Dalaman transfer - fight broke out 24/9

suehurst27

2005-10-15 09:07:37

Hello - has anyone who was on the transfer fron Dalaman to Olu Deniz, Hisaronu Ovacik on 24th September where the driver and Goldtrail rep got into a fight and half killed each other - made a complaint to Goldtrail and had a reply!

For those who dont know story - dont ever go with Goldtrail - whilst on the transfer at 2am the driver and Goldtrail rep started exchanging verbal insults and then the rep starting beating the driver about the head whilst driving!! Another female goldtrail rep who was on board hitching a lift back to Hisarono started yelling at them to stop. The bus suddenly slewed to a halt on the outskirts of Fethiye. Passengers interved and got them off the bus where they proceeded to beat hell out of each other against the bus which started moving backwards. One of the passengers got them apart (covered in blood down his shirt now) the rep with his shirt torn apart then ran away!!! and left us.
The driver now has a bloodied ear, lip and nose and broken glasses and is not on this planet! The girl rang the tour operator and nothing happened. Half an hour later still nothing - she said she couldnt contact Goldtrail. The girl rep eventually turned out to be the fiancee of the rep who had caused the fight - no wonder she couldnt or wouldnt get hold of Goldtrail. She also ended screaming at one of the clients who wanted the police called as we were in a difficult situation and she refused to call them. After an hour and half of us all stranded in Fethiye at 4 in the morning - eventually the manager of the tour bus turned up. A lot of discussion took place in Turkish and then he pronounced the driver fit to drive.! We refused to let this happen. as he was obviously concussed and got off the bus. Two minibuses turned up eventually and spit us up- We had to unload all of our cases ourselves and put between two minibuses and then had to sit while the cases were piled up at the back of the bus and hold on to them to stop them from falling all over us.

We understand this was probably an one off incident but the way we were left stranded is unforgiveable. I am just glad there were no children on board to witness such a horrible event.
We eventually reached Olu Deniz at 6am after landing at Dalaman at 1am

We have not heard one word of apology or anything from Goldtrail despite complaining to their head office. If anyone has had a result please would you let us know. The other Goldtrail problems were minor but involved being given wrong pick up times for day trips and a complete lack of interest in any of their clients. Stuart was a nice enough lad but he was being made to travel between Bodrun and Fethiye and Olu twice a week - n wonder he didnt have the energy to do his job properly.
Our first visit to Turkey - probably the last unless we DIY

leighanne

2005-10-15 09:23:09

What a nightmare start to your holiday Sue - there have been a few horror stories from GT over the years - but thats gotta top it!!

I wouldnt hold your breath waiting for a reply from GT though - From what i read they just dont bother. Though seem to recall one member here successfully took them to court - Think is was SanchoProudfoot. No monetary value could be attached to your experience so guess you cant go down that route.

Please dont let it put you off Turkey - Its a fantastic country. Just ensure if you do go back book through a reputable TO :lol:

Hopefully after the transfers you still enjoyed your holiday

colette1

2005-10-15 13:05:10

Aww

that sounds awfull and and what a traumatic experience for everyone concerned :shock:

As Leighanne says though please don't let it put you off Turkey as a place just don't use Goldtrail again

kevinhawley

2005-10-15 14:57:55

Hi sue

Thats got to be one of the best ( or worst ) stories i have heard about goldtrail. but please don't let it put you off going to turkey, there are many reputable tour companies out there.
We decided a long time ago now to go diy and it's the best thing we ever did, we know exactly where we are going, private transfers, etc etc, there is a lot to be said d.i.ying, just over an hour to the hotel from dalaman no multi drop offs and of course going back to the airport we set off approx 3 hr 30 minutes before our flights are due to depart. not 5 hrs or so like tour ops.... so it might be worth you looking at that for next year, or of course you could always arrange a private transfer.........
:wink:

Kev

redrhino12

2005-10-15 15:27:34

Out of curiousoty was the male Goldtrail rep Turkish.

Gene

Robert123

2005-10-15 15:53:40

I do not think you would get that kind of think if you went with one of the major TO's so do not let it put you off Turkey, have you thought about contacting Holidays from hell?

maxie

2005-10-15 23:12:58

HI on the whole the quicket G T go belly or are closed down the better.they are a law unto themselves.cheers maxie

futurebride

2005-10-16 11:31:36

We went with goldtrail a few years back to paris. From the beginning it was a nightmare. We were supposed to arrive at the hotel in paris at 10.30 instead it was 2am. Their was no toilet paper on the bus, no tea or coffee facilities and no tv as promised when booking the holiday. At one point we were not allowed to fluch the toilet as it had not been emptied for days so we had to suffer the stink for 2 whole days.
Now heres the serious bit, We were dropped off in paris for 4 hours and on arrival at the meeting point 15 mins early no bus was to be seen. We were left stranded in paris and it took us three hours to find our way back. We found it very difficult to find a cab as most were on holiday for the easter weekend. We had our little daughter with us as well and we were desperate to get back before dark- which did not happen.

The next day a couple told me that 3 people who were friends of the bus driver took our seats and he left 20 mins early. We also discovered that both bus drivers were out drinking with their mates until the early hours of the morning. So we had two bus drivers over the limit taking us to disneyland.
On arrival in disneyland the bus driver told us wer would be leaving 2 hours earlier than the time stated on the broucher and if we did not turn up on time he would be leaving regardless.

On the return home everyone was fed up. The bus driver decided we were going to stop off at a restaurant. This was not mentioned in the broucher? Everybody on the bus voted that we continue on, the bus driver agreed but ignored our comments and before we knew it we were ushered into a very strange restaurant (they do swinger parties) all the food had been prepared. So here we all were eating and paying for food we did not want. After the meal the restaurant owners tried to sell us cigs, chocs, and perfume.

When we arrived back in the UK we had to change buses and as we all left not one person said thank you.

It was the strangest holiday ever and I certainly would never go with the compnay again.

scoobylou

2005-10-18 21:40:39

I can't believe that happened, I'm sure you and your family must have been terrified.

joanddaz

2005-10-19 17:00:43

geee that is a terrible experience, must have been very wierd been in a different country for the first time too,, we had a bad experience in icmeler i posted a listing about it,, was also our first time abroad but it wont put me off going i hope it has not put you off :(,, wonder what they was arging about hey !!!!!!! not very good advert for there company is it really,, we also complained about our experince to direct holidays and still not heard a thing , we got back 23 sep and complained the day after, these places are terrible at responding, anyway they will soon be reading about our experince in the magazine we told the story too, so maybe they will prick there ears up then,, anyway hope you have a better holiday next time and just think at least you are safe home as it could have got alot worse, thank god it never,,,

futurebride

2005-10-20 13:42:56

Do let us know what magazine. Would love to read it.

joanddaz

2005-10-20 16:34:10

hi it will be in Full House magazine maybe next thursday or the thursday after,,,i thought it was going to be this week but its not, anyway i cant wait to read it myself and its our story lol,,

bellybally

2005-10-20 20:30:37

I'll make sure, I buy it!! It'll be interesting to read what "goldtrail", have to say for themselves!!! Although no doubt they will probably "Unavailable for comment". All the best. BBB.

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