23 Reviews
Traveller Rating
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Excellent10
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Very Good7
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Good4
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Average0
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
1 month ago
Avoid this hotel at all costs. We booked a 4-star all-inclusive stay, but the reality was a nightmare. Rooms were dirty, infested with cockroaches, and had a 30-year-old TV requiring a deposit for a remote. The hotel felt like it hadn’t been updated in decades.
The bar only served cheap draft beer, spirits were diluted, and basic drinks were not included. Food hygiene certificates were expired, making it a real health risk.
We paid nearly £1,000 for the week, while other guests paid £250 for the same hotel. This was meant to be our first family holiday with our son—but it turned into a disaster.
If you value safety, cleanliness, and honesty, stay far away from Riviera Hotel.
The
The bar only served cheap draft beer, spirits were diluted, and basic drinks were not included. Food hygiene certificates were expired, making it a real health risk.
We paid nearly £1,000 for the week, while other guests paid £250 for the same hotel. This was meant to be our first family holiday with our son—but it turned into a disaster.
If you value safety, cleanliness, and honesty, stay far away from Riviera Hotel.
The
Travel operator: Loveholiday
2 years ago
We have been to this hotel 3 times in 10 years. First 2 times brilliant, this time will be the last. On arrival we had to wait 4 hours for room. Room was dirty, we complained to reception, the lady on the desk was rude and needs training on how to speak to people.
Went for a shower it fell off the wall it took them 4 days to come and fix it. Food was ok but repetitive. Most staff are ok but if you don't tip be prepared to be ignored. If you're French you will be well looked after, English not so.
Went for a shower it fell off the wall it took them 4 days to come and fix it. Food was ok but repetitive. Most staff are ok but if you don't tip be prepared to be ignored. If you're French you will be well looked after, English not so.
Travel operator: Love Holidays
12 years 1 month ago
We had a great holiday! We were put in a room on the 5th floor and wow! What an amazing view we had of the pool and the sea! The beach is just a 5 minute walk away from the hotel via a short pathway or you can go through the sister hotel called the abou sofiane! The staff cannot do enough for you they all bend over backwards for you! They all have a smile on their faces!
The animation team at this hotel are all great! The food is great and there is always something to eat! The hotel is very clean there are always maids around cleaning up! Also the swimming pool and the water slides are VERY CLEAN! They are cleaned every day!!! All in all we had a great holiday and we cannot wait to go back!
The animation team at this hotel are all great! The food is great and there is always something to eat! The hotel is very clean there are always maids around cleaning up! Also the swimming pool and the water slides are VERY CLEAN! They are cleaned every day!!! All in all we had a great holiday and we cannot wait to go back!
Travel operator: thomas cook
Hotel tip: The best rooms are located on the 5th floor
Recommended
13 years 4 months ago
The Riviera isn’t the poshest hotel but must be the friendliest with the most amazing staff. The rooms are lovely and most overlook the pool and gardens. The restaurant is spacious and the food nice especially the Tunisian specialities. Desserts are to die for! The hotel is set back from the beach down a path and has a beach bar which wasn’t open when we were there. The sand is soft and white and the sea shallow. The animation team have only been together for a short time and are not as good as other ones we have seen in other hotels. We just sat in the lounge chatting to new friends. It’s a 20minute walk from the Marina past golf courses. I wouldn’t hesitate to return especially during our winter months.
Recommended
13 years 7 months ago
This was a cheap holiday but the hotel was just fine. We cannot fault it. The food was lovely, plenty of choice and no upset tummies. The service was really good if you tipped every few days which we didn't mind doing. The beach was lovely, and had its own restaurant down there but you could not get any alcohol there. We tipped the beach attendant every few days and got great sunbeds in prime location waiting for us. We did not use the pool but it looked fine, with a separate pool with a couple of slides in. The room was clean and had a fridge, tv, only 1 or 2 English speaking channels, hair dryer etc. The gym was a waste of time, if you want a decent gym stay at the Abou Soffiene next door. One tip is get a room on the top floor as you can hear everything above you.
You get what you pay for, if you want luxury then you need to pay a lot more.
You get what you pay for, if you want luxury then you need to pay a lot more.
Recommended
19 years ago
I stayed i nthe riviera hotel in april it was fantastic it was my first time abroad and i absolutely loved it. All the staff were lovely i am deffenelty going back just to see kamel wannace and habib i absolutely loved spending time in the cocktail bar and in the little cafe with habib where you can always go for a laugh.
Travel operator: thomas cook
Recommended
19 years 10 months ago
Just arrived back after two weeks, this hotel and it's sister hotel Abu Sofien was absolutely fabulous.
Staff could not do enough for you.
Food was very good to say they had to cater for so many different nationals, you would have to be very fussy to go hungry.
Good size swimming pool and great beach. I would say if your taking young children the sister hotel would be better has there's more going off.
The animation team did a great job and the shows at night were very professional.
About Port el Kantaoui very nice harbour and small shopping area, most locals very nice but a few did try and rip you off especially over drinks be sure to state small or they will fetch large and charge more than double. also be careful with teenage daughters. There are a few trips etc but only last a couple of hours so don't pay for boats trips and expect a full day out. Water sports are very reasonable and are very safety conscious.
If I had a complaint it would be June/July is too hot and all the tipping even in hotels where you've already paid.
Would definitely go back.
Staff could not do enough for you.
Food was very good to say they had to cater for so many different nationals, you would have to be very fussy to go hungry.
Good size swimming pool and great beach. I would say if your taking young children the sister hotel would be better has there's more going off.
The animation team did a great job and the shows at night were very professional.
About Port el Kantaoui very nice harbour and small shopping area, most locals very nice but a few did try and rip you off especially over drinks be sure to state small or they will fetch large and charge more than double. also be careful with teenage daughters. There are a few trips etc but only last a couple of hours so don't pay for boats trips and expect a full day out. Water sports are very reasonable and are very safety conscious.
If I had a complaint it would be June/July is too hot and all the tipping even in hotels where you've already paid.
Would definitely go back.
Travel operator: first choice
Recommended
20 years 1 month ago
This hotel is in a very good location to everything around it. Turn right for a 20 min stroll to the port or a 5 min taxi ride which will cost you 3 diners (£1.50) or turn left for a five min walk to a supermarket. Also when turning right you will find a lovely golf course 10 mins away.
The hotel staff are really friendly and will go out of there way to accommodate you and help you out! The Animation team are brilliant they kept us entertained with different activities during the day which made the days pass quicker when we had bad weather. The same guys then done the evening entertainment which wasn't great but was watchable so I am giving all credit to them!
The Hotel's public areas were always very clean and tidy, your rooms were also cleaned everyday and new towels supplied. The maids are also very polite and will leave your room until later if you are still getting ready etc.
The food was alright, not a great choice but I think this was more to do with the time of year which we traveled. The snack bar is great for lunch time as the food is freshly cooked for you. You can have one visit to the Italian restaurant and Tunisian Restaurant which I would recommend as it is something different, although I would agree with other comments that the Tunisian is much better.
You can also you the facilities in the sister hotel. The Disco is really good for a late drink and music isn't that bad either.
The hotel staff are really friendly and will go out of there way to accommodate you and help you out! The Animation team are brilliant they kept us entertained with different activities during the day which made the days pass quicker when we had bad weather. The same guys then done the evening entertainment which wasn't great but was watchable so I am giving all credit to them!
The Hotel's public areas were always very clean and tidy, your rooms were also cleaned everyday and new towels supplied. The maids are also very polite and will leave your room until later if you are still getting ready etc.
The food was alright, not a great choice but I think this was more to do with the time of year which we traveled. The snack bar is great for lunch time as the food is freshly cooked for you. You can have one visit to the Italian restaurant and Tunisian Restaurant which I would recommend as it is something different, although I would agree with other comments that the Tunisian is much better.
You can also you the facilities in the sister hotel. The Disco is really good for a late drink and music isn't that bad either.
Travel operator: Thoams Cook
20 years 2 months ago
Advertised by Thomas Cook as Occidental Riviera. Quite a good location as only a 20 minute stroll to the harbour and no hassle from over eager locals on the way. Harbour has some nice little shops, again with very little hassle from the shop keepers. As we were all inclusive we didn't eat or drink at any of the harbour restaurants but some did look quite tempting.
Rooms and public areas of the hotel are kept very clean. Bedroom and bathroom functional but basic, shame that the t.v. only had an english speaking news channel available until lunchtime.
Meals were o.k. and you didn't starve but they were never very hot. Breakfast was about the best meal of the day with fresh pancakes and omelettes. Staff were very good at remembering your favourite tipple and having it ready quickly. We ate in the Tunisian and the Italian restaurant and found the Tunisian far better. The food was served hot and the quality very good. The Italian restaurant had very poor service and the quality of the food wasn't very good.
Evening entertainment was awful and a fight nearly broke out one night when they played bingo for money and then discovered there were no 80 - 89 balls in the machine !
Had a full body & face massage in the health spa for only 20 dinar and it was wonderful.
Weather for the end of February wasn't too bad I suppose, 2 days of sun, 1 day of rain and the rest fair.
Thomas Cook rep "Steph" was one of the friendliest, efficiant reps I have ever met. The Thomas Cook evening out at Sousse "night of a thousand stars" was excellent.
This was our first visit to Tunisia but I don't think I'd be keen to rush back.
Rooms and public areas of the hotel are kept very clean. Bedroom and bathroom functional but basic, shame that the t.v. only had an english speaking news channel available until lunchtime.
Meals were o.k. and you didn't starve but they were never very hot. Breakfast was about the best meal of the day with fresh pancakes and omelettes. Staff were very good at remembering your favourite tipple and having it ready quickly. We ate in the Tunisian and the Italian restaurant and found the Tunisian far better. The food was served hot and the quality very good. The Italian restaurant had very poor service and the quality of the food wasn't very good.
Evening entertainment was awful and a fight nearly broke out one night when they played bingo for money and then discovered there were no 80 - 89 balls in the machine !
Had a full body & face massage in the health spa for only 20 dinar and it was wonderful.
Weather for the end of February wasn't too bad I suppose, 2 days of sun, 1 day of rain and the rest fair.
Thomas Cook rep "Steph" was one of the friendliest, efficiant reps I have ever met. The Thomas Cook evening out at Sousse "night of a thousand stars" was excellent.
This was our first visit to Tunisia but I don't think I'd be keen to rush back.
Travel operator: Thomas Cook Direct
20 years 4 months ago
Excellent value as we paid very little for the two week Xmas and new year break. The price included the gala dinners on Xmas and new years eve which were superb.
The hotel was fabulous. The room was spacious and cleaned daily. Our only complaint is that the cleaning staff had a tendency to disregard do not disturb card on the door and would just walk in!
The food was acceptable, one has to remember that they cater for many tastes and as such the meals won't please everyone all of the time. My husband and I always found something to eat whatever time of day or night we wanted something. We didn't try the Tunisian restaurant but took advantage of two visits to the Italian and boy was it good!
The staff were all so friendly and nothing was ever too much trouble for them. We walked into the lobby bar and our drinks were poured and waiting for us after just 24 hours (no we aren't alcoholics honest!) The cocktail bar man made us specials every night and gladly came up with stomach settling remedies when I had a bout of indigestion!
Entertainment was at times basic and somewhat Butlins style but still good. The guys work long hours and try so hard to keep everyone entertained and Xmas day saw us taking part in a donkey derby on real donkeys. We felt that everyone made a real effort to ensure we were happy and would not hesitate to go back to this hotel again.
The hotel was fabulous. The room was spacious and cleaned daily. Our only complaint is that the cleaning staff had a tendency to disregard do not disturb card on the door and would just walk in!
The food was acceptable, one has to remember that they cater for many tastes and as such the meals won't please everyone all of the time. My husband and I always found something to eat whatever time of day or night we wanted something. We didn't try the Tunisian restaurant but took advantage of two visits to the Italian and boy was it good!
The staff were all so friendly and nothing was ever too much trouble for them. We walked into the lobby bar and our drinks were poured and waiting for us after just 24 hours (no we aren't alcoholics honest!) The cocktail bar man made us specials every night and gladly came up with stomach settling remedies when I had a bout of indigestion!
Entertainment was at times basic and somewhat Butlins style but still good. The guys work long hours and try so hard to keep everyone entertained and Xmas day saw us taking part in a donkey derby on real donkeys. We felt that everyone made a real effort to ensure we were happy and would not hesitate to go back to this hotel again.
Travel operator: first choice
Recommended
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