Well wasn't sure what to expect following the mixed reviews. This is our view of Bitacora.

The apartments arent bad, a little dated but 2stars rated. These were cleaned every other day with fresh towels, but bedding only twice weekly.

The food is ok (half board) but is what I would expect for 2star. My youngest not eating much other than bread, chips and fruit. But plenty of food. You do pay for your drinks with your evening meals. Note, they will serve you after serving the Spanish. Its also a very small restaurant.

The pools are very cloudy and would not pass as a usable public pool in the uk. You can not see anything below 1 meter deep. This is very dangerous. The southern pool ladder is not securely fixed and has sharp exposed metal to the underside of the step treads as my son sliced his thumb, blood everywhere. I will also say that the skimmer boxes are not effective with low water lines, I know this, because I have designed several outdoor swimming pools in the uk for public use. These also do not skim surface debris and often the pool is full of dead bugs etc. I am refering to the main pool in the main complex and not the one across the road.

The staff are not helpful and infact not customer focussed. To explain they feel you should be privileged to be served by them. It's a joke.

The onsite supermarket is a classic. The young spanish girl is shocking in her attitude, she will keep you waiting at the till whilst she speaks with her boyfriend on the phone. She doesn't like her job and definitely can not stand the English. I felt like filling me basket and unloading it on the till and just walking out. But my son was desparate for a drink. Pig ignorant.

I can only say that the cleaners are the hard workers here. I forgot to mention also that you should be prepared to listen to Spanish horse racing whilst sat around the pool, not music. The bar tender loves it. Some other staff would play music but its the same ministry of sound cd over and over.

The appartments are located central but set up the hill, and its a killer. You will be fed up with this after the 3rd day.

The real downside of our holiday was my eldest son became ill with a severe upset stomach. Big diarrohea that lasted 5days and I can say it was a nasty bug that could have only been picked up from the hotel by food or the pool. To add to his agony, he also cut his foot of piece of glass when leaving our apartment. Obviously someone dropped a glass and it wasn't cleaned up.

Our last day was amussing with one of the restaurant maids turning up for work in her previous nights cloths, she had clearly just got back from the clubs and had a right attitude with customers. Dressed in her short skirt and high heels. The spanish staff seemed to group together and had been harrassing young english teenagers, they are a load of bullies and wouldn't dream of doing to any adults.

The worst bit of all. NO AIR CON. I can say that we stayed in 239 it's east, south, west facing and located on the upper floor, the heat gains are massive, giving lots of night time, radiant heat.

We were offered a fan at 15 euros a week and it still was bad. I recall seeing several customers on the balcony in the early hours, you cannot sleep, its bad and totally ruined our stay. We asked to hire air coolers, these are provided by an outsde company - however non available. With day time temps hitting as high as 42deg. The night times seemed worst than day, due to the radiant heat being given off. You wont sleep very well here, if you are located on a upper floor, especially south facing. Fans help, but you just push the same air around the room. My children really suffered with this and the mornings were a gasp for drinking plenty of water after a nights dehydration in the sauna!!!

Don't expect any entertainment.

To summarise. Its ok here, but just, don't pay a lot for the privilege. I wouldn't pay no more than

We stayed in the Bitacora appartments in May 2006.

We arrived at twelve noon and were not given a room until half pas three. The room was very spacious but only had two single beds.

We had a patio door on our apartment and the lock did not seem very secure and could easily have been pulled open even while locked.

Our rooms were cleaned every second day and fresh towels were only given on these days.

We did not eat from the restaurant in the hotel as we ate out but we heard the food was not the best.

The location was not the worst although we found it very tiring walking back up the steep hill. The road slabs were not very secure and I tripped on several occasions. Would not recommend it for an elderly couple or people with disabilities.

Hotel bar and reception staff were occasionally friendly.

I saw no entertainment whilst there. We came back one night at half ten for some music and were disappointed to discover it was non existent.

I am not sure if we would visit again as we felt a little uneasy sleeping as the door was not secure. We also heard noises throughout the night and are unsure as to what they were. although we could have found worse.

We arrived quite happy with what we had got for our money if it had been the price in the brochure I would of been very disappointed.

The location wasnt bad as what we thought in the end as we could go many ways to get to the centre depending on which part on the town you wanted to get too. Would not recommend for walking difficulties/elderly.

Cleanliness of the rooms were very good but we never saw the pool or the surroundings being kept clean ie: pool area, not forgetting to mention the funny smell as we walked back to our apartment.

The staff I thought were really unfriendly and most of the time came across with an attitude or wouldnt be that helpful if we had asked for help.

I wouldn't recommend staying half board, not much choice of food, breakfast the same everyday and if when you eat in the evening, there was always fish and salad every night, there was 1 other dish mainly meat or pasta. Not much variety.

Entertainment I never saw any apart from 1 disco I think.

I would consider staying here again self catering if it was a cheap holiday but other than that I would probabaly stay else where in the resort which was bit more central.

The room we were allocated was fine, overlooking the main pool. The room was kept very clean and we seemed to have maid service everyday, as the place was swept and beds made. Towels changed regularly.

The location is quite good between old and new town, but does have a steep hill to climb, but really isnt' that bad!

Not much contact with the staff, but seemed ok except the receptionist, he seemed as if he couldn't be bothered with anything!

No entertainment at all, so think they have stopped doing that.

We are returning again in January 07. Overall a good base at a reasonable price.

Ideal for a family of 2 adults and 1 child as rooms only cater for 3 people. The appartments were very clean on arrival and the cleaning staff very pleasant. However, bar staff and especially reception staff were not very friendly or helpful.

These appartments also lack security and during the two weeks stay several appartments were broken into including our own whilst we slept and upon reporting to staff they seemed very disinterested and not at all helpful.

The location of the hotel is at the top of a very steep hill (Known as cardiac hill) therefore not good accomodation for the elderly or anyone with health problems althout taxi to and from town cost 2.50 euros. Overall the accomodation was one of the best in the resort although it did lack entertainment and staff could do with a stint in customer care training, I would visit this appartment again in the future but only on the proviso that security, staff and entertainement were upgraded.

On arrival delegated to apartments to rear of complex, asked to be moved and was promptly moved to the main area of the complex.

Complex staff were most helpful and polite, apts were spotless and were cleaned on a regular basis, although the entertainment was not as good as it should have been I suspect most people would be going out at night and enjoying entertainment in the resort.

My only complaint was maybe the pool could have been cleaner?.

We enjoyed the holiday so much we have booked to return to Bitacora in July 2006. Cant wait(happy customer )

Stayed at the Bitacora apartments in July 2005. The complex is split in two with a quiet road running through the middle. One side is the main half with reception, main pool, and bar, and the other side is the quiter side with one small pool and apartments.

We stayed on the quieter side and much preferred this, it was not very busy considering it was the middle of july, and so me and my 2 friends had the smaller pool almost to ourselves which was great.

The layout is good on the quiter side, you do not have anyone overlooking you, it is much more private. Our apartment had a nice little terrace bit which was great to sit out in the day when it was too hot to sunbathe (it gets really hot in the daytime and both pools have little shade), and great for eating out at night.

Reception staff were fine, didnt have much to do with them but they were very friendly and spoke perfect english.

Not much entertainment if any at all here, but the pool bar does great cocktails and good snacks!

The location of these apartments is good as it is almost in the middle between the old town (which i liked best) and the new town. It feels like quite a long walk to both end of town, but is a nice walk as the roads were paved well and cater well for pedestrians.

Apartment was cleaned regularly and maids were friendly enough. There were 3 girls sharing this apartment, all with big suitcases full of clothes, but it was spacious enough.

I would definitely recommend these apartments, although they may not suit elderly/disabled as there are stairs to the apartments, and the walk into either side of town can be quite exercising!

These apartments are kept very clean both indoors and outdoors and are well looked after.

The location is 10 mins to new town and 20 mins to the old town which includes the uphill return trek. Taxis in the resort are dirt cheap so this is not a problem.

Did not have much contact with staff but they did not come over as friendly as most Spanish hotel/apartment staff.

We travelled as a couple so we did not see the entertainment which seemed more geared towards families.

Overall I would return to this hotel but have stayed in other accommodation in the resort which is better situated.

We all really enjoyed our holiday at the Bitacora apartments the rep was great and couldn

We just got back 8/7/2004 and really enjoyed our stay here, and are even considering going back again next year. The apartments were very clean and were cleaned just about every day.basic facilities but how long do you stay in when its nice and hot. Onsite entertainment was ok and bar prices were quite good. We ate out every night so didnt try the onsite restaraunt. Staff were very friendly and helpful.There is a hill to climb up coming back from the strip but would hardly call it steep. anyway the walk did us all no harm at all. For those not keen on walking taxis are very cheap 2euros approx. Overall we have no complaints and will go back again.