47 Reviews
Traveller Rating
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Excellent6
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Very Good27
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Good12
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Average2
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
We had interconnecting rooms which also were spotless, maid service everday.
Food was good, didn
Travel operator: travell councellers
The hotel is very nice good sea views rooms very good and clean and the maid service was excellent. We had a suite which was enormous and gave an extra room for our nine year old.
The air con wasn't very efficient but we found if you put paper in the key box then it would stay on all day which made it nice and cool when we came in. (we found this out from the maintenance man when we asked about it being cooler.Every time you take the key card out it switches off the air con and the fridge!!
Food is good plenty of choice but as someone else said don't expect "haute cuisine".
We found the staff helpful in most cases and very pleasant in the main. Obviously some were not so nice but very busy this time of the year anyway so not sure how I would handle that day in day out.
Entertainment was good if somewhat repetitive but with people coming and going all the time it had to be. Mr Elba Sara (as we called him) is really good and works very hard. The Platters were good as were the Supremes and the acrobats were very good too.
One thing they definitely need is more shade round the pool. It was very difficult to get beds with shade if you didn't join the throng putting towels out early. If you didn't then you roasted.
Pools were very good our little boy really enjoyed swimming every day.
We would go back but not for a fortnight due to the lack of things to do.
Travel operator: First Choice
When we arrived late at night the staff where very pleasant and helpful.
The room was big, spacious with an amazing sea and pool view for no extra cost!!
The food was excellent. It catered for every one for example chips, cooked dinners, currys and English breakfasts. Also including the foreign dishes.
I must admit the hotel is a bit of a walk to the town (15-20 mins) but it is a nice pleasant walk along the beach front. Also next door is a shopping centre which has a spar and chemist inside with a few bar and restaurants down stairs.
The entertainment during the day catered for all ages ans sexes welcoming all. The evening entertainment was brilliant for kids, however lacked a bit for teenagers.
Overall my family and i would love to come again to this hotel as we enjoyed every minute of the holiday!!! Can't wait to return.
Travel operator: med hotels
food - was superb everything very well cooked and a great choice at all meals. Breakfast -the usual bacon,sausages,tomatoes,eggs (scrambled,hard boiled,fried or omelette),mushrooms etc then a choice of 5 different cereals, cold meats, cheese, fruit, yoghurts and toast,bread rolls,croisants. Lunch and Dinner there was ususally a choice of 5 meat dishes, pizza, paella, 4/5 types of vegetables, chips and salad dishes and cold meats and cheese. There is also a grill where the chef will cook meat "to order" e.g steak, fish fillets, sausages or burgers - whatever is in the meat selection for that day ususally about 3 choices of meat to have cooked for you. Then there is the pool bar for luch (13.00-17.00) which is the usual chips,chicken nuggets,burgers and pizza again all very nice.
We were AI and there were a few things included which we have not had at other 4* hotels e.g the crisps at the pool bar they are included (we did'nt know until someone told us) You can have proper malibu, pernod, martini as AI rather than "local" versions of these drinks. The other thing we liked was the slush puppy type machines at the pool bar and lobby bar that you (or your kids) just help yourself to - very refreshing!
The pools and grounds are lovely although we could'nt help feeling that the lake/river feature was abit of wasted space another pool could easily have been put in there! but the pools they have got are fine there is plenty of sunbeds and parasols to go round but you may need to get your towels down earlier rather than later if there is a particular spot you want.
Don't bother giving bread to the fish in the pool by the waterfall they just swim away! go to the beach across the road and find the small "estuary" and feed the ones in there it turns into a feeding frenzy!
Rooms - good size most rooms seem to have sea view although the higher up you are the better the view (ask for floors 5&6) the balconys are child friendly with a solid wall at the bottom and a big perspex panel as the top half so kids can see out without sticking their heads out of railings or climbing on chairs!! You do have a fridge in your room which is free of charge,however the maids have a habit of taking the card out of the electric slot when they have cleaned your room thus turning the fridge off - we had to leave a note (in my broken spanish) to ask them not to as we had baby milk in there.
staff - most of the reception staff are not particulary helpful except for one chap (called erich i think) he is very polite and helpful and speaks excellent english but the rest of them are abit surly. The bar staff - mostly fine - ok sometimes you had to wait 5/10 mins to be served but there is usually only 1 of them behind the bar trying to serve everyone so just be patient! The restaurant staff some of the waitresses are fine others you ask for 2 cokes light and they bring 2 beers??! but a quick word with them usually sorts it out!
Entertainment - my daughter only used the kids club once as she was happy just to play in the pool she thought it was ok but most of the kids using it are spanish/italian 8-10 year olds and as my daughter is 5 i think she felt abit left out. Can't comment on the evening entertainment as we were upstairs putting the kids to bed and then drinking malibu and cokes on our balcony! but watch out for the guy doing the "aqua aerobics" at midday in the main pool its more like salsa dancing crossed with aerobics in the pool and its funny to watch this guy doing the salsa moves at the edge of the pool while the people in the water tried to copy him!
Word of advice try to speak a little spanish to the staff even if it is just please and thankyou they will appreciate it!
so to sum this up an all round good hotel - we would go back don't let the few little niggles put you off we had a great time and would happily go back to this hotel and recommend it to others.
Travel operator: euro resorts
The food was good, a fabulous choice of salads and meat and always something being cooked to order if you didn't want what was on the hotplates. The rice pudding was gorgeous - real comfort food, I felt just like a kid eating it! The chocolate mousse was lovely too and a dish of what I think was custard but came out almost blancmange-like, very yummy! I didn't eat in the pool bar but everyone I spoke to enjoyed their meal there and the half boarders said the prices were reasonable. The slush puppy machines that AI guests can help themselves to is a brilliant idea for those with little ones - no waiting, just hydrating!
The location was a bit out of the way, I did go for a walk into Caleta one day but gave up when it seemed like I was going to walk into a building site full of workmen! The shopping centre next door to the hotel has some lovely boutiques and shops, if expensive! I bought seven bog-standard lollipops to take home for the kids and it came to 21 euros! The supermarket was handy and cheap tho a smile from the staff would have gone a long way, especially for those of us that attempt to speak spanish! The beach immediately outside the hotel is very stony but I managed to find a clear enough space to do my karate then sit for an hour on one of the big rocks enjoying the peace. Slightly further along by the shopping center is a pure sand beach with sunbeds and man-made coves that was very pretty.
The hotel staff were a bit hit and miss, some were very friendly and others not so but to be honest they worked very long hours and they really could do with half the amount of staff again. There are spanish, german, italian and english guests (and someone from the czech republic the week I was there) so not all the staff have good english but I always managed to be understood even if it took a while sometimes.
Daytime there was always something going on, water aerobics, football, beach volleyball etc., but no pressure to join in. I always managed to get a bed round the pool without putting a towel down. The mix of guests made the evening entertainment a bit like Eurovision, with Etalian (the aerobics by the pool guy!) repeating everything in four languages. The acts were the usual mix of quality but all the kids seemed to love the mini-disco doing songs and dances in spanish and english and then the parents join in for the last couple. The bars close at 11 when the entertainment finishes and, although there's music for a while, it's obvious they want you all to go to bed at that point!
I'd definitely go back here, as a lone female I felt very safe and there was a nice mix of families with toddlers and couples/older groups of friends. Definitely not an 18-30 place!
Travel operator: Kwik Travel
Travel operator: Direct Holidays
We ate in the hotel two out of our seven nights, to us the food lacked a lot of flavour, considering some of the great food you can get in the Canaries it was disappointing, but the holiday was a good deal, so it was not a problem eating out.
There was a good choice with the buffet and I`m sure it would suit a lot of people especially families.
We thought the hotel was imaculate with nearly all the staff very friendly. I`ts location was great with a good man made beach just in front of the Atlantico centre which is next door to the hotel, and a pleasent 20 min walk in to Caleta.
Travel operator: thompson
The Elba Sara is a great hotel, food excellent, great holiday.
Travel operator: Thos Cook
The hotel overall was very good!
The staff were very friendly and tried very hard with their English!
The food was excellent, so much to choose from and so much of it! I didn't know where to start. We were half board but soon realised we didn't need to bother with lunch. We had eaten a huge breakfast and had a big dinner to follow. There is a bar by the pool which serves snacks such as; burgers, chips, pizzas etc.
The pools are very clean but very cold! We spoke to our rep and he did everything he could, and within the next couple of days the heated pool turned warm....ish! When the sun is shining it gets heated anyway!
At dinner and breakfast the tables are laid but you will need to adjust it to suit your family by getting the right amount of place mats, knives and forks etc, but when the food is as nice as it is it doesn't really matter!
Travel operator: Thomas Cook
Pools were cold but the kids went in sometimes. You could get towels at the hotel desk 10 euros deposit each towel, the food was every good lots to of choice. Stayed in the hotel at night kids liked the disco, the acts were ok Bee Gees were good. You are next door to a shopping centre with shops, restaurants, ten pin bowling & games arcade.
The town is about a 15 min walk away. Staff friendly, do not take Scottish money they will not change it. All in all had a good time and would go back but in the summertime.
Travel operator: self
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