63 Reviews
Traveller Rating
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Excellent23
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Very Good16
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Good13
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Average3
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Poor3
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Positives - staff are lovely and hotel has upgraded to air con.
Negatives - the hotel is being targeted by local thieves. My son had his Nike swim shorts stolen and I spoke to 7 other families who had been victims of thefts. The hotel and TUI staff do not acknowledge there is a recurring theft issue. There is no security and locals can access hotel from multiple entry points and use facilities unchecked. The bed, toaster and microwave all broke during stay. Entertainment not as good as it was in 2018. TUI absent most of time, no welcome meetings, take little interest in guests.
Travel operator: TUI
Hotel tip: Do not leave any items outside to dry as they will be stolen by local thieves who are targeting hotel due to ease of access and lack of security.
The apartments were OK, a few niggles eg the babies cots seemed very old and rickety so if baby moved in sleep it often woke her up because it would wobble and creak but to be fair we asked them to see to it and they did on the same day. Cooker in room broke but again a new one appeared within a couple of hours.
The rooms were generally clean, the grounds were clean too and the pools were cleaned morning and evening. The hotel staff eg reception were very good, nice and helpful.
The Thomson staff were good, we have xperienced better in other Thomson Family hotels but theye were good and our 5year old liked the kids reps and clubs so happy days.
We found the food at the hotel not to be to our liking besides the coffee and toast in the morning but plenty of options nearby and also there did seem to be quite a few people eat at the hotel bar so maybe we are being a bit harsh.
The location of the hotel is pretty good as it is at the end of a road of bars and restaurants so you dont get the noise from them or people returning from them.
We probably would not return here because although it was OK we have experienced better in other Thomson Family locations, the only reason we went here is because they could accomodate well the large group we had.
All in all a good holiday.
Travel operator: Thomson
Cleanliness was of a pretty good standard although the rooms were a bit on the shabby side and in need of a refurbish (which I believe they have started to do)But it was clean which is the main thing!!!
We were at 'x' block (which has been renamed 't' block now! We had no complaints with this block although we were a bit worried to begin with as we had read many bad reviews about the 'dreaded x block' It was fine and the blocks pool was lovely..
Hotel location was fab - 5 minute walk to bars, places to eat, bouncy parks (the girls loved these) and the water park - which was great!!
Walk a bit further and you will find Jimmy Hills (The square) - cheap food and good evening entertainment...
Food in resort was ok - if you like chips with everything (which I dont) But I survived!! We only ate toasted sandwhiches from pool bar at hotel and they were lush..
Entertainment in resort was ok - Great place for families as there are toys, bouncy castles etc in all places so mam and dad get to have a meal and a drink in peace - lol...
Entertainment in hotel was great - Tracey the entertainment rep is fantastic. There is something going on from 11am till 11pm (if you want it ) This being said if you want quiet then thats no problem as there are 6 pools by day to choose from...
Fab hotel and fab holiday - best we've had with the children - Cala n forcat really is a kiddies paradise..
Enjoy your holiday and maybe we will see you there soon as we will deffinetly be returning!!!!!!!!!!
Travel operator: Thomson
Travel operator: Thomson
The entertainment in the night by the reps was excellent they are great with the children and also have to say a big thankyou to the girls in kids club they are absolutely fabulous with the kids. I would also recommend you take basic items of food with you from home as we found the local supermarkets really pricey on the most basic of items.All in all we loved our stay but maybe if we went back we would definatly hire a car next time.
Travel operator: thompson
Travel operator: Thomson
the only thing bad about the hotel is the food there any where else in the resort is fine however the hotel food is not impressive.
i would just like to say that the entertainers working there dan & bex are superb and i cant beleive bex is leaving shes absolutely fantastic there was entertainment every night with out a doubt and everyday they both did games all week while we were there, i would like to take this opportunity to thank thomson for the two bedroomed E Block apartment it was clean and had maids every 2 days,the bathroom facilities are brand new and the balcony was extended over the bar which was a bonus, fantastic place, fantastic holiday cheers!
Travel operator: Thomson
Travel operator: Thomsons
i stayed in M block (adjacent to the apartment reception/bar restuarant/kids pool/climbing frames/pool table and air hockey table) heres the problem, if youre in M block & want some peace to sleep dont expect any till after 2 am, kids running about screaming and the dreaded ping-ping air hockey till the wee hours
Travel operator: thomson
Travel operator: Thomson
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