offered another inside. This was much much better.
The apartment was clean and tidy. The room boys did a good job keeping it that way. Nothing seemed to much trouble for them.
Breakfast was excellent. A wide and varied choice daily. We had 2 evening meals in the hotel restaurant during our stay. Again the menu was varied, pretty much catering to all tastes and the food really couldn't be faulted.
All the staff were friendly and helpful. Except one.
Sometimes having no entertainment is better than bad entertainment. It was very poor.
My partner and I would have no hesitation in recommending Colonia Santa Maria. We will certainly return.
The first room we were offered was outside the main gates. We said it wasn't suitable and was offered another inside. This was much much better.
The apartment was clean and tidy. The room boys did a good job keeping it that way. Nothing seemed to much trouble for them.
Breakfast was excellent. A wide and varied choice daily. We had 2 evening meals in the hotel restaurant during our stay. Again the menu was varied, pretty much catering to all tastes and the food really couldn't be faulted.
All the staff were friendly and helpful. Except one.
Sometimes having no entertainment is better than bad entertainment. It was very poor.
My partner and I would have no hesitation in recommending Colonia Santa Maria. We will certainly return.
Recommended
15 years 9 months ago
Just returned from another holiday in Goa, This time we actually managed to book the CSM - What a fantastic hotel. I cannot fault anything here....clean sheets and towels every day, really reasonable mini bar rates as well as in the main bar, Breakfast was excellent I recommend the freshly made Fried eggs or omelettes made by the excellent and friendly chef Jack. All staff were polite, courteous and nothing was ant trouble. We had our 3 year old son and the location was great, morning by the pool and a short walk to the beach for his afternoon playtime and siesta.
Thanks to Peter and his team, especially John, Anita and Guru on reception, Concy and the waiters
Thanks to Peter and his team, especially John, Anita and Guru on reception, Concy and the waiters
Travel operator: Thomas Cook
Recommended
15 years 9 months ago
2nd time in Goa flight ok plenty of leg room, had read all the reports on the hotel and it sounded just what we all wanted, almost on the beach and secure.
We know what to expect in Goa so we were very disappointed when we were allocated our rooms, we were given 2 double rooms in block 6 which is outside the complex (they have security guards at each of the access points)but our rooms were near the taxi rank.
Our room was just one room with a bathroom all of which looked dirty, the balcony was about 2 foot wide covered in bird droppings and no furniture, not that you would have been able to get any on.
There were massive gaps under the doors, the safe deposit box was loose, the a/c was so loud as was the fridge and there was some very dubious stains on the bed covers, the bathroom sink only had a cold water tapand the toilet flush was a dirty bit of string.
we arrived early morning so we spoke to our rep that eavening and said we wanted a move only to be informed there was nothing until the next day.
next day they said the only rooms which were available were 2 with sea views but we would have to pay extra, we even asked to move Hotels but decided to have a look at the sea view rooms, On walking to the rooms the girl off reception said I don't know why you want to move all the rooms are the same!!
The new rooms were great, nice and clean,different again even had a flat screen TV on wall at bottom of bed.
Now the crunch, it would cost each couple about
We know what to expect in Goa so we were very disappointed when we were allocated our rooms, we were given 2 double rooms in block 6 which is outside the complex (they have security guards at each of the access points)but our rooms were near the taxi rank.
Our room was just one room with a bathroom all of which looked dirty, the balcony was about 2 foot wide covered in bird droppings and no furniture, not that you would have been able to get any on.
There were massive gaps under the doors, the safe deposit box was loose, the a/c was so loud as was the fridge and there was some very dubious stains on the bed covers, the bathroom sink only had a cold water tapand the toilet flush was a dirty bit of string.
we arrived early morning so we spoke to our rep that eavening and said we wanted a move only to be informed there was nothing until the next day.
next day they said the only rooms which were available were 2 with sea views but we would have to pay extra, we even asked to move Hotels but decided to have a look at the sea view rooms, On walking to the rooms the girl off reception said I don't know why you want to move all the rooms are the same!!
The new rooms were great, nice and clean,different again even had a flat screen TV on wall at bottom of bed.
Now the crunch, it would cost each couple about
Travel operator: Thompson
Recommended
15 years 11 months ago
Stayed in CSM in Dec on our second trip to Goa, the hotel was fantastic, no complaints whatsoever. Room (86) was clean and spacious, towels and bedding changed every day and nothing was too much trouble to the room boys. Anything we asked for;extra pillows, chair, was provided instantly.The only problem we had was the lock on our door jammed one night and we couldnt get into our room.When we notified reception, someone was there immediately, changed the lock and we were in our room in less than 10 mins.
All the staff from Reception, cleaning, restaurant and security were extremely friendly and helpful.
The food in the restaurant was good and varied.
The most appealing feature of CSM is its location, few mins walk from the beach and in the centre of everything. Taxis were always available at the entrance, though we always used Harry who parks at the top of CSM road. A very friendly and honest young man who took us wherever we wanted to go. Would recommend him to anyone.
All in all we had a fantastic trip to Goa and will return in the near future
All the staff from Reception, cleaning, restaurant and security were extremely friendly and helpful.
The food in the restaurant was good and varied.
The most appealing feature of CSM is its location, few mins walk from the beach and in the centre of everything. Taxis were always available at the entrance, though we always used Harry who parks at the top of CSM road. A very friendly and honest young man who took us wherever we wanted to go. Would recommend him to anyone.
All in all we had a fantastic trip to Goa and will return in the near future
Travel operator: First Choice
Recommended
17 years 9 months ago
We have stayed at the CSM 3 times and would not hesitate to do so again !!
The rooms were cleaned every day and clean bedding every day, the room cleaning boys were very efficient and friendly. There was always hot water for showering etc, unlike some countries!! There was the occasional power cut but the CSM have their own generator, which cuts in after about 3 minutes, if the proper power has not returned.
There are electronic safes in the rooms (new addition), which is free of charge as is the A/C.
The food has improved quite a lot at breakfast time, it now includes eggs done one way or another with some sort of accompaniment. There is also toast, cereal, fruit, orange and lemon juice, and of course tea & coffee. There has been some bad press about the way food is kept warm. well it is done by putting the food in containers and keeping it warm over a spirit heater, some thing that is done all over India, and indeed in a lot of Indian restaurants in the UK. NOTHING WRONG WITH THAT !!
New this year is internet access.
We found the management to be helpful (although we didn't ask for much) and very pleasant.
As we never stay at the hotel in the evening, because we like to eat in as many different restaurants there are in the Baga and Calangute area, I can't pass comment on the food served in the evening. I would say however, if it has not improved since last year 2006, then there will be room for improvement. The same goes for the entertainment, we didn't stay in to see it.
The rooms were cleaned every day and clean bedding every day, the room cleaning boys were very efficient and friendly. There was always hot water for showering etc, unlike some countries!! There was the occasional power cut but the CSM have their own generator, which cuts in after about 3 minutes, if the proper power has not returned.
There are electronic safes in the rooms (new addition), which is free of charge as is the A/C.
The food has improved quite a lot at breakfast time, it now includes eggs done one way or another with some sort of accompaniment. There is also toast, cereal, fruit, orange and lemon juice, and of course tea & coffee. There has been some bad press about the way food is kept warm. well it is done by putting the food in containers and keeping it warm over a spirit heater, some thing that is done all over India, and indeed in a lot of Indian restaurants in the UK. NOTHING WRONG WITH THAT !!
New this year is internet access.
We found the management to be helpful (although we didn't ask for much) and very pleasant.
As we never stay at the hotel in the evening, because we like to eat in as many different restaurants there are in the Baga and Calangute area, I can't pass comment on the food served in the evening. I would say however, if it has not improved since last year 2006, then there will be room for improvement. The same goes for the entertainment, we didn't stay in to see it.
Travel operator: monarch
Recommended
17 years 11 months ago
Returned to the CSM, as it is the best hotel we have stayed in on our Goa visits. Hotel location is the biggest plus, A very short walk to the beach.
Staff really friendly as with all hotels, Room service - cleanliness second to none, clean sheets & towels every day (extra towels when requested). the two room boys who looked after our rooms were the same as we had in April & once again really looked after us.
The security guards were also very pleasant & made us feel very safe. My only gripes were the entertainment was not great & the food seems to have taken a nosedive in respect of choice & also quality.
There is a new owner & on the gala night at Christmas there seemed to be very little thought/organisation as we were told we did not have to book a table & on arrival found all the best tables seemed to be taken by people who were staying elsewhere.
This was not the best idea they had as there were people there who were on there first visit & up until that point were quite satisfied with the hotel in general. Just hope the new owner sorts it out & remembers that the customer should always come first.
I will still stay there again as the positives out weight the negatives.
Staff really friendly as with all hotels, Room service - cleanliness second to none, clean sheets & towels every day (extra towels when requested). the two room boys who looked after our rooms were the same as we had in April & once again really looked after us.
The security guards were also very pleasant & made us feel very safe. My only gripes were the entertainment was not great & the food seems to have taken a nosedive in respect of choice & also quality.
There is a new owner & on the gala night at Christmas there seemed to be very little thought/organisation as we were told we did not have to book a table & on arrival found all the best tables seemed to be taken by people who were staying elsewhere.
This was not the best idea they had as there were people there who were on there first visit & up until that point were quite satisfied with the hotel in general. Just hope the new owner sorts it out & remembers that the customer should always come first.
I will still stay there again as the positives out weight the negatives.
Travel operator: Thomas Cook
Recommended
17 years 11 months ago
The food was cold and recyled. Left for hours on small gas light to keep warm.
The hotel was generally clean.
The location is great few min walk from the beach.
Most of the staff was new as the hotel had been brought by someone from dehli and had brought the staff with him.
The staff that had been with the hotel for years were very helpfull and understanding.
First choice stated entertainment 4 times a week.The only entertainment we saw in 2 weeks were a guy on a organ once and christmas night had good entertainment
I would never visit this hotel again,or advise any one to do so.
The hotel was generally clean.
The location is great few min walk from the beach.
Most of the staff was new as the hotel had been brought by someone from dehli and had brought the staff with him.
The staff that had been with the hotel for years were very helpfull and understanding.
First choice stated entertainment 4 times a week.The only entertainment we saw in 2 weeks were a guy on a organ once and christmas night had good entertainment
I would never visit this hotel again,or advise any one to do so.
Travel operator: First Choice
17 years 11 months ago
We arrived at the hotel in the early hours of the morning. The staff were there to meet and greet us and could not do enough to help us.
The rooms were spotless and very comfortable. They had a fridge(stocked daily with water, pop and beer - prices are extremely cheap), a shower room, air conditioning and a tv (not that you'd have time to what it!)
A traditional Goan breakfast is eggs, which is why they always lay on different egg dishes for breakfast. they also had fresh juice, cereal, toast, fruit tea and coffee which was more than enough. We ate lunch and dinner at the hotel a few times and always found the food to be fantastic. I did hear a few people moaning about the food, but I think they thought they were in England still and wanted steak and chips! (which you could get if you paid a little extra)
However, you should definitley try to sample some of the many restaurants around the hotel.
The evening entertainment was OK - a couple of singers per week.
The hotel is literally 2 minutes walk to the beach - which is beautiful. If you've never been before, don;t be alarmed by the Goan locals selling on the beach if you are polite and say no thank you they do leave you alone. You should definitely try some of the fruit that they sell though.
We flew with first choice and paid for the premium seats. I have to say it wasn't really worth it. The premium seating was full up and the reast of the plane was half empty! You can upgrade your in-flight entertainment for
The rooms were spotless and very comfortable. They had a fridge(stocked daily with water, pop and beer - prices are extremely cheap), a shower room, air conditioning and a tv (not that you'd have time to what it!)
A traditional Goan breakfast is eggs, which is why they always lay on different egg dishes for breakfast. they also had fresh juice, cereal, toast, fruit tea and coffee which was more than enough. We ate lunch and dinner at the hotel a few times and always found the food to be fantastic. I did hear a few people moaning about the food, but I think they thought they were in England still and wanted steak and chips! (which you could get if you paid a little extra)
However, you should definitley try to sample some of the many restaurants around the hotel.
The evening entertainment was OK - a couple of singers per week.
The hotel is literally 2 minutes walk to the beach - which is beautiful. If you've never been before, don;t be alarmed by the Goan locals selling on the beach if you are polite and say no thank you they do leave you alone. You should definitely try some of the fruit that they sell though.
We flew with first choice and paid for the premium seats. I have to say it wasn't really worth it. The premium seating was full up and the reast of the plane was half empty! You can upgrade your in-flight entertainment for
Travel operator: First Choice
Recommended
18 years ago
Hotel had been taken over by people from Delhi and the atmosphere changed even whilst we were there.
The food was on more than one occassion cold and with very little choice and one night a lot of the guests revolted and demanded fresh hot food with more choice. Many repeat guests we met at the hotel said that the standards and attitude of the staff had deteriorated as only a handful of the original staff were still there. By the end of our 3rd week we were the only people in the place one night with the longer serving staff shaking their heads at the way the hotel was being run by the new owners. Such a shame as the hotel is in an excellent position but even that would not entice us to go back again because of the arrogance of the new owners.
The food was on more than one occassion cold and with very little choice and one night a lot of the guests revolted and demanded fresh hot food with more choice. Many repeat guests we met at the hotel said that the standards and attitude of the staff had deteriorated as only a handful of the original staff were still there. By the end of our 3rd week we were the only people in the place one night with the longer serving staff shaking their heads at the way the hotel was being run by the new owners. Such a shame as the hotel is in an excellent position but even that would not entice us to go back again because of the arrogance of the new owners.
Travel operator: somak
18 years 7 months ago
The CSM is probably the best Hotel we have stayed in on our visits to Goa, We found the Food was brilliant, excellent variety of choice both for meat eaters & vegeterians. The Breakfasts were excellent too.
The Housekeeping was to a very high standard & the laundry service was first class.
Room boys were also first rate, extra pillows & towels if asked for.
Only downside was the entertainment!
The Housekeeping was to a very high standard & the laundry service was first class.
Room boys were also first rate, extra pillows & towels if asked for.
Only downside was the entertainment!
Travel operator: Thomas cook
Recommended
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