49 Reviews
Traveller Rating
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Excellent26
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Very Good15
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Good7
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Average1
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 3 months ago
We stayed at the Paradise Apartments last year and could not wait to return this year. I must say that we were slightly disappointed. On arrival to our room, I have to say that it was filthy. The floor had not been mopped in a long time. We also requested for a cot which was there. However, when I checked the cot there was dirty toast under the mattress and also a dirty old toothbrush!. The door of the freezer was missing. However, I must say that we did report this to our Rep and we did receive a brand new fridge/freezer the next day. The maid did come in and change the beds and the towels on a regular basis but the room was never cleaned, dont think that the floor saw water for two weeks!
Trying to get a sun bed was better this year. You could still get one at 9.00am , where as last year you had to be up at 6.30am, so that was an improvement.
The bar staff were very very slow and also miserable. In all fairness to them they do work all day and night but there just does not seem to be enough of them. We did not eat by the pool or in the restaurant. We ate out every night.. La Fontana especially good and El Pato. The night enteratinment was not as good this year. OUr children did enjoy the childrens disco but that did seem to be empty most nights.. The Entertainment staff do work so hard trying to get the children involved in the daytime activities and the disco. There are daytime activities for the adults too, if you wish to join in.
I must add that the reception staff were lovely and always willing to help...
Trying to get a sun bed was better this year. You could still get one at 9.00am , where as last year you had to be up at 6.30am, so that was an improvement.
The bar staff were very very slow and also miserable. In all fairness to them they do work all day and night but there just does not seem to be enough of them. We did not eat by the pool or in the restaurant. We ate out every night.. La Fontana especially good and El Pato. The night enteratinment was not as good this year. OUr children did enjoy the childrens disco but that did seem to be empty most nights.. The Entertainment staff do work so hard trying to get the children involved in the daytime activities and the disco. There are daytime activities for the adults too, if you wish to join in.
I must add that the reception staff were lovely and always willing to help...
Travel operator: Direct Holidays
Recommended
18 years 3 months ago
We arrived at the Hotel early evening expecting the entertainment area to be full as we passed through.
It was almost empty with no atmosphere at all and remained like this for the 2 weeks of our stay. We unpacked and on first impressions were pleased with our room, spacious with a nice balcony.
We ate for only 2 nights in the Hotel as we found the food to be of poor quality (like school dinners) and little choice.
The rest of our holiday we ate out in the restaurants around the harbour 2 of which were good. As our holiday went on we noticed our room was not been cleaned to the standard it should have and are sure the floors never had a clean the whole time we were there.
We had to go from Wednesday to Saturday without clean towels but on Friday we requested more towels and got them. Friday is change over day so the maids do not normally clean, therefore no clean towels.
The poolside bar was extremely busy at all times and needed more staff to cope with this. An overall view of this Hotel is that it has the facilities of a 4* but is on a budget and understaffed.
There are also areas of this Hotel which need updating and maintaining e.g rooms and grounds around the pool. The location is first class with immediate access to the marina for eating etc.
We will not return to this accommodation again but enjoyed our stay in this resort and loved spending time with our relatives who we went with.
It was almost empty with no atmosphere at all and remained like this for the 2 weeks of our stay. We unpacked and on first impressions were pleased with our room, spacious with a nice balcony.
We ate for only 2 nights in the Hotel as we found the food to be of poor quality (like school dinners) and little choice.
The rest of our holiday we ate out in the restaurants around the harbour 2 of which were good. As our holiday went on we noticed our room was not been cleaned to the standard it should have and are sure the floors never had a clean the whole time we were there.
We had to go from Wednesday to Saturday without clean towels but on Friday we requested more towels and got them. Friday is change over day so the maids do not normally clean, therefore no clean towels.
The poolside bar was extremely busy at all times and needed more staff to cope with this. An overall view of this Hotel is that it has the facilities of a 4* but is on a budget and understaffed.
There are also areas of this Hotel which need updating and maintaining e.g rooms and grounds around the pool. The location is first class with immediate access to the marina for eating etc.
We will not return to this accommodation again but enjoyed our stay in this resort and loved spending time with our relatives who we went with.
Travel operator: Airtours
18 years 3 months ago
Just returned having had a fantastic holiday. We found the cleanliness of the hotel was of a good standard the rooms were cleaned and towels changed every other day. The size of the room was spacious with good views over looking the mini golf course.
The gardens were well maintained and watered daily.
The restaurant was excellent value, buffet style all you can eat. It was well worth the money, 30 euros for a family of four.
All staff were friendly, worked hard and always helpful. The entertainment staff were excellent and really made our holiday. The evening entertainment was also good and the professional acts well worth watching in particular the tribute to 'Robbie Williams'. The kids really loved it and want to return next year!
The gardens were well maintained and watered daily.
The restaurant was excellent value, buffet style all you can eat. It was well worth the money, 30 euros for a family of four.
All staff were friendly, worked hard and always helpful. The entertainment staff were excellent and really made our holiday. The evening entertainment was also good and the professional acts well worth watching in particular the tribute to 'Robbie Williams'. The kids really loved it and want to return next year!
Travel operator: First choice
Recommended
18 years 3 months ago
We stayed for two weeks in a two bedroom apartment, on the ground floor overlooking the top swimming pool.
Apartment was very spacious, plenty of wardrobe space and comfy beds. It had two bathrooms, one very small, but handy to have. We had ants in the apartment every day, but only a few at a time. Reception gave us some spray and this helped, it wasn't a problem.
Room cleaned every other day (but not the floors), towels changed every other day, and sheets twice each week. Often no hot water when you wanted a shower, bath or to wash up, which was annoying. Overall the apartment was a little on the gloomy side.
There are two swimming pools,and a childrens pool. We used the top one as it was quieter and handy for our apartment. Our nine year old spent hours and hours in the pool, she loved it. Plenty of sunbeds available.
We used the outdoor restaurant at lunch time some days, and this was good, quick service even though they were busy and only one person serving most of the time.
Plenty of entertainment in the evening, although bar too smoky for us, but you could sit outside and still hear the music. Didn't go on too late, always finished by midnight.
Our nine year old daughter joined the Direct Holidays childrens club, which she enjoyed, and was able to pick which sessions she wanted to attend as they advertised them in advance.
Reception had three computers where you could pay to use the internet, our fourteen year daughter old used these most days and this kept her happy to keep in touch with her friends at home.
Small supermarket on site next to reception, very useful and reasonably priced.
Overall the complex is in a brilliant location, near the marina and about 6/7 minute walk to the beach. Everthing you need is close by, but it's not noisy.
Felt very safe there, and happy for our girls to walk about without us.
Enjoyed our stay there very much.
Apartment was very spacious, plenty of wardrobe space and comfy beds. It had two bathrooms, one very small, but handy to have. We had ants in the apartment every day, but only a few at a time. Reception gave us some spray and this helped, it wasn't a problem.
Room cleaned every other day (but not the floors), towels changed every other day, and sheets twice each week. Often no hot water when you wanted a shower, bath or to wash up, which was annoying. Overall the apartment was a little on the gloomy side.
There are two swimming pools,and a childrens pool. We used the top one as it was quieter and handy for our apartment. Our nine year old spent hours and hours in the pool, she loved it. Plenty of sunbeds available.
We used the outdoor restaurant at lunch time some days, and this was good, quick service even though they were busy and only one person serving most of the time.
Plenty of entertainment in the evening, although bar too smoky for us, but you could sit outside and still hear the music. Didn't go on too late, always finished by midnight.
Our nine year old daughter joined the Direct Holidays childrens club, which she enjoyed, and was able to pick which sessions she wanted to attend as they advertised them in advance.
Reception had three computers where you could pay to use the internet, our fourteen year daughter old used these most days and this kept her happy to keep in touch with her friends at home.
Small supermarket on site next to reception, very useful and reasonably priced.
Overall the complex is in a brilliant location, near the marina and about 6/7 minute walk to the beach. Everthing you need is close by, but it's not noisy.
Felt very safe there, and happy for our girls to walk about without us.
Enjoyed our stay there very much.
Travel operator: Direct Holidays
Recommended
18 years 3 months ago
We booked the Paradise Club under the impression we would be staying in a 4* hotel, upon arrival we were told we had to wait 1-2 hours for our room, but after complaining waited only 30 minutes. When we were given our keys we were also given a map of the huge complex, and went to find our apartment which was a fair walk from the pool - when we checked the brochure there was no mention of the fact it was such a large complex, so we were fairly disappointed considering we had booked 12 months earlier.
The cleanliness of the room was way below any other apartment we had ever stayed in and I can fairly state that our room was not cleaned for the whole two weeks we were there, yes we were left clean towels and the beds were changed but as for the floors etc, they were totally filthy by the end of the two weeks.
The hotel restaurant was fantastic value for money, compared to the ridiculous prices charged at the restaurants around the marina and we found ourselves eating in there on at least 5 occasions.
The staff were very helpful and polite and we had no problems with them at all.
The entertainment was really quite good and the staff were willing to entertain the children all day everday if they were willing to participate.
I would not visit the hotel again because I feel our children are slightly too old as there seemed to be a lot of youn families with children under 9.
The cleanliness of the room was way below any other apartment we had ever stayed in and I can fairly state that our room was not cleaned for the whole two weeks we were there, yes we were left clean towels and the beds were changed but as for the floors etc, they were totally filthy by the end of the two weeks.
The hotel restaurant was fantastic value for money, compared to the ridiculous prices charged at the restaurants around the marina and we found ourselves eating in there on at least 5 occasions.
The staff were very helpful and polite and we had no problems with them at all.
The entertainment was really quite good and the staff were willing to entertain the children all day everday if they were willing to participate.
I would not visit the hotel again because I feel our children are slightly too old as there seemed to be a lot of youn families with children under 9.
Travel operator: Airtours
Recommended
18 years 3 months ago
We stayed at these apartments last year and enjoyed the holiday very much,so we decided to go back again this year.
On arriving at the apartment the first thing we noticed was how dirty the rooms were compared to last year, and most of the bulbs had blown in main area,they obviously did not check these.
Entertainment was very poor ,main room was only a quarter full and no atmosphere,last year you could not get a seat after 9 oclock they obviously miss the main entertainer Mosa who had left last season,and service in bar was terrible.
They started painting the outside of the apartments
when people were in them,and one night the last night we returned to the room and opened the door when we were met by a terrible smell, we called the manager who was not really interested,but it turned out the painters had thrown all their turps down the drains and the fumes were backing up into the toilets. Manager did not want to move us as it was our last night.we again complained because our young son felt sick and got a move.
You had a terrible job getting deck-chairs. The main reason for this is because the management let people use the complex who are not stopping there.
On arriving at the apartment the first thing we noticed was how dirty the rooms were compared to last year, and most of the bulbs had blown in main area,they obviously did not check these.
Entertainment was very poor ,main room was only a quarter full and no atmosphere,last year you could not get a seat after 9 oclock they obviously miss the main entertainer Mosa who had left last season,and service in bar was terrible.
They started painting the outside of the apartments
when people were in them,and one night the last night we returned to the room and opened the door when we were met by a terrible smell, we called the manager who was not really interested,but it turned out the painters had thrown all their turps down the drains and the fumes were backing up into the toilets. Manager did not want to move us as it was our last night.we again complained because our young son felt sick and got a move.
You had a terrible job getting deck-chairs. The main reason for this is because the management let people use the complex who are not stopping there.
Travel operator: my travel
18 years 4 months ago
We stayed at paradise club 8-15 July, we had hoped that it wouldn't be too packed, wrong! It was heaving, especially round the pool. Usual sunbed hoggers being downright selfish and v. annoying. Lots of small, badly behaved children being ignored by disinterested parents.
The hotel food was fine and reasonably priced, especially at the pool bar. At night the bar area was puzzlingly empty, you could always get a seat for the entertainment, I suppose the close proximity of the marina had something to do with the lack of bums on seats.
Entertainment ranged from dire to quite good. There were luckily a few teenagers there for my daughter, mostly Scots and Irish, she spent every night with a group of about ten kids. She could get served alcohol at the bar however, she is only sixteen, so we were not best-pleased at that.
The apartment was very nice although the floors were filthy! I'm glad we didn't have a crawling baby, I ended up mopping the floor myself. Good, powerful shower, good sized balcony too.
We were right up at the top end of the complex, away from the noise but quite a hike from reception, they could do with a quiet pool up at that end, definitely.
There was nowhere near enough sun bathing room, we were packed in like sardines, a quiet sunbathing only area would be a good idea.
The activities were good, darts, shooting, water polo, aerobics etc. you weren't pressured into joining in.
The "music " round the pool was awful, wailing flamenco! this hotel is better suited to families with younger kids, the kids club seemed very well run.
The hotel food was fine and reasonably priced, especially at the pool bar. At night the bar area was puzzlingly empty, you could always get a seat for the entertainment, I suppose the close proximity of the marina had something to do with the lack of bums on seats.
Entertainment ranged from dire to quite good. There were luckily a few teenagers there for my daughter, mostly Scots and Irish, she spent every night with a group of about ten kids. She could get served alcohol at the bar however, she is only sixteen, so we were not best-pleased at that.
The apartment was very nice although the floors were filthy! I'm glad we didn't have a crawling baby, I ended up mopping the floor myself. Good, powerful shower, good sized balcony too.
We were right up at the top end of the complex, away from the noise but quite a hike from reception, they could do with a quiet pool up at that end, definitely.
There was nowhere near enough sun bathing room, we were packed in like sardines, a quiet sunbathing only area would be a good idea.
The activities were good, darts, shooting, water polo, aerobics etc. you weren't pressured into joining in.
The "music " round the pool was awful, wailing flamenco! this hotel is better suited to families with younger kids, the kids club seemed very well run.
Travel operator: direct hols
18 years 5 months ago
The apartment was very spacious and comfortable. Cooking facilities sparse, though we did intend to eat out anyway, but a tin and bottle opener was missing.
We took our own (have been to Greece)so problem solved. Apartment does claim to be 4*, not so. However, staff more than friendly and smiley!! Breakfast which we had twice was more than excellent, and though we didn't eat there in the evening, we spoke to people who had, and wouldn't hesitate to recommend it.
All in all we would go back especially if you have children. Entertainment staff work very hard and are pleasant too.
We took our own (have been to Greece)so problem solved. Apartment does claim to be 4*, not so. However, staff more than friendly and smiley!! Breakfast which we had twice was more than excellent, and though we didn't eat there in the evening, we spoke to people who had, and wouldn't hesitate to recommend it.
All in all we would go back especially if you have children. Entertainment staff work very hard and are pleasant too.
Travel operator: direct holidays
Recommended
18 years 5 months ago
The location is excellent for the marina, shops and restaurants, two minutes walk to them all. You must visit the aqua water park which is 5 minutes walk and half price after 3pm.
The food in the hotel restaurant is great value for money and the staff are friendly and very helpful.
The rooms are spacious and sheets changed when you want.
There is a kids club and entertainment on during the day, archery, football, air rifle shooting, water football etc etc. The night entertainment was good and there were some singers on, you must see the tribute to THE TEMPTATIONS. There is a kids disco on every nite 9pm to 9.30,then a game of bingo before the night entertainment.
A great holiday the pools are large and you have to reserve a lounger about 8am but plenty to go round. A great hotel and staff.
The food in the hotel restaurant is great value for money and the staff are friendly and very helpful.
The rooms are spacious and sheets changed when you want.
There is a kids club and entertainment on during the day, archery, football, air rifle shooting, water football etc etc. The night entertainment was good and there were some singers on, you must see the tribute to THE TEMPTATIONS. There is a kids disco on every nite 9pm to 9.30,then a game of bingo before the night entertainment.
A great holiday the pools are large and you have to reserve a lounger about 8am but plenty to go round. A great hotel and staff.
Travel operator: self booking
Recommended
18 years 6 months ago
The hotel entertainment was great fun for the children and adults alike. The children's entertainers worked really hard.
The hotel has 3 pools though they are not quite as big as they looked in the brochure, they were clean, but the water was freezing! There were plenty available sunbeds but we did visit in early May.
The hotel staff were very friendly.
The restaurant was clean, but after one visit we chose to eat out.
The apartments are of reasonable size but the kitchenette wasn't very well equipped eg. no tin opener, small pans, tea towels, just the basic things that we expected. Also out fridge was cracked and didn't smell too good!
We were only five minutes from Cala'n Bosch beach, two minutes from a good supermarket and two minutes from the marina.
The hotel has 3 pools though they are not quite as big as they looked in the brochure, they were clean, but the water was freezing! There were plenty available sunbeds but we did visit in early May.
The hotel staff were very friendly.
The restaurant was clean, but after one visit we chose to eat out.
The apartments are of reasonable size but the kitchenette wasn't very well equipped eg. no tin opener, small pans, tea towels, just the basic things that we expected. Also out fridge was cracked and didn't smell too good!
We were only five minutes from Cala'n Bosch beach, two minutes from a good supermarket and two minutes from the marina.
Travel operator: airtours
Recommended
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