15 Reviews
Traveller Rating
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Excellent5
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Very Good6
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Good4
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Average0
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 11 months ago
We have never been to a Riu hotel before if they are all like this one we will be going back again and again. The Riu paraiso is well run. The staff including management went out of their way to help.
The room was fantastic. The food was abundant every thing was spotless.
Would not hesitate to recommend it to anybody!
The room was fantastic. The food was abundant every thing was spotless.
Would not hesitate to recommend it to anybody!
Travel operator: first choice
Recommended
18 years 7 months ago
We booked direct with the hotel as we have done the when staying at other RIU hotels and works out a lot cheaper than through a tour operator. The hotel was also all inclusive and the food was plentiful during lunch / snack time. In the evening, whilst the food was very good, it was a little repetitive ie pork and fish were served almost everyday.
One tip is to book the on site asian (chinese) restaurant when you get there. We tried to book after a couple of days and was told that they were fully booked for the following week. This restaurant looked very nice and would have been a nice change from the main restaurants.
The hotel and grounds are very large as the hotel has merged with an adjoining hotel. The side that we stayed appeared to be cleaner than the other and the pool area was very nice. The overall cleanliness was good although not as good as another RIU we have stayed.
We thought the staff we very friendly and helpful. The room we stayed in was very nice and was cleaned daily.
There was evening entertainment on both parts of the hotel but the part where we were staying was very low key and aimed at the more mature guest and in particular seemed to suit the German guests.
The othe part other hotel had regualr evening entertainment which was ok but not brilliant although if you want a seat, get there early as after 9.30pm it was very busy and you wont be able to get a seat.
One tip is to book the on site asian (chinese) restaurant when you get there. We tried to book after a couple of days and was told that they were fully booked for the following week. This restaurant looked very nice and would have been a nice change from the main restaurants.
The hotel and grounds are very large as the hotel has merged with an adjoining hotel. The side that we stayed appeared to be cleaner than the other and the pool area was very nice. The overall cleanliness was good although not as good as another RIU we have stayed.
We thought the staff we very friendly and helpful. The room we stayed in was very nice and was cleaned daily.
There was evening entertainment on both parts of the hotel but the part where we were staying was very low key and aimed at the more mature guest and in particular seemed to suit the German guests.
The othe part other hotel had regualr evening entertainment which was ok but not brilliant although if you want a seat, get there early as after 9.30pm it was very busy and you wont be able to get a seat.
Travel operator: booked direct
Recommended
18 years 11 months ago
As a travel agent I would not grade this accommodation as a 4*, also as a Riu Hotel it is very worn, shabby and not of Riu standard.
We were moved 4 times throughout our weeks stay which became tiring in itself. The first room was very dated and only had 1 plug socket that was hanging off the wall, with the air conditioning above dripping down the wall!! The second was just across the hallway and exactley the same but the bathroom was mouldy!
We were then moved near to reception, the rooms are nicer there, but there was a cockroach infestation in the bathroom, we were told they would fumigate the room and we had to chase this on several occasions but it never happened, and so we had to get help of the rep, she was very good and very apologetic, and eventually we were moved again!!
The clientele is very german based as the main operator is TUI, and we were very much in the minimum, due to this we found the food to be German orientated with lots of cheeses pastries and sausages. The food was the same everyday and we ended up eating out, although we had paid to go all inclusive.
The Pool area is gorgeous and well kept, and location is good you can walk to Puerto del Carmen.
Entartainment was ok but they did everything in several languages so it became hard to undersand what was happening.
The reception staff spoke very good English.
If you want Riu quality this is not the hotel to stay at. I would not visit again, the hotel complex is huge and if you unfortunate to be placed in the far end, Riu Princess, be prepared for a long walk, it is not suitable for the less mobile, I found it hard as I was nearly 6 months pregnant at the time.
I don't normally complain about any accommodation as they have always been of the standard they are graded unfortunatley this hotel was a big let down.
We were moved 4 times throughout our weeks stay which became tiring in itself. The first room was very dated and only had 1 plug socket that was hanging off the wall, with the air conditioning above dripping down the wall!! The second was just across the hallway and exactley the same but the bathroom was mouldy!
We were then moved near to reception, the rooms are nicer there, but there was a cockroach infestation in the bathroom, we were told they would fumigate the room and we had to chase this on several occasions but it never happened, and so we had to get help of the rep, she was very good and very apologetic, and eventually we were moved again!!
The clientele is very german based as the main operator is TUI, and we were very much in the minimum, due to this we found the food to be German orientated with lots of cheeses pastries and sausages. The food was the same everyday and we ended up eating out, although we had paid to go all inclusive.
The Pool area is gorgeous and well kept, and location is good you can walk to Puerto del Carmen.
Entartainment was ok but they did everything in several languages so it became hard to undersand what was happening.
The reception staff spoke very good English.
If you want Riu quality this is not the hotel to stay at. I would not visit again, the hotel complex is huge and if you unfortunate to be placed in the far end, Riu Princess, be prepared for a long walk, it is not suitable for the less mobile, I found it hard as I was nearly 6 months pregnant at the time.
I don't normally complain about any accommodation as they have always been of the standard they are graded unfortunatley this hotel was a big let down.
Travel operator: First Choice Premier
19 years ago
Been in other Riu Hotels which are better than this one so was slightly disappointed with the hotel. Its looking tired and has now merged with the Riu Palace next door so you could be put in either.
We changed rooms twice because the bath was rusty in one and then the hose on the shower was filthy they did move us without any problems but I didn't expect them conditions in a Riu hotel.
We changed rooms twice because the bath was rusty in one and then the hose on the shower was filthy they did move us without any problems but I didn't expect them conditions in a Riu hotel.
Travel operator: first choice
Recommended
19 years 3 months ago
I stayed at the Riu Paraiso resort mid August and the hotel was at its full capacity, although to look round it was never crowded. We always managed to get a sunbed and somewhere to sit for the entertainment.
The resort is huge as it is the riu paraiso/patio and palace merged into one, our rooms were situated in the palace end and were very clean and spacious, with a mini fridge where you can store the free bottles of water that you collect from reception.
The Chinese restaurant and the grill are an absolute must, a nice change from the normal restaurant, booking is required for both but that was not a problem, and there are no restrictions on the amount of times you can visit.
The hotel is well situated as it is right on the seafront where you can turn right or left and have plenty of shops etc to choose from.
The entertainment staff work really hard and speak all manner of languages, as in previous reports there are a lot of nationalities there and very few English, however everyone seems to communicate well even though they don't speak each others language.
The pool areas are spotless and cleaned thoroughly every day. The Jacuzzis are a nice change, one is hot and one is cold and as they are tucked away they are never crowded.
I would definitely recommend this hotel to couples and families alike as there is something for everyone, I would however request a room in the palace side of the hotel as they just seem to be a bit better spaced out and a bit more luxurious and quiet. Well done Riu again! Will look to visit another hotel soon!
The resort is huge as it is the riu paraiso/patio and palace merged into one, our rooms were situated in the palace end and were very clean and spacious, with a mini fridge where you can store the free bottles of water that you collect from reception.
The Chinese restaurant and the grill are an absolute must, a nice change from the normal restaurant, booking is required for both but that was not a problem, and there are no restrictions on the amount of times you can visit.
The hotel is well situated as it is right on the seafront where you can turn right or left and have plenty of shops etc to choose from.
The entertainment staff work really hard and speak all manner of languages, as in previous reports there are a lot of nationalities there and very few English, however everyone seems to communicate well even though they don't speak each others language.
The pool areas are spotless and cleaned thoroughly every day. The Jacuzzis are a nice change, one is hot and one is cold and as they are tucked away they are never crowded.
I would definitely recommend this hotel to couples and families alike as there is something for everyone, I would however request a room in the palace side of the hotel as they just seem to be a bit better spaced out and a bit more luxurious and quiet. Well done Riu again! Will look to visit another hotel soon!
Travel operator: First Choice (Premier)
Recommended
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