15 Reviews
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Excellent5
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Very Good10
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Good0
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Average0
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 7 months ago
The hotel is very impressive the lobby is to be seen to be believed.The hotel staff keep the hotel spotless and are very friendly.
The restaurant is also impressive with a no smoking policy in the main area and a seperate smoking area. I must say whilst I was there I found the food mainly inedible I would get a plate full and have to leave it the meat is particulary badly cooked lucky there is plenty of fruit. I think they try to give you too much choice. The snack bar is open 24 hours.
The complimentary mini bar in the room is stocked with drinks and chocolate and replenished every day give the room boy a tip at the start of your stay.
The pools are all great and we always managed to get a sunbed even though the hotel was full and overflowing the hotel was offering free trips with accommodation to release rooms.
The hotel and its sister hotels offer plenty to do The air conditioner broke down twice but was fixed the next day.
Try the al a carte epecially the Chinese at the Hassienda its very good. There are lots of American and Canadians staying in the hotels.
Our room was near the sports pool which was very noisy during the day do they really have to play loud music all day? does anyone listen to it?
You will enjoy your stay at this hotel. Thomas Cook's service was poor and the flights left a lot to be desires 6 hour delay both ways and dumped at Gatwick with a aditional unplanned internal flight back to Manchester with another two hour delay didn't help us feel refreshed after our holiday
The restaurant is also impressive with a no smoking policy in the main area and a seperate smoking area. I must say whilst I was there I found the food mainly inedible I would get a plate full and have to leave it the meat is particulary badly cooked lucky there is plenty of fruit. I think they try to give you too much choice. The snack bar is open 24 hours.
The complimentary mini bar in the room is stocked with drinks and chocolate and replenished every day give the room boy a tip at the start of your stay.
The pools are all great and we always managed to get a sunbed even though the hotel was full and overflowing the hotel was offering free trips with accommodation to release rooms.
The hotel and its sister hotels offer plenty to do The air conditioner broke down twice but was fixed the next day.
Try the al a carte epecially the Chinese at the Hassienda its very good. There are lots of American and Canadians staying in the hotels.
Our room was near the sports pool which was very noisy during the day do they really have to play loud music all day? does anyone listen to it?
You will enjoy your stay at this hotel. Thomas Cook's service was poor and the flights left a lot to be desires 6 hour delay both ways and dumped at Gatwick with a aditional unplanned internal flight back to Manchester with another two hour delay didn't help us feel refreshed after our holiday
Travel operator: thomas cook
18 years 10 months ago
We stay January 14 to 21, 2006 at the Gran Bahia Principe Tulum.
The Hotel is very clean, and the cleaning staff do an excellent job keeping the rooms spotless.
The food in the buffet is good with lots of choices, and the a la carte's are very good, the best being the Don Pablo, just excellent.
The resort is located on the ocean, and is an 1 and half hour bus ride from the Cancun airport.
When staying at The Gran Bahia Principe Tulum Resort you have access to the sister properties, The Gran Bahia Principe Akumal, and The Gran Bahia Principe Coba. The Coba is the newest of the three resorts, big and beautiful, but we found the level of service not as good as at the Tulum--Coba is too new and staff not trained as well. There are shuttle buses that take you to all the resorts if you do not want to walk. You can use the facilities at all the resorts, and we were allowed to eat at the Tulum and the Coba.
The service at the Tulum was excellent and this is what impressed us so much. They really want you to return, and go out of their way to make sure you have a great experience at the resort.
There was all kinds of entertainment going on.
We never spent any time at the pool, as we prefer the beach, but every time we passed the pool area there was always some activity going on. At night the Akumal bar at the Tulum was great, and had a live band performing every night. The Theatre performance begins at 10 p.m., and this was good, but not up to the calibre we have experienced at other resorts. What was very good was the Mexican Fiesta held every Thursday evening at the Hacienda. This was excellent and I would recommend buying tickets for this event. They sell for 16 US dollars.
We would return to the Gran Bahia Principe Tulum.
The Hotel is very clean, and the cleaning staff do an excellent job keeping the rooms spotless.
The food in the buffet is good with lots of choices, and the a la carte's are very good, the best being the Don Pablo, just excellent.
The resort is located on the ocean, and is an 1 and half hour bus ride from the Cancun airport.
When staying at The Gran Bahia Principe Tulum Resort you have access to the sister properties, The Gran Bahia Principe Akumal, and The Gran Bahia Principe Coba. The Coba is the newest of the three resorts, big and beautiful, but we found the level of service not as good as at the Tulum--Coba is too new and staff not trained as well. There are shuttle buses that take you to all the resorts if you do not want to walk. You can use the facilities at all the resorts, and we were allowed to eat at the Tulum and the Coba.
The service at the Tulum was excellent and this is what impressed us so much. They really want you to return, and go out of their way to make sure you have a great experience at the resort.
There was all kinds of entertainment going on.
We never spent any time at the pool, as we prefer the beach, but every time we passed the pool area there was always some activity going on. At night the Akumal bar at the Tulum was great, and had a live band performing every night. The Theatre performance begins at 10 p.m., and this was good, but not up to the calibre we have experienced at other resorts. What was very good was the Mexican Fiesta held every Thursday evening at the Hacienda. This was excellent and I would recommend buying tickets for this event. They sell for 16 US dollars.
We would return to the Gran Bahia Principe Tulum.
Travel operator: Air Canada Vacations
Recommended
19 years 7 months ago
We were booked for 2 weeks at the Bahia Principe Tulum and because the hotel overbooked we were switched for the first week to the El Dorado Royale.
We were absolutely spoiled at both hotels. We had a 1 A.M. departure from the Bahia and thus had to check out of our rooms early.
They provided us with a courtesy room to use to shower and clean up before our departure. That room was disgusting and was not cleaned. It was as if a party was held there and no one cleaned up the empties etc. There were no clean towels. My husband and I showered on the beach as best we could and put on clean cloths in the public washroom.
Also we found that our luggage was stored under the stairs of the main lobby with the doors open to the public. No attendants were present. We felt that that was unsafe. No one knows what people could put in your baggage.
We brought that to the hotels attention and they said they would look into it, but nothing changed. Imagine what a scene that would cause at the airport if an illegal substance were found in your suitcase.
Anyway, I believe that those are 2 major issues that the hotel must recognize and deal with.
Like I said, everything else was great.
We were absolutely spoiled at both hotels. We had a 1 A.M. departure from the Bahia and thus had to check out of our rooms early.
They provided us with a courtesy room to use to shower and clean up before our departure. That room was disgusting and was not cleaned. It was as if a party was held there and no one cleaned up the empties etc. There were no clean towels. My husband and I showered on the beach as best we could and put on clean cloths in the public washroom.
Also we found that our luggage was stored under the stairs of the main lobby with the doors open to the public. No attendants were present. We felt that that was unsafe. No one knows what people could put in your baggage.
We brought that to the hotels attention and they said they would look into it, but nothing changed. Imagine what a scene that would cause at the airport if an illegal substance were found in your suitcase.
Anyway, I believe that those are 2 major issues that the hotel must recognize and deal with.
Like I said, everything else was great.
Travel operator: Signature
Recommended
21 years ago
We loved the Bahia, we were a party of 8 ranging in ages from 9 to 60, and there really was something to suit everyone.
Hotel rooms and public areas were spotless.
The food was really great. Buffets had a huge selection, however at breakfast and lunch we used to eat in the Grand Tortuga, rather than the main buffet restaurant, less queing up! My son loved the 24 hour snack bar as well, as did my hubby who used to sit and watch the sun come up drinking a glass of wine with his father in law most mornings!
The only downside that I could find was Mexico Airport, a nightmare with the constant bag searches, and the location of the Bahia is a little out of the way.
Hotel rooms and public areas were spotless.
The food was really great. Buffets had a huge selection, however at breakfast and lunch we used to eat in the Grand Tortuga, rather than the main buffet restaurant, less queing up! My son loved the 24 hour snack bar as well, as did my hubby who used to sit and watch the sun come up drinking a glass of wine with his father in law most mornings!
The only downside that I could find was Mexico Airport, a nightmare with the constant bag searches, and the location of the Bahia is a little out of the way.
Travel operator: Airtours
Recommended
21 years 5 months ago
I stayed at the Bahia Principe in the Mayan Riviera.
I found the all inclusive board basis better than was advertised. Although it said that only local drinks were included we found that a wide range of international drinks were also available at no extra charge.
The food was good and due to the amount of restaurants even though we stayed for two weeks the food did not become boring.
The staff were very friendly although I did sometimes find it was difficult to get served at the beach bar due to the queues! The bonus was several drinks such as wine beer and cocktails were available on a self service basis and so you could still get a drink if you couldn't be bothered to queue.
All in all I was impressed with the hotel. The small inconveniences were very small and I think you would have to be very fussy to let that ruin your holiday. For example the little buses that take you around the complex were not as regular as you would like and we always seemed to just miss one but it wasn't that far to walk. Also the entertainment was varied but I preferred to walk along the beach at night so I found the entertainment an advantage as my husband and I basically had the beach to ourselves!
I would recommend the hotel and would return.
I found the staff friendly and courteous.
The food was good and the beach at the sister hotel was great for snorkeling or just relaxing.
The rooms were clean and the mini bar regularly stocked.
The location was also good as we found ourselves very near most of the touristy things we wanted to do and the information readily available.
If you want to do a Caribbean break at a good price I can thoroughly recommend it.
I found the all inclusive board basis better than was advertised. Although it said that only local drinks were included we found that a wide range of international drinks were also available at no extra charge.
The food was good and due to the amount of restaurants even though we stayed for two weeks the food did not become boring.
The staff were very friendly although I did sometimes find it was difficult to get served at the beach bar due to the queues! The bonus was several drinks such as wine beer and cocktails were available on a self service basis and so you could still get a drink if you couldn't be bothered to queue.
All in all I was impressed with the hotel. The small inconveniences were very small and I think you would have to be very fussy to let that ruin your holiday. For example the little buses that take you around the complex were not as regular as you would like and we always seemed to just miss one but it wasn't that far to walk. Also the entertainment was varied but I preferred to walk along the beach at night so I found the entertainment an advantage as my husband and I basically had the beach to ourselves!
I would recommend the hotel and would return.
I found the staff friendly and courteous.
The food was good and the beach at the sister hotel was great for snorkeling or just relaxing.
The rooms were clean and the mini bar regularly stocked.
The location was also good as we found ourselves very near most of the touristy things we wanted to do and the information readily available.
If you want to do a Caribbean break at a good price I can thoroughly recommend it.
Travel operator: air tours
Recommended
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