Travel operator: Jet2

Hotel tip: A specially booked break for my husband & I to enjoy a rest, after an extremely emotional & difficult past 2 years. 'All Inclusive' near the beach. Just what we needed. 28/09/18-Arrival @ reception: Did we want an upgrade? Yes please! That will cost an additional €5 per night for Wifi & Air Con = €45. (Air con works for 2 hours at a time & is only in the bedroom.) Additional deposits of €10 x 2 for TV remote & Safety Deposit box. Enter accommodation! It's tired, dated, pretty shabby & in Area 8 (See photos). After a 15 minute walk to breakfast the following morning we thought we'd visit reception to request accomodation nearer to the restaurant. After all we're 'All Inclusive' and don't particularly fancy walking to the restaurant 3 times a day but also back to Area8 afterwards = 6 times a day. Saturday mornings Reception visit/response - if we wanted to change rooms it would be 'an upgrade' & will cost an additional €20 per night! We reminded reception of our previous nights 'upgrade' & suggested a 'downgrade' to where we would have originally been staying. Sorry, was the response, that's not possible & if you move accomodation you will also be charged for the cleaning of the room because you stayed in it last night! We later visited reception a further 3 times on the Saturday as we pursued our reasonable request with number of accomodation we could see were empty. No luck, so we give up. Sunday - a telephone call from reception. They have accomodation in Area2. At last we think! Ahhhh but an additional €20 per night still stands! On point of principle we refused. Monday night - temperatures have been high, weather is amazing but no clean towels or sheets in our room. Bedding - pillows are rock hard & uncomfortable. Food - lukewarm, didn't look appetising & very limited choice. Over our 9 night stay we gradually became 'self catering'. My sincere apologies to the room cleaning staff for leaving our dishes in the sink. I absolutely refused to wash dishes when we paid so much for an 'All Inclusive' holiday. The main restaurant bar area is not a welcoming venue for 'All Inclusive'. This should be looked at by management. People who book, pay for & expect 'All Inclusive' should be housed in Areas 1,2,3 & 4. Cleaning - Friday 5th October - the first time our outside patio area was swept & cleaned. I find this a difficult review to write & that's because of the lovely staff who all work at The Las Gaviotas. This review is not intended to disrespect the hard work & efforts you all put into maintaining these properties but is intended to highlight the failings of the owners & management of The Hotel Collection. The complex is spread over an extremely large area & not equipped for 'All Inclusive'. On the subject of staff members at The Las Gaviotas we found, Emmanuel, the bar organiser in Area8 to be the saving grace of our stay. Emmanuel is one of the most polite, hardworking & helpful young men we have had the pleasure to meet. Sadly, if it were not for his cheery personality & attendance to customer service I believe our holiday would have been disastrous. Thank you Emmanuel. We love Lanzarote but sadly we won't be recommending or returning to The Las Gaviotas.Show less Stayed: October 2018, travelled as a couple Sleep Quality Cleanliness Service

Travel operator: Flyglobespan