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7 years 6 months ago
Arrived with my husband, two young children and OAP Mum on 28th May at 3.30 in Turkey. Was taken to our Hotel by the transfer vehicle (non English speaking). They drove off and we were left at a hotel that had been closed down for months and months. We finally found a hotel room for the night (at our own cost)
We had tried to contact our holiday provider "love holidays" several times costing £1.50 per minute.
We finally managed to talk to a person in the afternoon who said they were unaware of the hotel closure. We made our own way to another hotel that had been set up for us to find that it wasn't "like for like".
We called love holidays AGAIN to ask for another hotel but they said "as it's Sunday there is nothing we can do today".
We waited until Monday and called AGAIN to be told "it is bank holiday in the U.K. So we can't move your family today"!
We are only here for a week so moving hotels on the 3rd day was unacceptable.
On the Mondays conversation I asked for a private transfer and Love Holidays said they would speak to their manager. It is now Friday and we have been told it will cost us an extra £40 for the upgraded transfer but we would have to travel in two separate taxis,
Getting pi**ed off now.
My husband and I have now had a massive row on the last day of our holiday and to be honest it's probably broken us as I've had enough now.
Well done love holidays you absolute idiots
We had tried to contact our holiday provider "love holidays" several times costing £1.50 per minute.
We finally managed to talk to a person in the afternoon who said they were unaware of the hotel closure. We made our own way to another hotel that had been set up for us to find that it wasn't "like for like".
We called love holidays AGAIN to ask for another hotel but they said "as it's Sunday there is nothing we can do today".
We waited until Monday and called AGAIN to be told "it is bank holiday in the U.K. So we can't move your family today"!
We are only here for a week so moving hotels on the 3rd day was unacceptable.
On the Mondays conversation I asked for a private transfer and Love Holidays said they would speak to their manager. It is now Friday and we have been told it will cost us an extra £40 for the upgraded transfer but we would have to travel in two separate taxis,
Getting pi**ed off now.
My husband and I have now had a massive row on the last day of our holiday and to be honest it's probably broken us as I've had enough now.
Well done love holidays you absolute idiots
Travel operator: Love holidays
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