37 Reviews
Traveller Rating
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Excellent15
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Very Good14
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Good6
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Average0
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The hotel in itself was clean, and the food was okay. But on the second week, or seventh day of our holiday, one of our party (Paul) developed Bacterial Pneumonia. The hotel staff and Thompson rep were quick to tell us that this must have been a virus we had brought with us from the UK, but upon returning to the UK following a 2 week hospitalisation at the Polyclinica in Miramar, we have been told that Bacterial Pneumonia has a 4 day incubation period, and that the main source for contracting the bacteria which caused the pneumonia is from Swimming Pools.
The pool at the Rocamarina Hotel is the only pool used by Paul. It is now 2 weeks since he returned from Majorca to the UK, and his illness has now progressed to Pneumonia and Pleurisy. He is extremely ill constantly being readmitted to Hospital. The main gripe we have is that nobody at the Hotel would accept responsibility for this situation, and no checks were carried out at the hotel to determine if the bacteria had come from the pool.
We will NOT be returning to the Rocamarina hotel. This illness has left Paul's family with no source of income as he was self employed, and we have been told that it will be at least 6 months before he is able to work again as he did before our Holiday at the Rocamarina, Majorca.
Travel operator: Thompson
The food at the Rocamarina is of a very high standard compared to other hotels. We also go to the hotels tennis court restaurant which has excellent local produce and extremely friendly staff.
The location is perfect, just a minutes walk from a lovely little beach, 10 minutes walk from the wonderful marina with many restaurants and bars and 5 minutes in a taxi to the main resort.
Yes it goes without saying that if you do want to sunbath around the pool area then yes you will need to get down there early to avoid the rush however, there is plenty of room to sunbath in the gardens.
The staff here go out of their way to make sure you have a great time.
We are in our 20's and a few people wondered why we chose a Thomson Gold hotel because they saw it as being for the over 40's but we too like the option of no children and somewhere you can just sit back and relax.
We met some great friends and we will continue to return to this fabulous place.
Travel operator: Thomson Gold
We were on the ground floor and our balcony looked over the gardens.
The hotel food was excellent, great choices at every meal.
Staff in dining room were always smiling pleasant and helpful.
Before we arrived we thought we would travel into Cala d'or in the evenings and worried that the hotel was too far out. We only left the hotel once and wondered what we were doing as everything we needed for a lovely relaxing stay was available at the hote.l
The swimming pool was perfect very clean.. We had read reports of shortage of sunbeds and about the queueing in the morning. We joined in and all the guests made a joke out of it we always got a bed near the pool.
The entertainment during the day, water polo bowls etc were great fun and we got to know other people very quickly as we all joined in. In the evening the entertainment was very good only one night was a bit disappointing but it was very impressive.
We had to cut our holiday short as our first grandson was born very early weighing only 1lb 6ozs and we had to get home. This is were the hotel staff and our reps Liz and Phil came into their own. We will never forget the kindness of the hotel staff even in the dining room the Head Waiter spoke to us and said if there was anything he or his staff could do we only had to say. The receptionist kept changing our notes for coin for the phone a lot of coin. The reps took all the pressure of us in arranging our travel home. We look forward to going back very much and have recommended it to friends.
We found it all perfect
Travel operator: THOMPSON
Check your rooms for any damage and report it however minor, as you will be accused of causing said damage, and then asked to pay for the repair.
Part of our group who refused to pay for damage to a table that was there on their arrival and were banned from the dining room for the last three days of our holiday and also had no room service. The couple are partially disabled and suffer with diabetes to be deprived of these amenities was totally inhuman.
The hotel manager hovered in the restaurant rearranging the serving tongs, and supervising the invariably tepid food.
The entertainment during the day was good and well organized and during the evenings was above average bearing in mind that we were at the end of the season.
The pool was down steps and the hotel generally not very elderly friendly.
Travel operator: Thomsons
The hotel was lovely, rooms very clean and there was plenty of choice for the food. I really enjoyed this holiday.
Me and my husband liked going down to the Rocamarina's tennis courts pool which is even more peaceful with a lovely pool side restaurant.
My only complaints about this holiday is the entertainment which doesnt really suit everyone and the lack of safety - please avoid the stairs leading down to the toilets in the main part of the hotel as on the last night of our holiday I slipped on them and broke my ankle really badly.
I would still go back there though!
Travel operator: Thomsons
The Hotel was in a super location. The staff and management have got the service exactly right. A warm friendly atmosphere from start to finish. one of the cleanest Hotels (of many) in which we have staid. The food was also to a very high standard indeed and well varied. As for the Girls on the entertainment side. They were great and "Sorry" but we do NOT agree that they only talk to certain people. They worked dam hard for EVERYONE all week long and were great at involving theselves with those who wanted to join in the games and have fun and leaving those that didn't to get on with there own thing. So 10/10 Girls for getting the right mix. And Sarah... Your smile is addictive.
The resident bands were a good standard, althouhgh a wee bit on the boring side. Having said that looking at previouse comments on this forum. If they have been repeatedly moaned at for "being too loud to talk over"....come on folks it's live entertainment for dancing and ejoying yourselves to. NOT background music. There are plenty of other bars, inside and out to have cosy chats in. there is even a quite pool and restaurant on the tennis court side for those who want that type of thing.
If we had to gripe, and we don't really want to. The only thing we fell Thomson should look at on a Gold Holiday is perhaps a few more Top line (Known) cabaret acts, rather than just one late one. And also.....there is no also. We had a great time. some real lauhgs (the marathon Jenga game) Made some smashing new friends and we have already booked again for next August and are confidently taking some family members with us. Our last word on this is: If you do not enjoy youselves at this Hotel, then you only have yourelves to blame" G & J
Travel operator: Thomson
The food in the restaurant can be described as "bland" with not many choices of local quisine.
The space a round the pool is not very big. Even though you were told there was rules about not saving sunbeds with towels no one seemed to police it!
The manageress did not seem very polite and seemed to have this obbession of "hovering" around the buffet at meal times
Travel operator: Thomson
Loads of activities to do and the reps said they would only be at the hotel during certain times but they always seemed to be there to help us. The staff were very friendly and all spoke english and were always only to pleased to help us.
The food was great always lots of variety and very fresh and the restaurant staff again were always only to pleased to help.
While out there we met some hilarious English people to spend some time with enjoying the activities. Most of them we met visit the same hotel twice a year something I am thinking of doing myself with Karen. Well worth the visit.
Travel operator: Thomson
Travel operator: Thomson Gold
Must say there is poor access for wheelchairs.
Travel operator: Thompsons
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