23 Reviews
Traveller Rating
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Excellent7
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Very Good6
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Good4
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Average4
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 4 months ago
On our arrival we found our apartment....out of the back of the hotel, past the rubbish skips in an annexe block. We had to go up 6 flights of stairs..no lift.
Apartment itself was clean but very, very basic. Only 2 desk fans to cool the place....as the temp reached 38c (in the shade) not adequate. We asked to change rooms which we did on the 2nd day. Manager was great, we upgraded to two superior air conditioned rooms at no extra charge! These were very nice rooms, one overlooked the land side, the other we could just see the sea over the rooftops of the houses.
Maid service as supposed to be twice a week, but we only saw her once, and then we realised that the towels neatly folded on the bed were the ones we had put on the balcony to dry......not clean ones!!
Bathroom had a bath with a shower over, clean and serviceable, although be advised use bottled water for cleaning teeth etc, the water used is de- salinated and tastes foul....although we were told it was safe to drink....must be an acquired taste!!!
We upgraded to half board, food was ok, breakfast the same every morning, evening meal was fine, all food cooked well.
Pools were great esp rooftop pool, only problem was people 'bagging' loungers then disappearing off....but that happens everywhere, roof pool gets the sun all day be warned, I took factor 25 but had to buy factor 40 as sun was so strong!
Staff were great, no problems with reception, although for a hotel updated in 2004 it would be good to have air con in reception!
General Advice - Make sure you have a room with air conditioning, you need it!!
Apartment itself was clean but very, very basic. Only 2 desk fans to cool the place....as the temp reached 38c (in the shade) not adequate. We asked to change rooms which we did on the 2nd day. Manager was great, we upgraded to two superior air conditioned rooms at no extra charge! These were very nice rooms, one overlooked the land side, the other we could just see the sea over the rooftops of the houses.
Maid service as supposed to be twice a week, but we only saw her once, and then we realised that the towels neatly folded on the bed were the ones we had put on the balcony to dry......not clean ones!!
Bathroom had a bath with a shower over, clean and serviceable, although be advised use bottled water for cleaning teeth etc, the water used is de- salinated and tastes foul....although we were told it was safe to drink....must be an acquired taste!!!
We upgraded to half board, food was ok, breakfast the same every morning, evening meal was fine, all food cooked well.
Pools were great esp rooftop pool, only problem was people 'bagging' loungers then disappearing off....but that happens everywhere, roof pool gets the sun all day be warned, I took factor 25 but had to buy factor 40 as sun was so strong!
Staff were great, no problems with reception, although for a hotel updated in 2004 it would be good to have air con in reception!
General Advice - Make sure you have a room with air conditioning, you need it!!
Travel operator: Airtours
18 years 4 months ago
We stayed in the luna apartments for the 3rd time running on our visit, we find it increasingly difficult to find any problems with this hotel as it only improves year on year.
The cleanliness of this hotel has never been in question it has always been imaculate, when we dinned in the hotel the food was tramendous, the hotels location is also great you can either go to the beach 5-10min short walk or you can climb the hill to the village of Mellieha but be warned this is a tuff walk but when you get to the top it has it rewards with spectacular veiws of Mellieha bay & you can also visit the chaple which is amazing.
We have always found the hotel staff to be very friendly & helpfull, the entertainment is not the best, however that said i still had many enjoyable nights in the hotel with their karaoke & live entertainment, we will have no hesitation in returning to this hotel next year.
The cleanliness of this hotel has never been in question it has always been imaculate, when we dinned in the hotel the food was tramendous, the hotels location is also great you can either go to the beach 5-10min short walk or you can climb the hill to the village of Mellieha but be warned this is a tuff walk but when you get to the top it has it rewards with spectacular veiws of Mellieha bay & you can also visit the chaple which is amazing.
We have always found the hotel staff to be very friendly & helpfull, the entertainment is not the best, however that said i still had many enjoyable nights in the hotel with their karaoke & live entertainment, we will have no hesitation in returning to this hotel next year.
Travel operator: expedia
Recommended
18 years 5 months ago
We stayed in this complex for 1 week in July, the problems being that all rooms advertised on the hotel website as having sea or country views, our first room was overlooking the road and a barren landscape it had a celing fan which only circulated the hot air, we requested an upgrade to an airconditioned room, which was not a problem, apart from our balcony looked directedly into other apartments about 10feet away so much for a sea view!
The internet facility was on a pre-pay basis which was virtually impossible to get on to as the children would just hold the seats for each other, the reception staff in the eveing were unable to help with any problems that arose and we were always told to come back in the morning, if you had a problem at the weekend you were told to come back on monday, check out time was 11am we requested to keep the room for 4 hours and were told it would cost
The internet facility was on a pre-pay basis which was virtually impossible to get on to as the children would just hold the seats for each other, the reception staff in the eveing were unable to help with any problems that arose and we were always told to come back in the morning, if you had a problem at the weekend you were told to come back on monday, check out time was 11am we requested to keep the room for 4 hours and were told it would cost
Travel operator: panorama
18 years 7 months ago
We had a great holiday here, it is in a good location, near beach and restaurants.
The buses take you all over the island from here for a few euros, very good, and a little scary at times. The hotel was basic and clean.
Small balcony with a sea view (If you sort of hung over the side and looked left?) However we had booked B&B but on our arrival we were informed that the booking was only for room and self catering and we would have to pay for breakfast each day and claim from the company that we had booked with to get our money back.
This was despite showing the manager our booking form clearly stating Breakfast included. In the end we made our own (the breakfast was not very good) and got a refund from eBookers for
The buses take you all over the island from here for a few euros, very good, and a little scary at times. The hotel was basic and clean.
Small balcony with a sea view (If you sort of hung over the side and looked left?) However we had booked B&B but on our arrival we were informed that the booking was only for room and self catering and we would have to pay for breakfast each day and claim from the company that we had booked with to get our money back.
This was despite showing the manager our booking form clearly stating Breakfast included. In the end we made our own (the breakfast was not very good) and got a refund from eBookers for
Travel operator: eBookers
Recommended
19 years 2 months ago
Just returned from a great autumn break at a great place for adults - not too great for kids as there are not many things to keep younger ones entertained in the area.
We had a roadside apartment with great views up to the church, over a fascinating rural landscape. Road noise did not trouble us too much, although early morning could be a pain in summer I would guess.
The reception area looks like something from a 5 star place and not a 3 star as the Luna is categorised, and reception staff equalled this.
The on-site restaurant provides good value for money, as do the bars. If staying self catering the shop is incredibly cheap and well-stocked and the staff are v.friendly also.
We had a roadside apartment with great views up to the church, over a fascinating rural landscape. Road noise did not trouble us too much, although early morning could be a pain in summer I would guess.
The reception area looks like something from a 5 star place and not a 3 star as the Luna is categorised, and reception staff equalled this.
The on-site restaurant provides good value for money, as do the bars. If staying self catering the shop is incredibly cheap and well-stocked and the staff are v.friendly also.
Travel operator: Thomson
Recommended
19 years 4 months ago
Had a fantastic time at the luna the staff were very helpful nothing too much trouble, clean very safe for the children.
The pools were clean and the roof top pool was brilliant, a sun worshipers paradise as it gets the sun all day, they have everthing you might need at hand,including a well stocked mini market and internet access. Would go again.
The pools were clean and the roof top pool was brilliant, a sun worshipers paradise as it gets the sun all day, they have everthing you might need at hand,including a well stocked mini market and internet access. Would go again.
Travel operator: panorama
Recommended
19 years 4 months ago
Fully agree with all the comments about this complex. We booked a Superior Studio (air-conditioning, satellite TV etc), well worth doing if you are a couple.
This was our first visit to Malta and we shall certainly be going back.
The only possible drawback is the fact that all the apartments on the "land-view" side overlook a quite busy (at times) road. Without air-conditioning I suspect balcony doors would have to be left open at night, leading to some loss of sleep?
Other than this this complex is very highly recommended.
This was our first visit to Malta and we shall certainly be going back.
The only possible drawback is the fact that all the apartments on the "land-view" side overlook a quite busy (at times) road. Without air-conditioning I suspect balcony doors would have to be left open at night, leading to some loss of sleep?
Other than this this complex is very highly recommended.
Travel operator: Panorama
Recommended
19 years 4 months ago
This hotel is spotless well impressed even the 2 swimming pools are so clean and well kept. Food is good as well although we were self catering we ate a few times in the resturant with no complaints.
The hotel is a very short distance from the beach which is fab ideal for small children. The hotel staff were very friendly and reception staff were great 24hrs a day.The enterainment was ok a karaoke once a week, singers 2 times a week and it rained once they put a film on indoors in the evening.
I would return to the Luna but i would most definatly change my room we were put on the main road with country views, every morning at 6 there were heavy lorries passing it was so hot we had to have balcony door open.
We asked 3 times to be moved to another room but were ignored this i found to be the main fault.
If we return I would pay extra money and book an upgraded room with air conditioning and make sure its higher up with a sea view then it would be perfect.
The hotel is a very short distance from the beach which is fab ideal for small children. The hotel staff were very friendly and reception staff were great 24hrs a day.The enterainment was ok a karaoke once a week, singers 2 times a week and it rained once they put a film on indoors in the evening.
I would return to the Luna but i would most definatly change my room we were put on the main road with country views, every morning at 6 there were heavy lorries passing it was so hot we had to have balcony door open.
We asked 3 times to be moved to another room but were ignored this i found to be the main fault.
If we return I would pay extra money and book an upgraded room with air conditioning and make sure its higher up with a sea view then it would be perfect.
Travel operator: Thomson
Recommended
19 years 4 months ago
We spent 2 weeks in Luna Park in August, the conditions were like 3rd world in the 2 bed block at back of the hotel (facing the sea).
The apartment was filthy on arrival, torn and dirty bedding, the fridge was not working and only 1 ring on the cooker, we could not even make toast.
The entertainment was a joke, especially when the staff would clear away tables and chairs during singing or whatever was on.
Reception staff were very friendly but bar staff, and roof pool staff were not.
The apartment was filthy on arrival, torn and dirty bedding, the fridge was not working and only 1 ring on the cooker, we could not even make toast.
The entertainment was a joke, especially when the staff would clear away tables and chairs during singing or whatever was on.
Reception staff were very friendly but bar staff, and roof pool staff were not.
Travel operator: panorama
19 years 5 months ago
We went to the Luna last July with our 3 kids.
We were unsure about going incase it was not up to much but it was more than we expected the kids loved it( two teenagers).
It was lovely and clean all the maltesse people really friendly and helpful. Touts are a pest we did get roped into going but didnt take them on. Only wasted about two hours of our day but will know better this year.
Beach just down road from Luna buses great and cheap so is food and drink are going back this year.
We were unsure about going incase it was not up to much but it was more than we expected the kids loved it( two teenagers).
It was lovely and clean all the maltesse people really friendly and helpful. Touts are a pest we did get roped into going but didnt take them on. Only wasted about two hours of our day but will know better this year.
Beach just down road from Luna buses great and cheap so is food and drink are going back this year.
Travel operator: thompson
Recommended
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