Excellent hotel.

I disagree with some people how put some complain.

I like this hotel. It's the best hotel in Sousse.

The hotel is in great location.

However the pool area is used by all the locals as well who can be a bit intimidating.

Unfortunately the hotel was full and so first in was best fed at mealtimes, the food got so bad we ate out most evenings.

The hotel staff are willing and friendly the entertainment good.

We are going again this year but staying in the sister hotel having previously stayed there.

When my friend and I went to Sousse it was our first time abroad and it was amazing!!

The hotel was gorgeous, the entry room/reception was spectacular, and all the staff are really friendly and speak pretty good English.

The room was lovely, plenty of storage space, chambermaids called in daily to make the beds, clean the rooms and change the towel, they're very discrete and only come in when the room is empty. The safety boxes seemed very secure and we had no trouble at all. The view from our room was fab, looking out over the outside pool onto the sea over the road.

Sousse itself was wonderful, lots to do and not far from other towns.

The food overall was good, I

I stayed in Hotel Chems El Hana for Christmas in 2001, 2002, 2003 but didn't return any more. When I used to go back,it was like home for home, and the staff recognize you.

I always found the food excellent and could not understand any complaints about it. A huge variety, enormous breakfast and as for the Christmas dinner, in Tunisia they must spend the whole year organising it. The catering staff get a round of applause. I saw inside the kitchen which was spotless, reception staff helpful and Head Waiter and staff hard working. There was a safety box room.

With the Forever Young deals you get afternoon tea, library and quizzes, etc.

Weather permitting you would use the next door swimming pool which was superb.

Now the low points. There was nowhere to change for the indoor pool, just a grotty shower room. I didn't trust the hygiene of the pool. I had a reflexology treatment however. So you would have to come up to your room in wet costume and towel. I did report it but nothing was done. In the rooms, the toilet hygiene was very poor and the towels were worn out. The carpet was not vacuumed. Once I had pointed this out, it was deal with.

Entertainment was poor in my last year and the bar was freezing cold. The waiters were grumpy and never had any change. In year 2002, they had resident animators and aerobic classes. Previously they had good visiting entertainers.

The rep was very helpful but the Thomas Cook reps spend too much time rehearsing for their "shows". Surely this should be left to the professional entertainers, who need the work, so that reps can do their job.

I loved Sousse itself, but by the third year got sick of being hassled by shopkeepers. I took the 2-day desert tour camel riding on Christmas day and visited El Djem twice.

Finally, Cook's aircrew are too slow at getting people on the planes, especially when they're already late. They just stand there while passengers mess around with their luggage holding up everybody around. Then their planes land miles away from the airport.

A very good hotel.

Our room was clean and everything in perfect condition.

Good food, nice staff and hope to visit again in nearby future.

Went here a couple of years ago had one of the best holidays weve ever had.
Staff were so friendly and really made an effort to understand english culture.Beach across the road was amazing and so clean,the white powder sands and clear sea were breath taking.
Only note id make although friendly the locals can be a little too keen to sell, and also be carefull to cover up when you your not at hotel or beach.
Food for vegatarians such as myself was limited but got by.
For the price would recommend