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7 years 1 month ago
Overbooking rooms and not telling us until 3 days prior to arriving - not even offered a suitable replacement. Cost me an extra £200 to book same hotel room that they said was overbooked. A costly lesson learned.
Travel operator: Alpharooms.com
Hotel tip: Overbooking rooms and not telling us until 3 days prior to arriving - Need to manage their suppliers as simply giving them 'blackout dates' is not helping customers who they still sell to. I expected more from Hilton other than 'its not our problem....'
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