Hi:

This is a query for a friend, they booked a holiday last week for themselves and their teenager, they decided not to pay the single occupancy fee to have the teenager in a seperate room and have the 3 of them together. After the 24 hour notification period was over, the teenager asked if there was any way they could change this and have seperate rooms.

This has caused some issues, and they no longer want to go as a result. I've looked at the archive information which told me to look at the back of the brocure, which I have, which states loss of deposit. At the time of paying, they were asked for £500 deposit, but they paid £1000, how much will they lose if they decide to cancel?

Also, whats the likelihood that they can change the details to get the 2 rooms if they decide to go down that route?
They're not due to go until August.