I am unsure why there are frequent odd and poor reviews about this place. This is the 5th time that we have stayed there and everything that you need is all there and brilliant. The staff are very nice and polite, the views are incredible, the rooms are clean and spacious and there are plenty of places to go out and eat near the hotel. Amalfi is about 15 mins in a bus or taxi ride. Our favourites our the Cocktail Bar and Osteria Risloli. We are returning in May and cannot wait, the weather around that time is nothing short of amazing with Sun all day every day.

Travelled April 2017 as a couple

Sent here by Thomson at last minute, as hotel originally booked was over booked. Not suitable and room was like a prison cell. Nothing like we had planned and booked. Two letters to Thomson MD and countless e mails to their aftercare made no attempt to address the situation. DO NOT BOOK WITH THOMSON as all they want is your money and will not accept criticism or customer feedback.

As review appears too short, how about, erratic shuttle bus departures, terrible menu with constant items not available, a chef with no imagination and it appears that Thomson rooms are the worst possible.

REPEAT DON'T BOOK WITH THOMSON

We booked a 7 day holiday with Thomson holidays on the internet. The holiday was for the Hotel Excelsior in Amalfi arriving on the 13th June 2014. We left from Manchester Airport flying with Thomson airline. On arrival in Naples the problems started.

There was no Transfer bus to meet us and we had to walk a good half mile in blazing heat with our cases to a derelict coach park. On arrival their still no transfer coach and we had to wait 1 hour in the heat with no shelter or liquids available. Eventually the minibus arrived and we were taken to the hotel mid-evening.

On arrival at the hotel we were taken straight through the hotel out through the back door and down a steep slope approx. 200 yards and at the bottom of it was a small brick building that was a lift. We were put in and taken 50 yards down the mountain side to a group of concrete buildings that resembles garages or out buildings. We were informed these were the garden rooms. We were taken in to one of the rooms and there was no electricity and it was dark so we were told to go to the dining room where we were served a fried Aubergine sandwich for the main course.

One and a half hours later we returned to the room and the electric was back on. We found faeces in the toilet despite a hygiene label put over the toilet. We found bare wires to both bed side lights that were dangerous. No plug for the bath and it transpired the hotel could not find one to keep the water in. The balcony was dirty and could only accommodate 2small rusty chairs. Balcony looked in an unsafe state of repair.

I complained to the hotel and explained that my booking was in the main hotel and was told that Thomson only pay for the cheap rooms and that was what I had been given and they would not move us. It was now late at night and so we decided to take our cause up the next morning. In reality what we should have done was to take our cases to reception and not moved until we were given a room in the hotel that we had paid for.

I noticed the room was on stilts with garbage and vermin running around. The wiring to the room was potentially dangerous bare wires and undersize cable.

The following morning we asked the hotel again to be moved and were given the same answer as the night before. An hour later Thomson Rep: arrived and we took our case up with her and she promised to see what she could do. She came back and said they had no rooms but maybe the next day might be forth coming.

We showed the Rep: Internet advert for the hotel and she agreed there was no mention of garden rooms out building or any accommodation outside of the main hotel.

We arrived on the Friday and on the Sunday night we were given a room in the main hotel that was acceptable.

During the whole stay the food was deplorable and we found breakfast meats were put out in the heat at 6.30 a.m. and still there at 10.30/11 a.m. and probably recycled the next morning.

On return home we visited our local Thomson Travel agents in Goole we explained to them the problems we had encountered and asked them to check on their system the accommodation advertised. They explained to us that if you were to be given accommodation outside of the main hotel they are issued with a code so they can tell the client that there may be external accommodation. There was no code on their system that would indicate accommodation outside the main hotel.

On checking the advert this week, it is still not clear that hotel guests may be accommodated in the main block or external out building

I am 70 years old and having to walk up steep slopes in pouring rain to the main hotel was not acceptable as the week we were there it poured with rain in the evenings.

On returning home we contacted Thomson after travel care and spoke to a young woman who was rude and disinterested and stated we received what we had paid for and what could she do about it. She was uncooperative and simply would not answer my questions related to advertising etc.:

Room Tip: Make sure you are in the main hotel or better still choose a better hotel

This hotel is in a stunning location - unbeleivably beautiful. Need to use regular and very punctual courtesy bus to get into Amalfi - however small village within walking distance is a delight and a taste of real italy. I would not advise for those with mobility difficulties. Bus ride is 10 - 12 minutes to Amalfi - hair pin bends and great views all the way - we did not tire of it once.
Hotel staff are very friendly and nothing is too mich trouble, hotel is maintained with pride. Rooms are spacious and lovely - great sea facing balconies.
No entertainment -most guests do day trips to different places of interest.
Food is waiter service and was not to my taste - don't expect chips -plus don't expect to see a macdonalds while on holiday in this area. Waiting staff are so friendly it almost makes up for it.