22 Reviews
Traveller Rating
-
Excellent6
-
Very Good9
-
Good5
-
Average2
-
Poor0
Review Overview
-
Cleanliness
-
Entertainment
-
Food
-
Service
-
Location
On arrival to our room we had 2 single beds (there were 3 of us) but the staff did bring up a pull out bed, not the sort of service I expected with a 5* hotel. The wardrobes if you can call them that barely fit a thing in them. Very dated but we did have a good view from our room.
People go down very early in the morning to reserve sunbeds and staff do nothing. We found out the hard way the next day when we had no beds to use as they had all been taken. Some never even came back.
Food was samey, pretty poor to be honest. Staff don’t speak a lot of English or serve ice in alcoholic drinks even after constantly asking. Not the sort of service you expect from a 5*.
Lots of stray cats around the eating area. We had to ask staff to remove one that decided to sit on a chair at our table wanting food and scratched my son on the hand causing him to bleed as staff just left it there.
Entertainment was ok but not well advertised, was told no entertainment for children by staff and then halfway through our stay I saw a sign for a kids mini disco and activities but had no idea before hand. For a hotel focusing on families I found this odd. They also don’t start until 9pm onwards which was late.
The beach is cute but not safe for children as there is a concrete drop in to the sea and no shore line so we didn’t choose to go down there.
Entertainment staff seemed friendly apart from one male called Sam who I found totally inappropriate calling my son ‘his baby’ and pestering a lot of the females and becoming rude when his advances were ignored.
Around the pool is very very slippery.
The stay was value for money but I would only rate this a 3*
Travel operator: EasyJet Holidays
We took our grandchildren with us, their first time there, found it hard to get them to leave the hotel to go on trips, they were so contented. Thank you very much to Freda, the children's animation team member, she made it fun for my grandson.
There is no entertainment for teenagers, but the bar staff made it fun for them.
We were given a family room on the ground floor; I must say that having been there before we knew this was a room that 4 beds were squeezed into.
We are going again next year and will find it impossible to leave the grandchildren behind.
The hotel was very clean, rooms a good size, the food was also very appetizing however the same every night, it was disappointing to find out the a la carte restaurants were closed even although the hotel was of full capacity and had also overbooked.
Our friends arrived the day before us and were asked to share a room. I don’t think this hotel is a five star I am sorry to say; the five stars in Lara Beach and side area were far superior. The service from the waiters wasn’t good at all, we had to clear the tables a few times ourselves and we felt it was a bother to ask them to serve you a drink which I have to say must have been watered down, sorry to disappoint anyone who has booked.
Travel operator: Thomas Cook
Hotel itself it nice not 5 star more a good 3* although it closes in October for full refurbishment, they say they are also putting slides in the pool for the kids which will be good. The food was good but just not to our tastes, but the two a la carte restaurants are very nice the Turkish one has great views out to sea.
Our 11 year old made friends the first day and he was always away playing and doing things with him and the other kids the older daughter made friends and went on couple trips into Kusadasi to foam party and to bar street both organised be the entertainment crew who tried there hardest to entertain. Made some great new friends too.
The water parks ok too about 25mins away by bus went to aqua fantasy although the other park has dolphins and you can actually swim with them.
Travel operator: sunwings
The staff will tell you anything you want to hear, they are lovely but all Lie!! It must be a turkey thing!!
The drinks I drank like a fish gin tonics vodka's cocktails but never once got drunk it must be watered down as everyone else says the same, the larger which I don't drink they say strong.
Ice cream only came out at 3.30pm-5pm which was so poor as there was ALWAYS a big que I'd never been to such a budget hotel if ice cream was available all the time then no question!!
Definitely not 5 star at all.
Travel operator: bookable holidays
Food/dining areas - was presented well and tasted even better! It was always hot, and plentiful. Negative was in the evening, dress code non-existent, which was a shame as it let the tone down when a pianist and violinist playing and yet people still had beach shorts on! Don’t expect dj’s but smart dress would have been good.
Also smoking area was placed in the middle of room?? When the hotel started to fill up and there weren’t any non-smoking tables available. We asked for a door to be opened. Smokers (Germans actually) complained of the breeze and the doors were closed! The non-smoking area was enlarged for the following night.
Fresh pizza at the main pool bar, are really something to taste, even though you won’t be hungry enough to really want them!
Bars/drinks - we found the pool area/bars clean at all times. The cocktails are included in the A.I price and are lovely. Drinks where at the right strength and the beer is strong so b careful.
Location – is not the best. Need to catch dolmus (across the road) to the main town, Centrum. You will need to do this for the entertainment, as in the evening it is really less than poor, but I may have just seen too many shows like "Miss Hotel" and music quizzes.
The in-hotel jewelers shop is really good. Ali is fair and honest and the prices match the town without the hassle so give him a go?
The massage and Turkish bath is simply the best I’ve ever had! Well worth the money and you really feel like a queen while you are there!
Travel operator: med hotel via kiwktravel
The hotel was a good 4 star really , we found it very clean indeed ,towels and linen were changed daily ,though not a lot of space in the wardrobes ,so be warned ,anyhow with the 15kgs luggage allowance it was ample I suppose .
Pools were clean and fresh towels every day from the friendly pool man .Every pool was clearly displayed with temps etc the whole of the outside of the hotel was immaculate.
Food was plentiful you could put together a meal of sorts from the choice of salads and hot food in the evenings ,I will tell you that even though I am a smoker myself I found other people smoking quite bad !this was mainly Germans ! There was a small area for non smokers but it needs to be enlarged or stopped as it is in UK in most resteraunts now.
It was al ovely treat to have a pianist and a violin playing whilst you dined but alas not many dressed for dinner it is a shame there is no dress code for such a lovely dining room.
The location is good if all you want to do is relax as you have to got the dolmus to centrum then when you get there all you get is hassle round the shops. We went back to hotel within and hour and never bothered to go out again ,there is a jeweller on sit and little shop I think its safer to shop there.
Entertainments team did their best but is usual hol camp rubbish we enjoyed the drinks and chat with friends we met instead.
You must try the Turkish massage second package for a treat ,look out for Hacklan he walks round with a massage tshirt on, he will explain everything to you.
I would say go and relax in this lovely hotel the staff are very obliging we had a lovely time and met some good pals and had good weather too.
We definately would go again.
Travel operator: Med hotels
As we went late in the year, the hotel was about one third full, which suited me down to the ground as I do not like busy hotels. There was plenty of food every day and the staff were really friendly. It is a pity that with such a posh looking hotel that people did not make the effort to dress for dinner, some came in with their shorts and t-shirts still on. Mind you, some of the older guests dressed well, so we did not feel out of place.
The food was all buffet style, hot and cold and of good quality. Remember you are not in England so their food is different but you must be prepared to try it - it was delicious. They did have a good choice to suit all types though.
We had no problem getting a sunbed and they had their own private little manmade beach which is accessed at the back of the hotel down some steps. There is a pier which you can walk along, fish or swim from if you wish.
There was only entertainment in the evening, understandable as there were very few children - nothing major but some of it fun. They also showed a film on a screen through a dvd player for those who just wanted a quiet evening.
You can get a dolmus (bus) very cheaply outside the hotel to Kusadasi where there is a vast number of shops to brouse around, however, be prepared to be pulled into the shops, some of them just do not take a polite no for an answer!
Overall, we had a lovely time, we could not fault the hotel or its staff. The weather was still nice but the sun did go down at about 5.30pm.
I can imagine it getting busy during the peak periods but if you are a more mature couple (40+) looking for a relaxing holiday then I would definately recommend this hotel towards of the end of the peak period.
Travel operator: can't remember
The rooms are quite basic and contain a mini bar and safe which requires a refundable deposit of £10.
The food generally was below standard, soup being the best meal available in the main restaurants.
The entertainment was very basic something common in Turkey they use animation teams, it was very weak and does not compare to entertainment in say Spain!
The staff vary in customer service standards many are not very friendly particularly those involved in bar working, they try to give minimum measures including basics like ice!
The hotel does not provide a courtesy room or allow you to keep your AI status after the noon checkout so not very friendly and bad if you’re not leaving until early hours.
Pool was very good but crowded.
Travel operator: Vision Holidays
Had fabulous time - Turkish people are friendly, fabulous scenery (especially the setting for the Hotel Fantasia)see Samos in the distance, many ruins to see and natural wonders of the world (Pamukkale)
I read all the reviews before booking this Hotel - the Hotel is excellent, very clean, excellent food, friendly helpful staff and good location - can walk to Long Beach, only 10 mins on Dolmus (very cheap) to Kusadasi.
Turkish baths within hotel- we booked massage - had mid range package approx. 1hr.45 mins - lovely to feel so clean and relaxed at the beginning of the holiday - well worth the cost.
Two lovely pools - we tended to stay by the quieter pool. Never a problem with sun beds even in the second week when the hotel seemed to be much fuller. It was lovely to swim in the sea; manmade beach (knew this before we booked).
The hotel has a promenade (with bean bags on) that you could swim to and from.
Food - excellent plenty of choice (no English breakfast or chips which was fine by me). We ate in the A la carte Turkish and International restaurant. The Turkish was by far the best for food, service and views (watched sunset).Always ate in the main restaurant breakfast, lunch and evening, usually managed to get a table outside. Children ate in Allegro once for lunch - served burgers, jacket potatoes etc but more choice of salads/ food in main restaurant.
Celebrated 2 birthdays so ordered cakes from the guest reception. The cakes were really too big - ordered 6 portion cake that catered for 10-12 people and cost 25 Euros.
Drinks - Cocktails -only had Vodka, Gin, Brandy - after 2 weeks I got fed up of the cocktails as always tasted the same (would have been nice to have Malibu equivalent to drink)- not really a drinker but like to try cocktails.
Trips- Went on trips to Pamukkale and Ephesus - recommend these. Went into Kusadasi 4 times as it is really cheap to travel by Dolmus. We didn't get hassled so really enjoyable. Went in about 6.00pm and one night the shops were empty - plenty of space to look around. Daughter did parasailing approx £50 for 3 people. The other family booked diving - went out just past the pier/ promenade- again reasonably priced. You will be offered free dive in the pool to try.
Only negative point - we would have liked more professional entertainment. The entertainment team worked hard but wasn't to our taste - silly shows, Mrs Fantasia ETC. Only professional entertainment was on the Turkish night held on Weds - this was repeated and more or less the same show. Entertainment team organise trip to open air disco, foam party in Kusadasi. I accompanied the 2 16 years olds on this trip cost 10 Euros each plus need money for drinks, transport to and from included 12-3.30 am. Girls enjoyed it - again no hassle from anyone- can really have a good dance. Disco in hotel wasn't very good and would be really hot. Not really a lot at the Hotel for teenagers - this didn't stop my family really enjoying themselves though.
There were only about 20 % British staying at the hotel which was great. Lots of Turkish, Russian, German, Dutch, Spanish, French, Belgium etc. Majority really polite and friendly. There were a lot of very young children. One little boy was allowed to roam the restaurant (aged about 2) and put his finger in all the deserts, then he broke a plate - parents just didn't seem to care about him (French).
I would certainly recommend this Hotel and the location. Can't wait to go back to Turkey but would like to try another area for a change.
Another group of friends we met up with in Kusadasi stayed the Ephesus Princess - they also recommended this hotel for views, service etc. They also mentioned that there were quite a few teenagers staying there with open air disco on the beach etc.
Travel operator: JMC
Ask a Question
Got a question? Ask our community of over 1.5 million users.