hiya, right first thing to do is keep on their back or go into the travel agent u booked withs customer service department and make them keep on there back, you will definetly be rellocated unless its a natural disaster that has happened and the hotel has been affected, the fact they still have your money and havent offered you vouchers is a good sign because they obvously are trying to relocate you. Put it this way they dont want to lose out on the money they get from you or to lose business from you. but best thing is to get on the phone NOW!!! I hope this has helped
It is probably taking extra time to find a suitable alternative due to the Easter holidays. I'm sure they are working on it...
Yesterday when I phoned I was told it would be beaches boscobel. They told me someone would phone today to discuss details. Heard nothing. When I rang today they told me they have found no accomodation and whoever told me that yesterday was mistaken! I've shown the brochures to the kids and they are going to be gutted, how long am I expected to wait? We go next week and I have had the most awful week worrying. No one seems to know anything, I'd rather not have known anything than be emailed Monday to tell me the accomodation had fallen through and they were looking into alternatives.
virgin are a good company im sure you will be fine alternativley phone virgin and ask to speak to a supervisor in charge and explain all the above ive mentioned, also as its coming close to the weekend tell them you want to sort everything out by close of business Tomorrow as admin departments dont normally work overa weekend
good luck
courtney jade
Thanks for your advice. I booked directly so everytime I phone nobody seems to know. It was yesterday when I phoned and demanded to speak with a manager that the call assistant told me we were going to beaches, she was gone a while, so where did she get this info? They tell me they can't tell me because they are waiting to hear from their reps in Jamaica, I'm sure this is the case but am more annoyed with the info I got yesterday because I've now researched the hotel and it looks lovely. Now I find everything is up in the air again. I'm so frustrated.
like i said early it can be hard to stay calm especially when this is happening but you dont want to give them any excuse to hang up on you which they will do if you get angry
Have tried to speak to manager, said he'd ring back, he didn't. Rang back to ask for a refund, they said we couldn't have one as they are still trying to find alternative accomodation. Might know by end of weekend. I imagine they are waiting for cancellations. In the meantime I can't book anything else. I wanted to sort out summer clothes at weekend but don't see the point if we're not going anywhere!!
Maybe time to give Ros Fernihough a ring tomorrow on 01922 621114 for free legal advice before the weekend comes around.
probably would be a good idea to seak legal advise, because off the change you should have a refund, also you should get compansation, please bare in mind most admin and customer services dont work over a weekend, i would call the manager back tomorrow, tell him you know hes a busy person but if he tells you hes going to call you, you expect him to call
what date are you suppost to be travelling on? how many nights? how many adults children
ive had a similar thing happen to me going on holiday on tues and they cancelled my hotel and changed me to another im not happy with, as time is short ive accepted under protest so if there is a problem with the hotel i have some come back, i spoke to ros about my problem and she told me they cant keep your money by law they have to offer you a complete refund as they have broken the package regulations thats assuming they booked your flights too, my travel agents have refused to refund and im going to have a battle on my hands when i get back if all isnt well, speak to ros they are very helpful and im sure she will give you good advise,
Rachael
good luck and my thoughts are with you that they can sort this out for you soon,
Thanks for all your help Rachael
I believe that some rooms have been found at a Sandals property - but the problem for your party and perhaps others with children is that Sandals only accept adult only reservations.
I can understand the frustration - but I can not see the point as some suggest, of demanding this and that and making camp in a travel agent until the matter is sorted. I think it will be a case of allowing the tour operator to try and find the best possible option as an alternative - which I'm sure they will be trying to do. As Ros said, you can of course always have a refund - but that will probably not help you in the long run if your family is looking forward to an Easter break as availability will now be limited.
they would not be waiting for cancellations but they would have put request through to other hotels, for extra rooms which then they have to wait for the hotels to reply which is frustrating, i am sure they will find an alternative soon. sandals and beaches are the same company, sandals are adult only and beaches family. both extremely nice and ultra all inclusive so much better al inclusve than normal hotels. my personal opioin is if they do offer you beaches then you will be much better off than you origionally were. Keep me informed and if i can help anymore i will.
i know with previous holidays when you request out to resort for alternative accommodation this can take about 48 hours, mon - fri
and with it being easter this is probably taking a bit longer
as for cancellations ive just through our viewdata system the only accommodation virging has left for theese dates are sandals dunns river, sandals royal carribbean and couples ocho rios resort, maybe you could also mention this, i know at least 2 of thoose are adults only
but it wont hurt to try
good luck
courtney jade
i agree with wht courtney jade has told you but because i work in a resort office doing reservations, i do know that yes normally it takes 48 hours but if the hotels are not replying because they are busy which in jamaca they will be know then it can take longer. hang in there virgin a good company and will resolve it. they will be as upset and stressed about it as you but they just dont tell you cause its not very proffesional to.
also remember the time difference that 5 hours can add a day or so when trying to resolve stuff
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