Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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you could change it but only at a cost.
Problem here is the £50 low deposit would be increased to a higher deposit if you cancelled as most low deposits have some small print with them saying if you cancel you have to pay the full deposit!
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Yes you can change your holiday any time up to 8 weeks before you are due to go.
You will be chargaed a few by Thomas Cook to do this. anyway don't you have a cooling off period from when you have booked your holiday in case you change your mind. give them a ring and ask them
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There are no cooling off periods when you book a holiday.

Kath x
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I dont think you would have any problems changing Angie . As mentioned they will charge a small fee , I think TC charge something like £20 per person or if it is a booking well in advance possibly just a one off £25 .

A friend of mine booked a holiday to Cape Verde with Thomsons before reading reviews . They decided to change but the holiday they then wanted to change to was with another TO so they made a new booking with them and to save their depoit from going down the pan they changed the original one with thomsons to a weekend break at obviously a fraction of the original cost to Cape Verde . Probably didnt cost them much more than the deposit they had already put down and would have lost.

lyn
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Thanks folks i will probably go down and have a chat with TC see what they can do for me. :)
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angie i had the same problem as you, although not for the same hotel. I booked through Thomas Cook local branch for June next year, agent went through some reviews which sounded good, came home and did my own research and was in tears!!! i went back in 4 weeks after i booked it because i couldn't decide what to do, they charged me £35 per person to change my entire holiday and I kept my deposit and everything I'd paid, was just £105 (3 of us) amendment fee. Its supposed to be £35 per person per change but when the agent phoned the head office they said because it was so far in advance they'd do it for £35 per person flat rate...and i changed EVERYTHING...dep airport, arrival airport, date, hotel etc etc.

Good luck!
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I phoned TC they tell me its £30 per person per change :( .. my agent told me to email the hotel & make them aware of the compaints to see if i get any response but to be honest probably wont make much difference. I will give it another week or two see how i feel.

The hotel looks great in the photos too..we went to lykia last year which had a few steps & slopes which we managed ok but any steeper than that i wouldnt be too confident.
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we stayed at club ersan in 2006 i think, which is next door to the one you have booked....

i went into beliezeand asked the manager if i could look round...it looked lovely....

email the hotel a lovely email, explain how old the children are ect, and ask if its possible to have a low room....

if you need answers quickly then phone them....make sure you get the name of who you speak too...
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Well folks i have now changed my holiday didnt want to take any chances with my 3 youngsters. TC was kind enough to do it for me with no extra charges. We had to change the destination to Lanzarote which accomodates the 5 of us in a 2 bed apt.

Im so gratefull for your replies & to Thomas Cook. :tup
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Well done Angie. Have a brilliant holiday :sun2
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