194 Reviews
Traveller Rating
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Excellent71
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Very Good64
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Good38
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Average15
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Poor6
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
Another problem with the ship is its passenegers, as it seemed like the butlens of the sea, all aspects of class were removed and meal times saw a lack of dress code. On other ships a more refined clientel created a pleasent atmoshere, but onboard not a day went by when i didnt here foul language. I also misplaced my sunglasses onboard and left them in one of the bars, and was appauled to find no-one had handed them in to the ships reception desk.
As a holiday i love cruising, but just not on this ship!
Travel operator: Private
Travel operator: p & o
The food (which we were told all comes from one kitchen) is excellent - we never had a poor meal and there was plenty of choice. The service in the restaurants is excellent and you did not have to use the buffet restaurants if you wanted to be served and not self served. Most of the staff were excellent and very helpful. The only staff who I thought were not like this were the drinks waiters - some were great but a lot were not very pleasant but that was a minor thing. The Havana is more of a family bar with a lot of children. It was nice to see the children doing their talent shows and getting involved with games etc - the childrens clubs were excellent, we never saw the children much - which at first we felt guilty about but then you value your quiet time together. The entertainment on the whole was excellent. There was always something in one of the rooms to watch. The sunbed situation was a big problem and does need sorting. P&O think it is up to us to sort it out if someone had not used a sunbed for an hour - I disagree with this I think it is them who sorts it out and at the end of the day if people start reserving sunbeds others will follow suit just so they can get one. I did hear that a family were asked to get off the ship at Barcelona because of a row over sunbeds - this may have just been rumours but they did cause a lot of bad feeling. We all loved the ships and apart from the sunbed situation we did not find much fault. Even though we have learnt that once we are near retirement we have to pay a lot of money to go on a cruise ship then spend the 14 days complaining to anyone who will listen that we have had a horrible time and it is the worst ship we have been on - I am not saying everyone in that age rage was like this but there were a lot. Mainly complaining about there being too many children on board - they must have found it quite odd to book a cruise that clearly stated it was a family choice and was in the school holidays and then come on to find lots of children on board enjoying themselves.
Travel operator: P&O
Travel operator: p and o
Afternoon tea was lovely fresh scones, tea cakes cakes, sandwiches in Saffron restaurant. Food on the whole was very good. Highly recommend East was brilliant went twice small menu but well worth it presentation lovely and good service! Went to whites no atmosphere food ok but not worth the supplement!!Tried balcony dining was very poor order was wrong both maincourse and starter said we could eat both by the time my husbands main was delivered vegetables were stone cold canapes were not served and photography dept didnt know about free photo need to get there act together head of catering phoned and apologised next day no reduction in £100 price though! Chaos when got back to Southampton trying to get car stupidly thought as they parked your car they would return it to you got soaking wet jobs worth woman shouting at us to get out of the way as passengers were queing in the road not a nice end to the holiday. Ship was too noisy for us may try an adult only cruise and smaller ship. Was full too capacity not enough seats in public areas. Agree with comments regarding exchange bar cigarette smoke is horrible avoid walking through there at all costs. Personally would like to see a non smoking ship butts were left all over the decks every evening not pleasant !
Travel operator: Gills Cruises
Travel operator: bolsover
Travel operator: P&O
My dream of a cruise was to sit by a pool in the shade looking out to sea with a cocktail and good book. Not on this ship we only managed to get a sunbed twice in two weeks and that was after 3 o'clock. At 7.30am beds were being bagged with towels. At Reception I was told pool attendants would not touch peoples personal items but as the towels belonged to the ship this was an untruthful and ludicrous answer especially when on the television it stated that there were NO pool attendants. Even the tiny 'adult' pool was invaded by children. No thought has been given to the danger of sunburn as no shade whatsoever has been provided for on the sun decks you either fry or get off the deck.
We enjoyed the entertainment in the Arena Theatre the group was excellent but again you had to get a seat very early or not get in at all. Many could not be bothered to sit and wait. There was a good variety of talks with guest speakers. The problem with the design of this ship is that everywhere is walked through and when you are listening to a talk or a piano recital passengers are wandering through chatting and laughing. Not their fault they are just enjoying their day the design is at fault. Same with "The Exchange" this is the smoking area and walking through there was revolting especially now we can now breathe easily in pubs it was more offensive to have to use this area. It is in this atmosphere that bingo, racing and daily quizes are carried out so non smokers have nowhere else to join in these activities. Even smokers we met said it was a terrible area to be in. The "Havana" was used mostly for children activities but it was not an area we went to much as it was restrictive viewing for the stage with high barriers in front of you,most peculiar.
The food and service was in general very good in the dining room there was some excellent meals but then with some poorly cooked meals. Fish was often overcooked and therefore dry. Service was very good every evening. Up in the self-service restaurant it became a bit boring and repetitive and very difficult at times to get a table. Wonderful salad bar and with plenty of fresh fruit.
We intended to enjoy this cruise no matter what and overall we did but we would not return to this ship as it is too large, has too many people on board with too little facilities for the amount of passengers it has to cater for. We would like to try P & O again as while talking to fellow passengers they had many good things to say about other ships. So we will try another cruise
Travel operator: None
Travel operator: po
Travel operator: p+o
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