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11 years 6 months ago
Do not book this hotel or with Hotels 4 U! We travelled down the East coast of America, travelled through 9 states and stayed in over 17 hotels without a single issue. Unfortunately our last few days were spent in the worst hotel with the most arrogant, un-helpful staff myself and my family have ever encountered! On arrival we discovered there was no parking which was advertised on Hotels 4 U, we had to circle Miami Beach in hurricane weather just to find and pay for parking several blocks away from the hotel! After finding parking and on check in we were rudely told that we haven't a reservation when we quite clearly had the confirmation email sent from Hotels 4 U! After 1 hour of arguing with the arrogant reception staff we were provided with the most disgustingly drab and dirty rooms. The hotel halls smelt musky and dirty, the decor was dated, ripped wall paper and in a such a terrible state I had to hold my breath just walking to and from the room.
Very disappointed, would strongly advise people never to stay here or book through Hotels 4 U-the complaints service has been shocking. On check out we also discovered that in addition to the $100 stay we had to pay $15 per night for the use of amenities, also we were told that we would be charged for Wi-Fi usage. When booking the hotel we weren't advised that additional charges would apply, we did not authorise the hotel to take payment and they did shortly after we returned home. Absolutely disgusting in every way! They don't even deserve 1 out of 5 rating!
Very disappointed, would strongly advise people never to stay here or book through Hotels 4 U-the complaints service has been shocking. On check out we also discovered that in addition to the $100 stay we had to pay $15 per night for the use of amenities, also we were told that we would be charged for Wi-Fi usage. When booking the hotel we weren't advised that additional charges would apply, we did not authorise the hotel to take payment and they did shortly after we returned home. Absolutely disgusting in every way! They don't even deserve 1 out of 5 rating!
Travel operator: Hotels 4 U
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