79 Reviews
Traveller Rating
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Excellent35
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Very Good34
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Good8
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Average2
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
1 year 10 months ago
Just returned from the riu vistamar for th14th time every aspect of this hotel was 100% superb except the food which lacks choice unlike in the past
Travel operator: Tui
Recommended
2 years 2 months ago
my husband and I have just returned from a two week holiday to Riu Vistamar, Gran Canaria (1st -15th September).
Our holiday was excellent until our last night when we were awoken at 3am by an intruder in our room. The intruder somehow managed to enter via our front door. My husband managed to force the male intruder out and we then called security. Once the security guard arrived we tried to explain what had happened but this proved difficult as he spoke very little English.
Next morning as we were checking out the reception staff member had no record of our intruder and we had to explain what had occurred.
We were both extremely unhappy about this and spoke to our TUI representative who then arranged for us to speak with the hotel manager.
She explained that she was intending to speak with us about the incident but was delayed with other urgent matters. She then informed us she would look into this and let us know the outcome.
We have returned home and are still awaiting a reply as to how exactly an intruder managed to access our room.
We were both very upset by this incident and feel RIU owe us an explanation as to how our safety was compromised whilst staying at their hotel.
Our holiday was excellent until our last night when we were awoken at 3am by an intruder in our room. The intruder somehow managed to enter via our front door. My husband managed to force the male intruder out and we then called security. Once the security guard arrived we tried to explain what had happened but this proved difficult as he spoke very little English.
Next morning as we were checking out the reception staff member had no record of our intruder and we had to explain what had occurred.
We were both extremely unhappy about this and spoke to our TUI representative who then arranged for us to speak with the hotel manager.
She explained that she was intending to speak with us about the incident but was delayed with other urgent matters. She then informed us she would look into this and let us know the outcome.
We have returned home and are still awaiting a reply as to how exactly an intruder managed to access our room.
We were both very upset by this incident and feel RIU owe us an explanation as to how our safety was compromised whilst staying at their hotel.
Travel operator: Tui
Hotel tip: Beware of intruders
2 years 9 months ago
I have stayed all inclusive on a number of occasions, had some good, some bad and some absolute awful experiences. My wife persuaded me to come here for a week away from the cold weather in the UK assuring me I would like this hotel.
Well I must say for a hotel this size the staff do an amazing job cannot fault the organisation, the food or the facilities. If you have a family this hotel is ideal, with a choice of pools, areas to sit and relax restaurants, tea coffee & of course soft drinks and ice cream on tap all day every day for the children.
Great selection for dinner every night with an oriental theme restaurant three nights a week.
Rooms very clean with enough room to move about in, a great view over the Atlantic Ocean, All with balconies and fridge very comfortable.
All staff have are really friendly and helpful, a pleasant walk to the beach with a free bus back up the very steep hill to the hotel or you can walk, it takes a bit of an effort but whatever you want to do, a taxi is only about €4.00.
Just like to say a big thank you to all of the staff at the hotel who do so much to keep us all entertained, catered for and clean our rooms everyday.
Well I must say for a hotel this size the staff do an amazing job cannot fault the organisation, the food or the facilities. If you have a family this hotel is ideal, with a choice of pools, areas to sit and relax restaurants, tea coffee & of course soft drinks and ice cream on tap all day every day for the children.
Great selection for dinner every night with an oriental theme restaurant three nights a week.
Rooms very clean with enough room to move about in, a great view over the Atlantic Ocean, All with balconies and fridge very comfortable.
All staff have are really friendly and helpful, a pleasant walk to the beach with a free bus back up the very steep hill to the hotel or you can walk, it takes a bit of an effort but whatever you want to do, a taxi is only about €4.00.
Just like to say a big thank you to all of the staff at the hotel who do so much to keep us all entertained, catered for and clean our rooms everyday.
Travel operator: TUI
Recommended
13 years 9 months ago
We went to the Riu Vistamar in Amadores. This was my first time staying in a Riu Hotel and I was amazed at how lovely it was. All staff were welcoming and friendly no matter what time of day it was.
The reception was 24 hours and was at the end of a telephone if you needed anything. The best part of the holiday by far was the entertainment team. The were always chatty and involving you in day time activities. The evening entertainment was utterly amazing. From outside entertainment singing Bee Gees songs to Acrobatics. But I must say the shows the entertainment staff put on was the funniest and made the evening.
The food was amazing with endless supply if wanted and staff were very friendly.
The location for me was excellent, beautiful views from around the hotel. I went for a relaxing holiday and this is what I got and more.
Definitely recommend this hotel!
The reception was 24 hours and was at the end of a telephone if you needed anything. The best part of the holiday by far was the entertainment team. The were always chatty and involving you in day time activities. The evening entertainment was utterly amazing. From outside entertainment singing Bee Gees songs to Acrobatics. But I must say the shows the entertainment staff put on was the funniest and made the evening.
The food was amazing with endless supply if wanted and staff were very friendly.
The location for me was excellent, beautiful views from around the hotel. I went for a relaxing holiday and this is what I got and more.
Definitely recommend this hotel!
Recommended
14 years 4 months ago
This hotel was an AI RIU hotel, I must say not up to the usual RIU standards, food was of excellent quality but not varied enough, superb views from this location, unfortunately as it is located on a hill side movement off site was limited to a taxi ride or courtesy bus to the beach, hotel staff were always attentive but seemed to be insufficient in numbers.
There were only two bars to choose from, widely spaced apart and were open at different times therefore no opportunity to sit elsewhere to have a drink.
There were only two bars to choose from, widely spaced apart and were open at different times therefore no opportunity to sit elsewhere to have a drink.
Travel operator: First choice
14 years 10 months ago
hotel was very clean, staff helpfull, location on a very steep hill, you had to use transport to get out. food very good with an excellent choice of all categories the only dissapointing thing was the evening entertainment,it was like being at pontins, run by young teenagers miming to songs acting the fool had to leave hotel to get any kind off entertainment even supposed disco was none existent. this in general spoilt holiday the hotel was sold out and we were offered no real entetainment and everyone left at 11pm to go to bed were probably bored stiff. purto rico was very good for entertainment plenty of bars and clubs with live music.
im not so sure whether we would stay there again all inclusive because of the lack of evening entertainment
im not so sure whether we would stay there again all inclusive because of the lack of evening entertainment
Travel operator: thomas cook
Recommended
14 years 10 months ago
RIU VISTAMAR in Amadores. High standard of maintenance and care by staff. Range of food very good and well presented. Pleased to have same table for evening dinner each night and was able to have this available to brother and wife who joined us two days later!! Restaurant staff very good (but would prefer waiter service!). Went to one a la carte meal but this was also buffet and exactly the same meal as in the restaurant - but quieter!! Lovely location with easy access by taxi (cheap and quick!) and courtesy bus but sometimes not everyone was able to get on and long wait for next one! At the RIU in Madeira it was possible to reserve seats and it should be so here!! Entertainment seemed unsuitable for us but we were not really interested in this anyway!! Already booked for next year!!!
Travel operator: THOS COOK
Recommended
15 years 2 months ago
This was our first visit to this hotel and we couldn't fault anything. Although it took a while to get used to the hotel rooms being below the reception floor!!!!
Towels on beds before 9am were not allowed.....pool staff removed them if people were not in place at 9am. However, people did learn to place towels prior to this then go down to breakfast at 9.01am.
I have read previous reports regarding the lifts and can only say that we didn't have the same problems!!
As for sharing dining tables with strangers.....this only happened once (our first night)....we asked for an early dining time (6.30pm)after this and we had a separate table for two for the rest of our stay.
The staff were very friendly and we would definitely visit this hotel again!!!!
However...on our last day on way to airport...we weren't impressed on the Resort Centre (Puerto Rico)we didn't actually venture into the centre on our holiday......but it didn't look very interesting from the bus!!!
Towels on beds before 9am were not allowed.....pool staff removed them if people were not in place at 9am. However, people did learn to place towels prior to this then go down to breakfast at 9.01am.
I have read previous reports regarding the lifts and can only say that we didn't have the same problems!!
As for sharing dining tables with strangers.....this only happened once (our first night)....we asked for an early dining time (6.30pm)after this and we had a separate table for two for the rest of our stay.
The staff were very friendly and we would definitely visit this hotel again!!!!
However...on our last day on way to airport...we weren't impressed on the Resort Centre (Puerto Rico)we didn't actually venture into the centre on our holiday......but it didn't look very interesting from the bus!!!
Travel operator: Thomas Cook
Recommended
15 years 6 months ago
just returned from riu vistamar in may .
this was our 5th time at the vistamaran as usual
every aspect of our stay was excellent especialy
the helpfulness and friendliness of the staff.
already booked for may 2010
this was our 5th time at the vistamaran as usual
every aspect of our stay was excellent especialy
the helpfulness and friendliness of the staff.
already booked for may 2010
Travel operator: thomson
Recommended
16 years 1 month ago
Stayed at this hotel in late November.
Firstly the bad points: - the hotel is situated down a very steep bank (cardiac hill is what it
Firstly the bad points: - the hotel is situated down a very steep bank (cardiac hill is what it
Travel operator: thomas cook
Recommended
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