The hotel was clean and spacious.We asked for a twin-bedded room and were very surprised to find that we had a family suite. This consisted of a large twin-bedded room which also contained 4 chairs and a coffee table, as well as the built in wardrobes,mini bar, dressing table and tv.

There was a door leading into a separate room with double bed,bedside tables and dressing table, the wardrobe for this room was situated in the twin room.The bathroom was marble and large, plenty of space for a family, as besides the toilet, bidet and washbasin there was a separate shower, and a bath with shower with sliding enclosure.

The soundproofing is practically non-existant, the marble floor tiles can be very noisy if someone up above you is clattering around.We didn't have a balcony, but didn't ask for one as we liked the room that we had.

The chambermaid always rang the bell before coming in, and if you did not want your room cleaned immediately, would return later.

We were in the smaller hotel part, which contrary to what other people have written, did contain some Spaniards as well. We used the upper dining room as the lower one was closed except for weekends, when there seemed to be more of an influx of Spaniards for the weekend.

We never had problems getting a table.The food was the usual buffet style, and considering what they charge for full board I thought that they did very well. OK, buffets do get repetitious, but they do in most places, and if the menu had been listed as a table d'hote there would have been a choice of 5 or 6 main courses.

They did try to appeal to a variety of tastes. There was always a choice of 2 soups, a salad buffet. There were always chips and either chops, chicken or steaks or fish being cooked, and a rice or pasta dish, besides the other main courses.Desserts were disappointing, but that applies to most Spanish hotels.

The cold baked apples were nice, and the bread and butter pudding, but forget the custard.There were lots of small cakes, which I did not try, yoghurts, creme caramel and icecreams from the freezer.There seemed to be a fondness for jelly, adults as well as as children, and lots of sprinkles.

The fresh fruit was good, the melon, pineapple and oranges were especially great.Breakfast was bread rolls, a few types of bread, jams, etc, yoghurts, about 4 cereals, fruit juice, bacon, sausage, tomato, eggs(fried or scrambled on different days)There were also hard boiled eggs, cheese and ham.T he bacon and sausage were a little fatty, but that is the Spanish way.

The staff were hard working, clean table cloths after each person.They were mostly very pleasant, not chatty but they were busy. There was the odd sullen member of staff as there always is.

There was a daily entertainment programme which we did not join in, apart from sitting in the bar in the evening with the duo,singer and organist. Geared more to our age group, we are pensioners, but a lot of younger people go into Benidorm anyway.

We found the area quiet which was good for us, but might not be for some people.The beach was down a hill for Poniente.It is about 2 kms to walk to Benidorm old town along the very pleasant front.

If you don't want to walk the no5 bus takes you to the old town(Parque Elche) from a bus stop about a 100yds away.It is 1 euro, and a very good service.There is also a no 15 bus which goes to the main drag Lincon de Roix altough we did not catch this.

If you want to walk to Cala de Finestrat the best way is to walk to the left of the hotel towards the Supermercado and turn left. If you walk in the direction of the Monika Holidays blocks, and turn left there and walk along, then you cutout the steepish hill, and the rather unsightly graffiti and 3 wrecked cars on one site.It is a much pleasanter walk, althought it is a nice cove, there is a tremendous amount of building work going on, and we preferred Poniente beach area.

We enjoyed the holiday and the hotel. One thing that it would benefit from for winter holidays is an indoor pool. There are several outdoor pools but if the weather is bad,an indoor pool would be good.

Stayed in this very large impressive hotel for a long weekend and was allocated a room on the 18th floor the smaller of the 2 buildings. Room was to a good standard and the views of Benidorm spectacular.

Location of the Hotel is slightly on the outskirts of things. It was a good 30-min walk into the centre or an 8 Euro taxi ride.

Communal areas including the reception are very impressive but very large and impersonal.

Pools were large, but not that well maintained with sun lounges scattered around and large expanses of concrete with very little in the way of greenery to brake up the grey.

The restaurant was only partially open when we stayed, making it necessary to share tables with other guests. To be honest the whole restaurant experience was not that fanatistic, with the food being adequate, but fairly basic and quite repetitive

The hotel was very beautiful and very clean.

A very good location and very good buses every 15 mins.

Staff just could not smile to anyone. Entertainment was very good for dancing.

Food was absolutely atrocious caused a great amount of complaints but no change to food. Same menu every other night!

The hotel was appalling, looked great from the outside but looks can be deceiving.

The staff were unfriendly and rude, when complaining suddenly couldn't understand.

The food was dreadful, plates and cutlery dirty, waiters not collecting dirty ones. Tables never being laid so you have to sit at a table with other peoples left overs. The food stone cold and not much choice, can't say I ever went up for seconds for anything apart from the pickled onions (that came out of a jar)

Entertainment was poor, old Spanish singer every night, drinks expensive, 8 euros for a Bacardi and coke!

Found the cleaning staff rude, maid would just barge in at 7 in the morning without knocking, wouldn't clean the room properly or replace toilet rolls.

I would advise people not to stay at this hotel all in all, awful hotel, looks amazing but what can I say... don't go there.

We enjoyed our stay at this hotel, staff at reception were courteous and helpful.

Cleaners knocked and shouted hello before entering room
if you dont want them to come in then lock door from inside
staff in restaurant did not try to make conversation
but I felt this was because they were trying to get on with their work.

Aything at all we asked for was brought to the table as soon as possible. Table cloths were changed after each person. Dishes were collected from tables very quickly
the only dirty dishes I seen were from guests setting serving spoons on dishes. The food definitely was not warm enough, but there were microwaves available.

We all found a good enough variety of food that we were
always able to enjoy something even deserts available for diabetics.

Fr people who enjoy really good food a buffet style restaurant is not the best place to book a holiday.

It suited me because I really enjoy trying little bits and pieces of different things. Suited my husband as he likes meat well cooked and the meats that were fried were sliced thinly and therefore well cooked but you could take as many slices as you wanted.

If you were going away from the hotel at lunchtime they would pack you a lunch.

On the day of our departure we were leaving early and a cold breakfast was left for us in restaurant.

The air conditioning and heating signs on the controls were the opposite from we would expect. Therefore, we had a laugh as on the first evening there my husband and me were feeling cool even though we thought we had the heat switched on. His two sisters in the other room were complaining about being too hot and they thought they had the air con switched on

Would definitely visit this hotel again.

Its easy to be taken away by bright lights as I was. The Bali looks very imposing on the horizon and view from the top is amazing.The hotel has a large and impersonal reception area,we stayed in the annex which is not as high as the main building and the rooms are not as good (i asked to look at one).The pool was cold for september even though we were told it was heated.At weekends the hotel gets packed out with people from madrid as do most of the 4 star hotels in benidom.The food was not great better to eat out.Hotel location is very good in a quiet area with a great beach.

I went on my own with my youngest daughter who is 7. This hotel is the 'in place' for the Spanish, its the 'place to be seen'! Very grand, checked in quickly by friendly staff. Room was clean and cool from the air conditioning, small balcony, we were in the new building, balcony at the back of the older building looked larger. We over looked the pool area and the beach, on the 11th floor, had a lovely view. Hairdryer in bathroom so no need to take one. Was a sofa/bed in our room which if removed would have given us a little more room but at the end of the day all we did was wash and change in the room and sleep, we dont go away to spend hours in our hotel room.

Restaurants, there are 2, one on the same floor as the reception area, we only used this once towards the end of our holiday for breakfast and it was alot smaller than the restaurant on the lower floor, so we preferred the lower floor one. Staff were very welcoming in the restaurant as they got to know you.... we used to go down to dinner at 7.30pm when it opened as my little one was hungry, it got very busy later on so if you dont like the hussle and bussle i suggest you make it for around 7.30 to 8pm to go in for your dinner, you also have to show your room card/key on entering the restuarant.....we found it useful to purchase the drinks prior to sitting down then that way people can see your tables reserved and wont use it. Food was good, some evenings it wasnt that hot but i noticed people using microwaves to sometimes heat their food up, i wouldnt say it was cold but not always piping hot, however always plenty to choose from, we didnt go hungry. Also towards the end of our holiday we noticed stand up freezers at the sides of the restuarant with ice creams in, so make sure you check this out.

A word of warning, the floors in the hotel are very slippery, marble and always being polished so make sure you walk carefully, althought i didnt see anyone falling over i nearly went over when walking back to the table with a plate of food!

The pool area was good, plenty of sunbeds, yes you get the towel brigade each morning but then people would be going down to the pool at 9am and still getting beds, annoying though when some people by us left their towels on sunbeds only to use the pool for 1 hour that day! a little unfair on people wanting to have the day there. I found the cleanliness round the pool a little poor, each morning the cleaners would hose down the floor area, but didnt brush away the dirt, so when you had walked by the pool and it was wet your feet were dirty. Cleaners in the evening about 5pm ish would come round picking rubbish up and there were bins about to put rubbish in but the odd plaster was hanging about, cigarette ends and what i was horrified to see was inbewteen the seating area and the pool there was bits of broken glass each morning, so beware of this and make sure you and your kids wear something on your feet if walking between the two pools. I saw on the last day 2 people tread on the glass and cut their feet. I did tell the lifeguard one day but he didnt really seem that interested. The lifeguard was there from about 10am till 7pm ish watching both pools, but he didnt really seem to be that bothered in keeping his eyes on kids/people in the pool he was too busy watching the water polo etc in the other pool, so make sure you keep an eye on your own kids at all times in the pool. Large childrens part of the pool, always went really quiet about 2pm when alot of the spanish went for lunch so was nice to have the pool to yourself.

Entertainment - my daughter didnt really join in any of the daytime things, the animation team were nice, but all the time they were announcing in spanish, i did have to tell them at one point when my daughter joined in that she was english to make sure they spoke in english for her which they were of course happy to do so. Evening entertainment was a little boring the same every night for 2 weeks, dancers on stage doing the same dances to the same tunes and a group who had 2 women dancing and singing who i didnt rate very highly, we tended to go out in the evening. If your stopping the the rooms on the pool side of the hotel the entertainment goes on till midnight and is rather loud but we got used to it.

Bar staff were sometimes struggling to understand english when ordering drinks so i suggest you brush up on your spanish a little but this was part of the holiday and we were in spain after all. Pool side bar staff very nice indeed.

Id defo go to this hotel again, as im sure many spanish people would.

My Partner and I Stayed at the Hotel Gran Bali between the 25th June and 2nd July 2005. We booked on Direct Holidays Website and had a Bargain at

This is the second time I have stayed at this Hotel and have found it excellent or would not have gone back. Unlike alot of the negative comments about this Hotel.

Staff are very friendly and yes it is a little bit outside Benidorm but when you have children sometimes it is better if you are away from the hussle and bussle of it all.

Hotel was great, food - there was something for everyone and a bonus if you like fish, but at the end of the day you are in Spain and the Spanish do like fish. There is a massive choice in the 2 restaurants one is on ground level and one on the lower floor, we found the lower floor a little quieter.

We had a room on the 20th floor of the new building and not in the annex building and the views were spectacular you see right across the whole of benidorm Poiniente Beach and Levante Beach.

There is a viewing platform in this Hotel and for Hotel guests you only pay 1Euro to go up to the top and see, what a view!!!! Tremendous.

I wouldn't recommend this hotel to anyone. On arrival we were well impressed with the look of the place. We were given a room on the 4th floor which has a view of the back of the kebab shop.
The food was terrible everything tasted of grease even the veg and the queues were shocking too much plate nudging. There were not enough highchairs either we constantly had to wait for a highchair. After 2 days of grease we had enough and ate out all the time.
The staff attitude was unacceptable at times very arrogant.
The entertainment was OK if you speak Spanish and are over 60.This hotel had loads of different nationalities in it they could have done loads better.
I would never go back to this hotel miles out from levante where the entertainment is. We have stayed in far cleaner and friendlier 3* hotels.