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18 years 11 months ago
We have just returned from 2 weeks at Kilifi Bay Beach Resort (over Christmas and New Year), booked through First Choice. From our arrival at the resort until the day we left we experienced problems which were not rectified - which include, but are not limited to: electric shocks from our shower; generally poor standard of electrics throughout the hotel (including bare wires stuck directly into sockets); lack of aircon in the room; glasses of water filled straight from the tap and not bottles; food which ran out early or was cold; sheets which were only changed once a week; and no tea and coffee facilities in the room. The "safety deposit box" is simply an envelope stapled shut and put in the hotel's "safe" in a room behind reception. However, when we asked to see the safe our request was refused.
The First Choice brochure states this hotel has two restaurants, a snack bar, and 3 bars. This is incorrect - there is one buffet restaurant and a snack bar (which is only open until 6pm and has a very limited menu). The A La Carte restaurant simply does not exist. The "Beach Bar" is no more than a counter, and all drinks are obtained from either of the other bars by a waiter, and brought to you half an hour after ordering, by which time they are warm.
The quality of the food generally was poor and repetitive and was often cold (so much so that we ate outside the hotel for the last 5 nights of our stay). The hotel
The First Choice brochure states this hotel has two restaurants, a snack bar, and 3 bars. This is incorrect - there is one buffet restaurant and a snack bar (which is only open until 6pm and has a very limited menu). The A La Carte restaurant simply does not exist. The "Beach Bar" is no more than a counter, and all drinks are obtained from either of the other bars by a waiter, and brought to you half an hour after ordering, by which time they are warm.
The quality of the food generally was poor and repetitive and was often cold (so much so that we ate outside the hotel for the last 5 nights of our stay). The hotel
Travel operator: First Choice
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