2 Reviews
Traveller Rating
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Excellent0
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Very Good1
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Good0
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Average0
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
14 years 4 months ago
Arrived at hotel which was surrounded by drunk youngsters (not british). Hotel public areas were tired and dirty, Room was worse!!!
Our feet got dirty walking a few feet from the bath to the bed, litter left from previous occupants,Beds worn out and bumpy etc. It appeared as if no real work had been done to the rooms since they were build, probably in the 60's or 70's.
The free for all breakfast left us concerned about standards of hygene (e.g. there were no tongs for some food, and the cooked food looked awful and was cold). As rooms, public facilities and food all appeared to have serious flaws we moved hotels to one that had good standards of hygene and comfort.
The other family who arrived with us at the Olympic Park advised that they had similar concerns and chose to eat out rather that eat at the hotel, and spent a further 900 euros in the process.
Thomson staff did not appear to take our complaint seriously, and the most senior Thomson person there refused to speak with me over the phone. I have never had such poor customer service.
Callela is, in my opinion, a charaterless sprawling and decaying dump, with only a large clean beach and easy links to Barcelona as redeeming features.
Stay away, unlees your idea of a holiday is to party all night and sleep all day, and you are less that twenty five years old!!
Our feet got dirty walking a few feet from the bath to the bed, litter left from previous occupants,Beds worn out and bumpy etc. It appeared as if no real work had been done to the rooms since they were build, probably in the 60's or 70's.
The free for all breakfast left us concerned about standards of hygene (e.g. there were no tongs for some food, and the cooked food looked awful and was cold). As rooms, public facilities and food all appeared to have serious flaws we moved hotels to one that had good standards of hygene and comfort.
The other family who arrived with us at the Olympic Park advised that they had similar concerns and chose to eat out rather that eat at the hotel, and spent a further 900 euros in the process.
Thomson staff did not appear to take our complaint seriously, and the most senior Thomson person there refused to speak with me over the phone. I have never had such poor customer service.
Callela is, in my opinion, a charaterless sprawling and decaying dump, with only a large clean beach and easy links to Barcelona as redeeming features.
Stay away, unlees your idea of a holiday is to party all night and sleep all day, and you are less that twenty five years old!!
Travel operator: Thomson
16 years 5 months ago
Fantastic hotel, very clean food and drink good.
Entertainment Okay Snack bar nice 3 swimming pools
Entertainment Okay Snack bar nice 3 swimming pools
Travel operator: DIY
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