I have been waiting for 4 weeks to get a refund for a service charge as the Villa’s owner cancelled within 12 hours of the booking.

The customer service is poor and slow and has stated that they made the refund but 10 days later informed me they had a system problem and had made the refund. Still no sign of the refund.

I am concerned that they are in financial trouble and this is the reason the refund has not arrived.