18 Reviews
Traveller Rating
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Excellent0
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Very Good1
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Good4
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Average3
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Poor10
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
20 years 4 months ago
This was my first holiday with my partner and no children, so I was really looking forward to it. It was the smelliest and disgusting hotel I have ever had the misfortune to stop in.
The pool never got cleaned and had a slimy film on the top so you couldn't enjoy a swim.
The staff would have done basil faulty proud. The bar area was next to the toilets, which gave out a horrible smell so it was impossible to sit in the bar area without having the urge to throw up.
The management had run off to Lanzarote leaving the 6 staff to run the hotel. At one point the bar had run out of nearly every alcoholic drink as all the guests were drinking themselves into oblivion just to forget where they were.
The food was disgusting and I had to live on salad all week. We were no where near the main resort and could only get there by taxi, which to make matters worse there are only 6 taxis on the island so it was a waiting game because you couldn't ring up and book one you had to wait for one to pass you (which wasn't very often) because of the state of the hotel my partner got really stressed and we didn't speak for 3 days because of it, it nearly broke my relationship up as I tried to make the most of a bad situation, to all of you out there who are considering going to this hell hole do the right thing and cancel your booking
The pool never got cleaned and had a slimy film on the top so you couldn't enjoy a swim.
The staff would have done basil faulty proud. The bar area was next to the toilets, which gave out a horrible smell so it was impossible to sit in the bar area without having the urge to throw up.
The management had run off to Lanzarote leaving the 6 staff to run the hotel. At one point the bar had run out of nearly every alcoholic drink as all the guests were drinking themselves into oblivion just to forget where they were.
The food was disgusting and I had to live on salad all week. We were no where near the main resort and could only get there by taxi, which to make matters worse there are only 6 taxis on the island so it was a waiting game because you couldn't ring up and book one you had to wait for one to pass you (which wasn't very often) because of the state of the hotel my partner got really stressed and we didn't speak for 3 days because of it, it nearly broke my relationship up as I tried to make the most of a bad situation, to all of you out there who are considering going to this hell hole do the right thing and cancel your booking
Travel operator: global lates
20 years 5 months ago
Hotel very basic. Communal areas looked as though they were rarely cleaned. Pool bar was run by a young girl who was run off her feet and continually run out of supplies. Hotel food was the same every day and covered in flies. Table cloths were filthy.
Tea and coffee only served a breakfast. Impossible to get any during the day. Only had two days with ice cream available. Desserts were a choice of three fresh fruits, nothing else. Bread was usually stale and the rest of the food luke warm. Two of the young men on reception spoke english and tried to be helpful. Towels were not changed at all in the week we were there, nor the beds. Our room was partly cleaned only twice. Entertainment was the same three cd's played over and over again. Location was isolated, but taxi to calletta is cheap and advisable, restuarants there are really nice. Pool size is great, but let down by the poor cleaning of the surrounding area.
Tea and coffee only served a breakfast. Impossible to get any during the day. Only had two days with ice cream available. Desserts were a choice of three fresh fruits, nothing else. Bread was usually stale and the rest of the food luke warm. Two of the young men on reception spoke english and tried to be helpful. Towels were not changed at all in the week we were there, nor the beds. Our room was partly cleaned only twice. Entertainment was the same three cd's played over and over again. Location was isolated, but taxi to calletta is cheap and advisable, restuarants there are really nice. Pool size is great, but let down by the poor cleaning of the surrounding area.
Travel operator: Holiday brookers
20 years 5 months ago
Expect to see this hotel on the next Holidays from Hell tv show. The hotel itself needs a major overhaul and some pleaseant and friendly staff need to be employed. if you have booked to stay here, then cancel now why you still have the chance!!
I was provided with a broken bed, and had to sleep on the floor for the week as nothing was done when it was reported. Flies all over the place, not surprising as a skip was just outside the resteraunt windows with bread/oil/matresses in it. It was never emptied the whole time I was there.
Never enough staff, constantly running out of the basics such as knives & forks, drinks, ice creams. floors and tables never cleaned and although we were all inclusive, eat out every night to avoid the dirt/flies/smell. I will never set foot in the place again.
I was provided with a broken bed, and had to sleep on the floor for the week as nothing was done when it was reported. Flies all over the place, not surprising as a skip was just outside the resteraunt windows with bread/oil/matresses in it. It was never emptied the whole time I was there.
Never enough staff, constantly running out of the basics such as knives & forks, drinks, ice creams. floors and tables never cleaned and although we were all inclusive, eat out every night to avoid the dirt/flies/smell. I will never set foot in the place again.
Travel operator: Sunstar Leisure
20 years 5 months ago
Basically just don't go there. It's been on TV, package holidays uncovered. It's a disgrace for this hotel to be in any sort of holiday brochure.
Everything you will read on this discussion forum about this hotel from July 2004 is spot on. We encountered everything that everyone has said here and more. If you did have the misfortune to have stayed here I can let you know that we got a full refund on our return because of the state of the place,less our flights. Would have wrote this sooner had I known about this site. I'd be surprised if you will read anymore about this hotel from this year, I think they may have demolished it, if not they should.
Everything you will read on this discussion forum about this hotel from July 2004 is spot on. We encountered everything that everyone has said here and more. If you did have the misfortune to have stayed here I can let you know that we got a full refund on our return because of the state of the place,less our flights. Would have wrote this sooner had I known about this site. I'd be surprised if you will read anymore about this hotel from this year, I think they may have demolished it, if not they should.
Travel operator: kwik travel
20 years 9 months ago
We got put in this hotel on a last minute deal,only 5 minutes from the airport, the reception staff could all speak reasonable English and were very helpful, the rooms were very cool and clean consisting of a bedroom,living room, bathroom with shower, and a balcony overlooking the pool, the room was well aquipped for 2 people, TV, microwave, fridge, toaster, kettle hob were all supplied, a safe was located in the bedroom's wardrobe but, at 21 euro's hire, it was we thought a little expensive. The bar area was basic but adequet, bar prices were a little more expensive than bars in Caletta de Fuste, in the reception, access can be gained to the internet for a small charge, also a lift takes the strain out of using stairs.
Travel operator: Air Tours
Recommended
20 years 9 months ago
Booked a last min all inclusive to here for
Travel operator: Airtours
Recommended
21 years 2 months ago
This aparthotel is situated in Neuovo Horizonte. Caleta is a good 25 minute walk down a pleasant costal road. The hotel shuttle runs several times a day but not in the evening so you'll need a (cheap) taxi to get to Caleta. There are very few nice restaurants around the hotel..there's very little around at all and lots of building work.The hotel did not live up to it's 3* rating. The pool is ok but the bar was the most uninviting bar I've seen and grubby. The restuarant was cheap and cheerful..and that's it!The rooms were basic and quite clean..the bathroom had seen much better days. There was a lot of noise from adjacent apartments and the "sofa bed" was extremely uncomfortable & noisey..don't expect much sleep.Basically there weren't enough facilities for
such an isolated place. There is another 3* aparthotel in the Aspro brochure in this resort...it was paradise in comparison.
such an isolated place. There is another 3* aparthotel in the Aspro brochure in this resort...it was paradise in comparison.
Travel operator: Aspro
21 years 7 months ago
Me and my partner went for 2 weeks, self catering and didn't try any of the hotel food we went to Costa Caleta or the few restaurants around the resort.
The cleanliness of the resort was ok in places but there was a lot of dead cockroaches in our apartment and the pool area wasn't clean.
The hotel location I thought was alright apart from the building work that was going on around it. It was a nice 20min walk to Costa Caleta along a path with lovely views of the sea.
We didn't see much of the entertainment but what we did see wasn't worth the effort.
The hotel staff were friendly and helpful.
The only problem was that the maids would let themselves in. I don't know if I'd go back it was my first ever holiday abroad and whilst I was there I was happy, it was what I wanted, cheap accommodation, hot weather and cheap drinks.
To be fair i didn't really spend much time at the resort.
The cleanliness of the resort was ok in places but there was a lot of dead cockroaches in our apartment and the pool area wasn't clean.
The hotel location I thought was alright apart from the building work that was going on around it. It was a nice 20min walk to Costa Caleta along a path with lovely views of the sea.
We didn't see much of the entertainment but what we did see wasn't worth the effort.
The hotel staff were friendly and helpful.
The only problem was that the maids would let themselves in. I don't know if I'd go back it was my first ever holiday abroad and whilst I was there I was happy, it was what I wanted, cheap accommodation, hot weather and cheap drinks.
To be fair i didn't really spend much time at the resort.
Travel operator: airtours
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