18 Reviews
Traveller Rating
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Excellent1
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Very Good8
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Good6
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Average2
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
when we returned we asked if we could move as we did not feel safe in there the chap behind reception said you move hotel or room so we asked for hotel seens thay had 3 other sister hotels, we were told to just ok it with our rep who was very unhelpful and stated we had to pay 110 euro each to be transfered to which we replied in tears we have no money do you not understand we have been robbed out of the safety deposit box of all our money and cards,we were still told IF YOU WISH TO MOVE YOU HAVE TO PAY 110 euro.so the best he cud do is try move us rooms within the hotel but its imposible to do it until tomorrow.so we explained the guy behind reception said it was ok so the rep walked over with us and the reception guy said 'move hotel' out rep replied no i av told em if they move hotel they have to pay the reception guy looked shocked, but said they had a room we could swap to then and asked us to check the room before to see if it was ok. My friend was destraught and ran off to the reception toilet crying as i followed i could here the rep talkin to the reception guy saying no i have told them they need to pay!!!!!!
we took the key and looked at the room but whilst we were there we both cried and still did not feel safe.so we decided to ring the tompson helpline who were really helpfull and said they would see what they could do and ring us back.
they did ring back and advised us we needed to speak to a 'certain' rep and if he could not sort it there boss would be in at 3.15 and he would definately sort the move out for us.
we spoke to the 'certain' who said he could not get through to reservations to move us but would keep trying and we were to go down in an hour and see how he got on. we were so grateful.
when we went down he said it was still constantly engaged and so to go back down again in another hour to which we replied well we need to cum back down and see the other chap at 3.15 to which he did not want us to see him and said he is sorting it and he will sort everythin with this guy jus come down in an hour. we did then feel like we were being fobbed off and said You will def sort this you arent jus fobbin us off are you.
we went down again and again was told come back later to which we were in total dispare thinkin nothin was guna happen and started crying again we made a scene in reception which they did not like as everyone who walked past was asking what was wrong and were so shocked.
we had not eaten all day and were so scared it was unbeleavable.
we eventually got a transer after so much tooin and frooin. we were moved to the sahara which was the family only hotel.whilst moving our cases we spoke to another guest in reception at the sahara who said we were the 4th he had now herd of as 3 were done in there hotel.
we ended up tryin to sleep with everythin up against the door and things piled infront of the patio windows incase anyone tried to get in again whilst we were in.we had less than three hours sleep a night jumpin at every noise we herd. we had to survive on 10 euros a day each to cover food and water. it totaly ruined out hol and we cannot believe the staff in the hotel and reps were not bothered at all.
Travel operator: thomson
Travel operator: Thomson
Travel operator: First Choice
Travel operator: Thomson
Travel operator: Thompson
Reps claimed we were not part of their group because their paperwork was a mess. Only after 40 minutes and asking them to write that down on our complaint form did they accept we were part of their holiday group but still they were disinclined to help.
After 3 nights had to decamp to sleep with my 20 year old daughter and her 2 flat mates who knew how to come in at 5.0 in the morning quietly and how to use a bathroom properly!
This hotel reminded me of a badly run butlins in the sun.
Not for anyone expecting normal standards of decency, sleep or comfort.
Travel operator: thomson
Pool was lovely nice and spacious can chuck a ball around sound in it. This place reminded me of a borstal ran by inmates. magaluf was nice and sunny but a bit of a dump bcm 4 eva.
win or lose its on the booze
Travel operator: Thompson
Just around the corner from the ever famous BCM's and only 5 minuted walk to the main strip, days around the pool where very lively and high spirited and the best bit if you wake up with a hangover, which you probably will if your in Magaluf.
Tom Browns restaraunt is just down the road and they serve the best english breakfasts from as little as 2.75 euros.
Magaluf is the place to be I went last year. and I've been this year. Im going again this year and Im goin every other year until I cant party anymore.
Travel operator: thomson
The pool looked good and clean, but do be aware it is shallow all around, we did witness an accident, where a young lad cracked his skull, by diving into what you think is the deep end. But there is no DEEP END!!!
The rooms were cleaned regularly, the hotel staff very helpful. The shop was very cheap, and did have most of all that you need.
The entertainment tried to cater for everyone but with all the clubs, they had no chance. It was in a good location, and I would recommend this hotel to groups of people looking for fun in the sun.
Travel operator: thomson
Didn't really eat at the hotel itself as there were so many other places to dine - however we did try the pizza place at the hotel which was very nice!
The location of the hotel was ideal as it was quiet but not too far away from the beach and the bars and shops.
Hotel staff seemed pleasant enough. Entertainment at the hotel was a bit dodgy but this wasn't an issue because there is so much to see and do outside the hotel.
There are plenty of bars and places to eat and shop. There is a supermarket joined to the hotel which we found cheap and offered a good choice of essentials.
We would visit this hotel again and at the same time of year. We didn't experience any problems with noise or anti-social behaviour.
Some of the other reviews on this site worried us but soon as we got there we had an excellent holiday.
Travel operator: thompson
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