13 Reviews
Traveller Rating
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Excellent2
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Very Good3
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Good2
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Average4
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Poor2
Review Overview
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Entertainment
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Location
19 years 3 months ago
Just back from Benidorm, booked the moby Dick apartments through Benidorm direct(never again).
These were supposed to be Excellent 3 star apartments according to their rating, we booked 2 one bedroomed apartments both were absolutely filthy, cockroaches, stained mattresses and bed covers, no TV, broken door on washing machine. They are nothing like advertised.
After the first night we complained to the management who I must say were very nice and helpful, we were moved across the road into two different apartments, one was more up to date than the other, but both clean did not see one cockroach after that.
I would say to anyone that has already booked these apartments to try and change to somewhere else.
These were supposed to be Excellent 3 star apartments according to their rating, we booked 2 one bedroomed apartments both were absolutely filthy, cockroaches, stained mattresses and bed covers, no TV, broken door on washing machine. They are nothing like advertised.
After the first night we complained to the management who I must say were very nice and helpful, we were moved across the road into two different apartments, one was more up to date than the other, but both clean did not see one cockroach after that.
I would say to anyone that has already booked these apartments to try and change to somewhere else.
Travel operator: benidorm direct
19 years 10 months ago
We were given a room on the 1st floor which was alive with cockroaches. We complained and were moved to the 6th floor which proved to be worse - cockroaches everywhere. The manager there was rude and unhelpful.
We had stayed for 3 nights, yet were booked in for 3 months. We asked for a refund because we were desperate to move elsewhere - we couldn't live with cockroaches. We were given 500 euros to give the keys back.
Even the taxi driver that dropped us there had told us he'd heard it was infested. We reported them to public health but were told that they could only attend to infestations outside of the hotel, not inside, which is no good for any guest!
We'd advise anyone considering this hotel to go elsewhere.
We had stayed for 3 nights, yet were booked in for 3 months. We asked for a refund because we were desperate to move elsewhere - we couldn't live with cockroaches. We were given 500 euros to give the keys back.
Even the taxi driver that dropped us there had told us he'd heard it was infested. We reported them to public health but were told that they could only attend to infestations outside of the hotel, not inside, which is no good for any guest!
We'd advise anyone considering this hotel to go elsewhere.
Travel operator: Arranged privately through web
20 years ago
I stay in the Moby Dick year after year for the Fiesta week & for various other short breaks throughout the year.
Apartments are spacious, clean & secure which I think is very important - key entry into pool area then another key entry required to get into the actual building.
There are cockroaches in most of Spain & most of the places in Benidorm are not immune to this I have found if you keep your room tidy & wipe away crumbs & bin any leftover food then cockroaches do not have a reason to enter your apartment. Yes have seen 1 cockroach in the Moby Dick but doing the above should do the trick to avoiding them.
The staff are excellent - anything you require ie: more sheets, pillows, blankets, etc etc all you have to do is ask.
I am actually a travel agent myself and have stayed in over 20 apartments in all my time of visiting Benidorm & I can honestly say I would not want to stay anywhere else - the location is fantastic, clean apartments, friendly & helpful staff with excellent security.
I am writing this as I always seem to see reports slating not just the Moby Dick but other apartments. Can I just point out that the 3 star rating is a rating given by Benidorm Direct not the Spanish tourist board most uk operators have their own rating system & properties abroad do not always live up to a 3 star in the uk as we would expect.
Moby dick apartments can be booked through other people & are not exclusive to Bendiorm Direct as far as I know.
But at the end of the day you get what you pay for if you want 4 star luxury then unfortunately you have to pay 4 star luxury prices not
Apartments are spacious, clean & secure which I think is very important - key entry into pool area then another key entry required to get into the actual building.
There are cockroaches in most of Spain & most of the places in Benidorm are not immune to this I have found if you keep your room tidy & wipe away crumbs & bin any leftover food then cockroaches do not have a reason to enter your apartment. Yes have seen 1 cockroach in the Moby Dick but doing the above should do the trick to avoiding them.
The staff are excellent - anything you require ie: more sheets, pillows, blankets, etc etc all you have to do is ask.
I am actually a travel agent myself and have stayed in over 20 apartments in all my time of visiting Benidorm & I can honestly say I would not want to stay anywhere else - the location is fantastic, clean apartments, friendly & helpful staff with excellent security.
I am writing this as I always seem to see reports slating not just the Moby Dick but other apartments. Can I just point out that the 3 star rating is a rating given by Benidorm Direct not the Spanish tourist board most uk operators have their own rating system & properties abroad do not always live up to a 3 star in the uk as we would expect.
Moby dick apartments can be booked through other people & are not exclusive to Bendiorm Direct as far as I know.
But at the end of the day you get what you pay for if you want 4 star luxury then unfortunately you have to pay 4 star luxury prices not
Travel operator: Hilma Travel Ltd - Cheadle Hulme - Cheshire
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