93 Reviews
Traveller Rating
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Excellent28
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Very Good36
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Good15
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Average11
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Food was of a good standard. The pina coladas went down a treat!
The swimming pool was of excellent standard and was cleaned twice a day, we wish we could of stayed longer. Enjoyed by all (adults and kids).
The beach was a stones throw away and was lovely as we could hear the waves whilst sitting on our balcony in the late evening. You could also still see your feet when the water was upto your neck!! Not like Swansea Bay!! There was always a space on the beach to plonk yourself down and catch the rays on the lovely clean sand!
The hotel staff in general were very helpful and efficient, spoke very good english and always willing to help.
Travel operator: first choice
The complex was nicely contained with two blocks of apartments opposite each other, with the kids club and play area at one end, and the swimming pools at the other. This made it a safe environment for the kids. We went outside the school holidays so there was enough space around the pools, but suspect that this would not be the case in July or August.
The First Choice kids club reps, Sarah and Zoe, were very good and provided a good variety of activities.
The restaurant and bar staff were all excellent, spoke very good English and were great with the kids, especially Emilio. Special mention must be made about Alberto, the one-man entertainment team. He was there every day organising poolside games (shooting, archery, killer darts, water-polo, ...) and every evening he hosted the kids disco, followed by a variety of themed events that involved many of the adults and kids.
Travel operator: First Choice
Travel operator: First Choice
Staff are excellent, accommodation clean and functional.
I agree with the comments regarding the kitchen, it is very basic, but is ok for its use.
Travel operator: first choice
All the staff but especially the reception and cleaning staff were fantastic. The entertainments organisers energy and enthusiasm was astounding.
the apartments were clean and basic but fine for our needs.
The pools were fantastic and clean although we learned very quickly to set the alarm for 7am to ensure we got a sunbed.
The location was very quiet although the bus service was great and we were given lots of advice on places to visit by the hotel staff
i would definitely recomend this hotel to families of all sizes and ages and would love to return to menorca and these appartments with the kids
Travel operator: first choice
The restaurant was good, not alot of variety but reasonably priced. We ate at the commercial centre a few nights and really enjoyed it.
The hotel staff were all really friendly apart from one of the reception staff. The kids reps- sarah and zoe were fantastic and my children loved them.
The kids club itself is a bit warm but is a really safe environment for the kids to play in.
Travel operator: First Choice
We found the apartment large enough to cater for us all and very clean.Plenty of fresh towels and clean linen throughout our stay.
Staff very helpfull and friendly.
Emilio(ow! who's bad)the main man in the restaurant, great with the kids.
Lucas & Alex also very good.
Tony & Carl very good too.
Entertainment:Excellent
Alberto & Adri(our main reason to return)made our stay most enjoyable with exceptional entertainment for both the kids & the adults.
Downside; Not enough staff in both bar & restaurant to cater for the large amount of clientele.
Travel operator: Falcon
Travel operator: Monarch
The apartments are shabby and outdated and badly in need of serious cleaning - the quick swipe with a damp cloth and a water spray is insufficient!
The management of the complex issue a series of rules which include no towelling of sunbeds, no diving into the pool, no glassware or crockery to be used near the pool area, no adults or inflatables on the water slide - all of which are totally ignored by everyone - child and adult!
The site is in no way at all managed or policed by the complex management. In support of this, during our 14 night stay we never witnessed any member of the management in attendance in the pool areas - we did not have children with us but did notice some of the smaller children being hurt by the unsupervised antics of the virtually adult (at least in size) children!
The bar and restaurant areas are highly confused and it is unclear what is bar and what is restaurant. Add to this the extremely slow and poor service and mediocre food. During our stay local youths used the pool area regularly and also lower apartments suffered theft of towels and clothes - dismissed by the complex management as "high spirits" by local youths - I would have thought theft is theft.
The staff were without exception pleasant but non-effective and you could do better for your money elsewhere - we did not join the great sunbed race but did speak to other people whose holiday was absolutely ruined by this!
We did not have an unpleasant holiday, but these observations were clear. We also noticed a dissatisfied person taking photographs of offending items prior to his departure!
Travel operator: First Choice
Travel operator: first choice
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