A sensible suggestion Stewart - they could have converted this into a bit of a plus if they'd presented it to Gill and group along your suggested lines.
Sadly, too many companies don't share that view and that's why the current position exists.
You know my feelings about Excel, but having had Kosmar confirm on the phone yesterday that they are now owned by Avion this, IMHO goes a long way towards explaining their actions.
Mike
However on this occassion KOSMAR re aranged your flight arrangements therefore it to Kosmar that you should direct your request for compensation.
All charter carriers only carry the passangers who the tour operator manifests or tickets, In this case the Tour Operator amended your travel arrangements.
bmi operated the flight on its contracted aircraft in line with its legal obligations, Your tour operator amended your travel arangements for reasons that at present remain unclear.
Im sure that bmi would be happy to confirm that the flight operated in line with contracted capacity etc. contact details for bmi charter can be found else where on this site.
jet
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