I've found cancelling a credit card can be more difficult than it should be. I have written to Capital One more than once telling them I cut up their card 18 months ago. Spoken to their Indian Call Center on 3 occassions, including this week. Asked to speak to his supervisor and was cut off. Quelle Suprise !
However they constantly send me updates of the 'terms and conditions' of the account I hold with them. When I ring and log in the number it says your credit limit on this card is xxxx on the automated message. Grrrh ! (no I don't I cancelled in writing 18 months ago

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I run 3 or 4 cards & being a 'card tart' I only run cards while they suits my needs. One card is always a nought percenter for 9 months then I go on to something else. What worries me is this card must still show on my credit rating as Capital One have obviously not cancelled it as per my numerous requests. I have kept all correspondence.
I also had problems with Experian the credit references agency, although they were partly of my own making. They constantly run a banner on the AOL front page to check your credit rating. I clicked on this one day to check mine & didnt think anything more about it. Never used it again. How naive was I ? After about 4 months I noticed a direct debit for 5.99p coming out of my bank account, this was the monthy charge for belonging to Experian.
After numerous emails about how misleading their banner (check your credit rating for free!) on AOL was they eventually returned approx 18 pounds to me. Apparently its free for three months and then they charge you to be a member. I must have missed the 'small print' somewhere. Just wanted to warn folks.
Doe