I liked the hotel for its beautiful grounds and the way the rooms were set out, these were in small blocks which gave the impression of complete privacy, and the verandahs are staggered so as to give more privacy.

Some rooms have the lazy river and a small plunge pool to each room which looked very nice.

All around the resort there are four poster beds draped with muslin and on the beach aswell, also around the main pool. there are also lots of single and double hammocks set under the palms for shade.

A very clean hotel with a small reception but plenty of people there if you need help.

I have to say that the rooms are very damp and our clothes always felt damp,as did the bed which is one of the reasons I would not return.

We found out on the second week that you can put the air conditioning on a "dry" mode, which did help.

The trouble is the humidity is so high that we could never have the doors open as all the glass was covered with moisture in seconds, and the floor was swimming within minutes, very dangerous as it made it so slippy.
All this is a pity as the rooms are really nice, albeit a little on the dark side.

There is a laundry service but when I looked at the cost, well, forget it and take your handwash stuff !

The room service is excellent and all part of the package, even the mini bar, which is most unusual.

There are several restaurants and we found the food to be excellent and very much styled in the gourmet mould so beautifully presented and unusual dressings which were lovely.

We didnt ever have to wait more than 10 minutes for a table and the waiter service was first class.

A word of warning with regard to the wine list which is always offered at dinner, the wine is extremely expensive, i paid 55 usd for a Rosemount Reisling !!!

so think before you order. The house wine is ok but iI just stuck to spirits, which again are included and made very well, especially the Margueritas !

As for the location,well there is nowhere to walk to and i was very dissappointed with Playa Del Carmen. However if you do want to go shopping to this town, go with Lomas Travel as it was only 12 usd each for the round trip and you get 3 hours to shop.

You will find Lomas in the room next to reception along with the other operators.

However if there are 4 of you it can work out better to get a taxi, and you should pay no more than 20 usd one way, but agree the price first !

Apparently there are some really good restaurants in town should you fancy a meal out.
I could not fault the staff, and did not feel obliged to tip all the time.

The things I found difficult was that an awful lot of people from over the border in the States were extremely rude to the staff, and I mean to the point of being quite racist, they were also very loud and attention seeking all of the time.

And you had to be up pretty early to get the beds and sunbeds to beat the Americans !

The system the hotel has regarding the pools is that the staff put rolled up towels on every bed around all the pools, if the towel is laid out it means that bed is taken, and it works very well.

As to why i would not return, is more to do with it definitely being totally geared to couples and also because of the damp rooms. And I realise now that actually Europe suits me better, but I wouldnt say "dont go", as we all expect different things.

If I have missed anything I will put it in the Caribbean Forum.

We found our hotel room was quite clean, the staff were excellent and friendly throughout our stay although the food choice did get limited towards the end of the holiday.

Our major concern was that the maid constantly left the balcony door open after she had cleaned, we reported this to hotel staff but they did nothing.

A souvenir item we had purchased went missing from our room towards the end of the holiday. This was reported to security but nothing came of it. We would not recommend this hotel!

we stayed for 10 days in September 2007 for our honeymoon and were impressed as soon as we open the door to our apartment, it was spacious , clean airy and cool, which is exactly what we needed after nearly 12 hours traveling, The El Dorado seaside Suite wsa just what we were looking for, and the little touches such as chocolates on the bed, towel sculptures all gave it that special feeling.
The grounds were well kept , beach clean, and staff very friendly, food was excellent, the likes of which you would find for a lot of money in Michelin star restaurants in London, Vida was a favourite of mine nad my wife.Only disapoint ment was the entertainment , alot of effort by staff, but not a good end result.
We have recoomend this resort to friends,and when we have time will return for another relaxing holiday.

We stayed for two weeks on our honeymoon. Got a free upgrade on room and honeymoon package thanks to travel agents hard work!.
The whole holiday experience was made so easy by friendly, helpful staff.
We would recomend this hotel to any couple looking for a quiet, romantic getaway.
Honestly....this is the BEST hotel we have ever stayed in!!!

This is possibly the worst hotel I have ever stayed in. They claimed that it was a 4*+ but the food was re-heated and mostly horrible.

We had the dirtiest rug in our room which was never cleaned despite regular requests.

the room was damp and all our clothes smelled and I had to wash everything on our return. Other guests reported mice in their rooms.

We witnessed the bar staff rinsing dirty glasses under a tap and re-using.

The staff were run off their feet so your requests were ignored or forgotten. Despite this the staff were friendly and everyone greeted you.

Poor choice of meals on the menus and you soon get bored of the food.

There are no bikes available as the brochure claims and if you want to get out and about it will cost you

We stayed at the El Dorada Seaside Suites for two weeks in January.

Hotel rooms are beautiful and very clean. All the rooms have their own jacuzzi.

The room was kept very clean with plenty of clean towels every day and the towels made up into swans and different animals which was very nice.

The mini bar was stocked daily with lots of beer,plenty of bottled water and soft drinks.The food was great(not large portions)but as many courses as you want, also you can order room service 24 hours a day(at no extra charge).The only problem is when you first arrive you can only get booked in for dinner either really early or 8.30 to 9.00 which didn't bother us are we just had a late lunch as when we are on holiday whats the rush.

The staff are great everyone of them will say hello and smile and are very helpful.

Entertainment was also varied and very good.