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9 years 2 months ago
Beautiful house and well decorated etc.
We booked through Ocean Florida in the UK who advertised the house as a 6 bedroom for 12 people which it is, however the pool is tiny and there are only 3 sunbeds for 9 adults that travelled. The reason for the review is to warn potential customers of Ocean Florida as they are rip off merchants.
They are great until you book and pay your deposit, then they do not return your calls, answer your emails or are bothered with you at all.
We paid for pool heating which was not arranged for us, and they are not replying now I am trying to get my money back. I also had no Wifi even though it was advertised, and I had an alarm going off every hour in the house for the first week even though they were notified of both on the first day of my holiday.
I have complained and asked for compensation and an explanation but again they do not reply to my complaint, emails or phone calls.
Avoid this company at all cost.
We booked through Ocean Florida in the UK who advertised the house as a 6 bedroom for 12 people which it is, however the pool is tiny and there are only 3 sunbeds for 9 adults that travelled. The reason for the review is to warn potential customers of Ocean Florida as they are rip off merchants.
They are great until you book and pay your deposit, then they do not return your calls, answer your emails or are bothered with you at all.
We paid for pool heating which was not arranged for us, and they are not replying now I am trying to get my money back. I also had no Wifi even though it was advertised, and I had an alarm going off every hour in the house for the first week even though they were notified of both on the first day of my holiday.
I have complained and asked for compensation and an explanation but again they do not reply to my complaint, emails or phone calls.
Avoid this company at all cost.
Travel operator: Ocean Florida
Hotel tip: This is a beautiful gated community which is very safe and has everything you need including restaurants, pools, shops and a spa all on site.
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