Jean, I would give them a time limit, and if you still get no joy tell them you are seeking legal advice, don't know if you have contacted the travel solicitor on here but if not it might be a good idea.
Good luck and thinking of you....Caz from "Northants"
Good luck and thinking of you....Caz from "Northants"
Jean
You need to take the ball back into your court. As Caz says, give them a time limit to find the missing £200, say 24-48 hours which wouldn't be unreasonable given the time they have already had.
I think I remember you saying you handed over the invoice showing that you had paid. How did you pay? If it was by cheque or credit card then you will have a statement showing the amount as proof.
I personally wouldn't give them any more time and suggest you contact Ros as you really don't need this hassle at the moment.
luci
You need to take the ball back into your court. As Caz says, give them a time limit to find the missing £200, say 24-48 hours which wouldn't be unreasonable given the time they have already had.
I think I remember you saying you handed over the invoice showing that you had paid. How did you pay? If it was by cheque or credit card then you will have a statement showing the amount as proof.
I personally wouldn't give them any more time and suggest you contact Ros as you really don't need this hassle at the moment.
luci
I contacted Consumer Direct earlier and they told me to get in touch with Thomas Cook which I did. I paid by credit card and have the March statement with the amount on so I will give them a time limit if I don't hear anything tomorrow.
I've just spoken to Pam who was very helpful and advised me what to do so hopefully I will get some satisfaction from Cosmos. Thomas Cook have still not come back to me, what a shower - maybe they're still looking for my £200 deposit!
for you and Pam
Hopeful Pam/Ros will help you draw this to a satisfactory conclusion, so that you can forget about it and get on with more important things.
Many thanks everyone I'll let you all know the outcome.
Good luck with it Jean. I'm glad you are pursuing it and not just letting it go, even though you have other things on your mind.
All the very best of luck.
luci
All the very best of luck.
luci
Just an update Thomas Cook rang to say Cosmos were issuing another invoice so I'll wait until I see what's on this before I go any further. We had another upset last weekend when my husband's sister died suddenly so I can't deal with Cosmos at the moment, have enough worries to think about but will definitely take it further when we receive the invoice.
You know my thoughts 
I received a letter from Cosmos this morning and I'm pleased to say this has been resolved to my satisfaction. I had a letter typed ready to send off to them (thanks to the helpful people on this forum) but I don't need to send it now. The letter arrived just as we were leaving for my sister-in-law's funeral so at least it was one worry off our minds. Many thanks for everyone who helped me.
Jean
Jean
Aw Jean that's great news. I am so pleased for you as you've had enough to contend with lately.
My very best wishes to you and your OH.
luci
My very best wishes to you and your OH.
luci
Well done Jean am so pleased this stress has been taken away from you and you can move on
Love to you and all your family from us all
Love to you and all your family from us all
I'm pleased too, Jean, that this has finally been sorted out.
It's just such a shame that Cosmos couldn't have got it right the first time so you could have avoided all that unnecessary worry and stress at a time that you needed to concentrate on other more important things.
Wishing you all the best.
Polly
It's just such a shame that Cosmos couldn't have got it right the first time so you could have avoided all that unnecessary worry and stress at a time that you needed to concentrate on other more important things.
Wishing you all the best.
Polly
Aw I'm so pleased for you Jean!
Love to you and your OH, glad thats a weight off your minds xx
Love to you and your OH, glad thats a weight off your minds xx
So pleased this has been sorted at last, Jean. All the best to you and hubby, and take care, Linda x
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