5 Reviews
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Excellent0
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Very Good3
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Good1
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Average1
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Poor0
Review Overview
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Cleanliness
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Food
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Service
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9 years 1 month ago
I recently had a two week holiday at The Regency Palace Hotel in Madeira. The hotel was rated 5 star locally and 4star plus by Saga. The position of the hotel and outside areas were very nice, but that was where it ended. The hotel itself was very tired and shabby. Stained carpets and worn out furniture. Not enough staff and not of a 5 star rating. Food was mediocre. A representative who was disinterested and unhelpful. My room was rarely cleaned and in fact the bathroom floor was never cleaned during my 2 week stay. The bathroom was infested with ant like creatures. I definitely would not stay there again.
Travel operator: Saga
Hotel tip: A higher floor for a good view
19 years 10 months ago
We were pleasantly surprised on our arrival at the large splendid Marble reception with porter waiting to transport our luggage.
The accommodation was excellent overlooking the trees and large ponds with a plentiful supply of gorgeous Koi.
The food at the Hotel was very nice and all staff exceptionally pleasant and helpful.
Unfortunately the weather wasn't the best but we always found lots to do and enjoyed several walks into town along the coastline, sampling different sea food restaurants each time.
The fact that we were a slight distance from Town appealed to us, but the courtesy bus was always available if you prefer Town life.The only down side, which wasn't that bad, was the entertainment, or lack of it. Having the pianist in the bar every night.
We thoroughly enjoyed our holiday and would not hesitate to return.
The accommodation was excellent overlooking the trees and large ponds with a plentiful supply of gorgeous Koi.
The food at the Hotel was very nice and all staff exceptionally pleasant and helpful.
Unfortunately the weather wasn't the best but we always found lots to do and enjoyed several walks into town along the coastline, sampling different sea food restaurants each time.
The fact that we were a slight distance from Town appealed to us, but the courtesy bus was always available if you prefer Town life.The only down side, which wasn't that bad, was the entertainment, or lack of it. Having the pianist in the bar every night.
We thoroughly enjoyed our holiday and would not hesitate to return.
Travel operator: RCI
Recommended
20 years ago
A first class hotel clearly well managed with excellent courteous and efficient staff throughout.
Immaculately clean in all areas.
All food excellent, well prepared and nicely served.
Without doubt our visit was enhanced by the extraordinary wonderful assistance and guidance from the SAGA representative, Mrs. Maria Manuela G. Sa Fontinha - a perfect hostess.
Immaculately clean in all areas.
All food excellent, well prepared and nicely served.
Without doubt our visit was enhanced by the extraordinary wonderful assistance and guidance from the SAGA representative, Mrs. Maria Manuela G. Sa Fontinha - a perfect hostess.
Travel operator: Saga
Recommended
20 years 2 months ago
Although billed as a 5 star, I think it is now past its prime - having been open for about 5 years, it has been overtaken by other newer hotels in the resort.
We were there on a timeshare exchange. We booked in on Monday and found that our room overlooked a building site (new hotel next door), the air conditioning plant and the bottle store. When we asked about moving the next morning, we were told they would see what they could do and that afternoon we were moved to the opposite side. This was fine. The room itself was a 2-bed room with kitchen / living room. Each bedroom was en suite and the room was of good quality.
There is a gas-bottling plant at the bottomn of the cliff upon which the hotel sits. This can create noise and a strong smell of petrol/gas depending which way the wind is blowing. It was possible to avoid most of the noise and smell by using a particular side of the pool area.
The hotel also has an indoor pool along with gym, sauna, jacuzzi etc so there were things to do when it was cloudy or in the early evening when the sun had gone in. There were also 2 outdoor pools - one heated, tennis court, pool table, table tennis etc.
Food - we were self catering so did not eat in the hotel. There was a daily themed buffet each evening which cost 33 Euros a head - a good meal for 3 with wine etc usually cost us about 50-60 Euros in the Funchal restaurants.
Entertainment - don't know, didn't stay in to find out. But, the resident pianinst was apparently the composer (?) of the Birdie Song.
We were there on a timeshare exchange. We booked in on Monday and found that our room overlooked a building site (new hotel next door), the air conditioning plant and the bottle store. When we asked about moving the next morning, we were told they would see what they could do and that afternoon we were moved to the opposite side. This was fine. The room itself was a 2-bed room with kitchen / living room. Each bedroom was en suite and the room was of good quality.
There is a gas-bottling plant at the bottomn of the cliff upon which the hotel sits. This can create noise and a strong smell of petrol/gas depending which way the wind is blowing. It was possible to avoid most of the noise and smell by using a particular side of the pool area.
The hotel also has an indoor pool along with gym, sauna, jacuzzi etc so there were things to do when it was cloudy or in the early evening when the sun had gone in. There were also 2 outdoor pools - one heated, tennis court, pool table, table tennis etc.
Food - we were self catering so did not eat in the hotel. There was a daily themed buffet each evening which cost 33 Euros a head - a good meal for 3 with wine etc usually cost us about 50-60 Euros in the Funchal restaurants.
Entertainment - don't know, didn't stay in to find out. But, the resident pianinst was apparently the composer (?) of the Birdie Song.
Travel operator: DIY
Recommended
20 years 2 months ago
Madeira Palacio Hotel - Advertised as 5 star but would give it a 4 star rating. Breakfast the same every day and it was hard work building a rapport with the staff.
Health Spa very good with steam room & modern jacuzzi. Very clean and had to use swim hats(very attractive!).
The hotel is an hours walk from the main town with places to stop for coffee or beer on the way.
Madeira Shopping very well done with bowling, cinema, shops and fast food restaurants. North Coast beautiful as well as the East. Vertigo could be an issue with steep mountainous coach trips!!
Madeira Wine and honey cake very tasty. Lots of fresh fish restaurants and Scabbard is their delicacy. Bit like cod.
Casino is more like an amusement arcade, no croupiers.
All in all though a fantastic holiday.
Health Spa very good with steam room & modern jacuzzi. Very clean and had to use swim hats(very attractive!).
The hotel is an hours walk from the main town with places to stop for coffee or beer on the way.
Madeira Shopping very well done with bowling, cinema, shops and fast food restaurants. North Coast beautiful as well as the East. Vertigo could be an issue with steep mountainous coach trips!!
Madeira Wine and honey cake very tasty. Lots of fresh fish restaurants and Scabbard is their delicacy. Bit like cod.
Casino is more like an amusement arcade, no croupiers.
All in all though a fantastic holiday.
Travel operator: Sovereign
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