We sailed Nov 29th, 2005 on a 2 week caribbean cruise with our 2 children - aged 9 & 10.
Flight over was okay, seating narrow and a bit short on leg room. Food was quite good and they had a bottle of cold water on each seat upon boarding which was welcome. Flight took less time than expected, so that was a bonus too.
Embarkation is excellent - OV have this down to a T.
When we arrived at our cabin on B deck the bathroom hadn't been fully cleaned. This was remedied quickly by our maid, amidst many apologises. However, I didn't feel the ship was as clean as everyone says. There were a lot of scuff marks that would wash off easily and having heard they ship had been recently refitted I did wonder where. Don't get me wrong, it wasn't dirty, maybe 'tired' is a better description.
We ate in Plantations every meal bar one. We tried the Waterfront - it was awful. The service was diabolical. We bought a bottle of chilled wine as we entered, but didn't get glasses for it until we were on our desserts, and the wine was now warm :( We also felt there was no atmosphere here or a chance to speak to fellow passengers because of the table layout. The food in Plantations was fairly good. We found it too spicy at times too, but there is so much of it you'd struggle not to find something to eat. The Norovirus apparently came on via the Manchester flight that arrived the same day as us. We didn't hear about this for a couple of days. The only real difference it made was that your food was served to you. Most staff were great about this, some had faces like wet weekends, but they must have been bored. One thing annoyed us and that was if we clearly asked for say one slice of meat, they'd dollop several on your plate - this caused a lot of wasteage. The choices did reduce as the days went on. Most dairy products were removed. Salads were put in bowls and were brown and at times there was a lack of staff at drink stations (if they were open). However, I think the ship coped extremely well with containing the virus. The cabin next to ours was affected, but we weren't and I think that speaks volumes.
Our kids went to the Kids Club during the second week, but were not asked to gel their hands once - I found this a bit worrying.
Overall the staff were friendly and helpful. We witnessed a few people being rude and getting upset. There was no need as from what we heard often the problem was not the ships/staff! Chill, you're on holiday. The only places we had 'problems' with staff were at the bar where you get ice-creams off the kids cards. They were REALLY slow and one waiter in the drinks booth at Plantations was a bit of a 'jobsworth'.
The entertainment was okay to good. As we were with kids we didn't go to any shows, but often caught parts of them. We enjoyed Frisbee, the tribute acts for Hot Chocolate and Neil Diamond. The Moon Show was okay. Apparently there is a story line? I also felt it was a bit manic for no reason. We felt the panto was aimed at children, not that there were many there, but a few of the cast stood out because they were good.
We played with the giant chess on deck a lot. However, we couldn't play draughts as there were only 8 pieces and they were all black. We also found the basketball net on the top deck had a lot a poorly repaired holes - things like this made it appear 'tired'.
Initially we didn't know which pool we could use with the kids. Both had signs up saying they weren't for children, but after enquiring with staff we found the correct one. Yes, they are too small and if anyone is boisterous the rest of the guests are affected. Teenagers were the worst offenders, and this was even with their parents present.
The islands were great. The locals are friendly and polite and we never encountered any problems. We did a couple of trips through the ship. Glass bottomed boat in Tobago - a waste of time, as is this port IMO. I don't think this was the 'ships fault'. We did Whale Watching on Dominica and were a little disappointed when the crew turned on the party music - gladly no one was after that, but it was a bit boring just floating waiting for the whales to resurface (yes we did see some!). We really enjoyed Isla Margarita, especially the La Restinga tour (again through the ship). It poured with rain the whole day, but it was a great tour and we had fun shopping at the pier afterwards.
We found St Maarten disappointing, not the shopping haven everyone made out and Mayreau had some serious sanitation issues. The other ports were all great, and eventhough we've been before with Thomsons on the Emerald we enjoyed showing our children the islands and would still like to return.
For the flight back we were taken to the airport too early really, so it was a long wait. The flight was not comfortable to sleep on - none of us did.
Would we cruise with OV again? Possibly. We chose them because they have 'freestyle' dining which is essential with younger children and they did so many islands. Was it good value for money? Yes, how else can you see 11 caribbean islands for the money you pay?!
Travel operator:
Thomas Cook
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